IT Infrastructure Manager Resume Philadelphia, PA - Hire IT People

SUMMARY:

Confident, self - motivated leader with a long record of promotion, customer satisfaction, team-building, and insight.
Strong project and people management skills allowing for the timely completion of projects.
Disaster Recovery/Business Continuity leader behind the creation and implementation of DR policies and procedures.
Extensive IT background having overseen, directed, designed, and implemented numerous technology projects with respect to the business’ requirements & budget.
Enterprise-wide security driver creating and maintaining security policies and procedures. Major role in all IT Security Audits and Risk Assessments.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

PC - IT Director

Responsibilities:

Oversight and management of DR, operational & infrastructure support for 9 offices with 2 direct reports in a 24x7 environment.
Oversight and management of IT Help Desk.
Oversight of IT Security compliance audits, risk assessments & remediation based on OCC, GLBA, PCI & FDIC regulations. Implemented Security Awareness Program.
Management of Physical Security Program. CCTV and card based readers in all offices.
Management of IP & digital voice systems. Oversight of all data & voice contracts. Cut costs for outsourcing of voice and IT infrastructure services.
Develop an operational IT Budget.
Develop a pricing structure for affiliates and remote offices with regards to IT costs for bill back purposes.
Oversight & planning of numerous IT projects including but not limited to SAN implementation, IT Security Remediation, end point security solutions, BCP/DR planning, email business continuity, capacity planning & physical security solution.

Confidential, Philadelphia, PA

Senior Network Engineer

Responsibilities:

Implementation of network device management solution, Ciscoworks. Day to day network infrastructure support. Management of circuit adds/moves/changes.
Management of server updates. Day to day IT system support.
Reporting metrics for uptime/downtime, tickets & SLAs. Day to day support of IT systems.
Management of backup and recovery systems. Day to day data center support.
Desk side support for Executive Department of the corporation.
Helpdesk support calls. Management & design of the HEAT help desk ticketing system.

Confidential, Philadelphia, PA

IT Infrastructure Manager

Responsibilities:

Oversee and manage day to day IT operations with 2 direct reports for 4 offices in a 24x7 environment.
Manage IT projects. Instrumental in managing the IT budget of $1.8 Million with the IT Director.
Cost savings by decreasing the firm’s dependency on consultants.
Improved performance of the firm’s Exchange and SQL environments.
Managed the implementation of a secure wireless network for all offices.
Managed data center contraction to reduce power consumption and improve cooling.
Managed new SAN implementation to replace multiple SAN/NAS appliances including SAN to SAN replication to DR site.

Confidential, Philadelphia, PA

Senior Infrastructure Specialist

Responsibilities:

Participate in and lead IT needs assessments with internal and external customers.
Ensure timely and accurate processing and communication of customer requests specifications.
Resolve customer issues in a timely and professional manner.
Implemented employee scheduling and tracking system. The system provided an electronic means for management and employees to track time and customer status.