SUMMARY:

• An experienced IT professional with fifteen plus years of Information Technology experience in IT Operations - Implementation and administration, Infrastructure Security, System
• Design and Development, Implementation and Support. Strategically and cost effectively utilizing technology in alignment with corporate goals. Consistently improve delivery times and service levels while reducing costs. Excel Confidential strategic planning, building high-performance teams, project management and implementing best practice methodologies and continuous improvement programs. Confidential, and Microsoft s with MBA in Information Systems Management.
• IT Management and Administration
• Budget Management
• Team building and Coaching
• Problem analysis and resolutions
• Strategic and business planning
• Process Improvements and best practice
• Project management
• Plan and budget all aspects of IT environment
• Vendor Negotiation and management
• Supervisory and management skills
• Managing offshore team
• Data center management
• Contract negotiations and management
• Incident handling and problem resolution
• Maintain IT audit compliance
• ITIL v3, Project Management
• Staffing and Employee Relations
• 5 Plus years of VMware experience

TECHNICAL SKILLS:

Operating Systems: Windows- 2003/2008/2012 , 7,8 & 10 Novell, Linux, & VMware ESXi (3.5 to 5.5).

Languages: VBscript, SQL, Basic, COBOL, C, ABAB/4, PowerShell

VMware: VMware 3.5, 4.0, 5.0, 5.5, Hypervisor

Active Directory: Windows 2003, Windows 2008 and Windows 2012

Internet & Email: IIS, Microsoft Exchange server, Lotus Notes

Software: Microsoft Office Suite, Adobe Acrobat, VERITAS backup, Symantec Antivirus, MacAfeeHardware: HP, Dell, IBM, Cisco devices, SAN, Miscellaneous PC hardware, IDE HDD, SCSI devices

ERP: SAP R/3 - Sales & Distribution module and MFG/PRO, SUN Systems.

Db s and backup: MS.SQL, Oracle, Progress. Backup Exec, IBM Tivoli Storage Manager.

Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubsSwitches, routers (Cisco IOS), SMTP, POP3, NAT, VALN, RIP, LAN/WAN &VPN

Other Skills: Network analysis, installation & trouble shooting of OS, Servers, Citrix, SharePoint, SCCMOrganizing and staff, prioritizing and handling, multiple projects or activities, planning and program direction, evaluating programs. Development and delivery of Oral presentations. Work independently and in team. Adaptable to Changing environment and technologies. Problem solving, diagnostics and analysis skills. VMware (Hypervisor, DRS, HA, P2V), TCP/IP design and troubleshooting skills. Excellent business communication skills, excellent technical writing skills, Create and maintain system topology maps and both customer and technical operational documentation. Microsoft Office 365, Microsoft Hyper-V, McAfee...etc.

Tools: Solarwinds Orion, HP service Manager, Retina Network Security Scanner, Hypervisor

PROFESSIONAL EXPERIENCE:

Confidential, Yuma, AZ

Infrastructure Manager

Responsibilities:

• Managing the Virtual Infrastructure of US Army site in Yuma, Arizona.
• Design and upgrade of the Virtual infrastructure from VMware 5.0 to 5.5. Design and implementation of applications infrastructure for different projects.
• Review and implementation of new security policy for the virtual infrastructure Confidential Yuma site.
• Quarterly security audits. Developed an operational procedure based on STIG guidelines for the virtual site administration and user rights. Serves as an internal security auditor for the virtual infrastructure.
• Leading the redesigning the current Virtual infrastructure environment for the sight based on STIG guide lines and CCRI.
• Implemented a vCenter Server Appliance for the site to comply with the CCRI guidelines.
• Redesigned the folder structure and revised the access rights to vCenter environment.
• Working with hardware vendors and VMware for trouble shooting and fixing hardware and software issues.
• Laying down procedures for server builds (using templates) and upgrades for the site.
• Troubleshooting with server related issues for the site.

Confidential

Disaster Recovery Consultant (Contract)

Responsibilities:

• Identify the critical application for replication. Created disaster recovery design for the identified application and generated a testing plan for each identified application.
• Creating the place holders in the DR Site and replicating the respective application infrastructure to disaster Recovery site.
• Creating bubble for testing. Coordinate testing of the application infrastructure in a disaster recover bubble with respective application owners and team. Troubleshooting issue with bubble testing.
• Developed a disaster recovery plan and step by step run book for the department.

Confidential

Sr. Systems Engineer

Responsibilities:

• Design, installation, configuration, monitoring and administration of Windows and VMware Infrastructure.
• Lead and coordinated a wide range of projects for Apollo Group Information Technology Infrastructure functionality to support the goals and missions of the Apollo Group of companies.
• Reviews and deploys Windows service packs, Windows updates (SCCM), hot fix, system updates, and vendor-supplied patches according to best practices. Performs file system management.
• Design, implements and maintains robust server processing infrastructures tailored to application and business requirements through the use of multiple hardware technologies in a manner that is cost conscious while satisfying all technological specifications and business needs. Used ITIL change management process.
• Ensures that servers comply with established polices, standards, and configuration guidelines.
• Interacting with customers for their requirement, and troubleshooting issues. Collaborate with other teams to implement and upgrade new systems or applications. Microsoft cluster installation and management.
• Provisioning of VMware servers (3.5, 4 & 5), creation, cloning of VM’s. Highly virtualized environment.
• Configuration, maintenance, support, troubleshooting, issue remediation, system upgrades and integration of all production and test servers. Periodic or scheduled after hours support for infrastructure servers.
• Maintaining the high availability of all systems. Installation, administration and troubleshooting IIS and web-based technologies. Management of the vital infrastructure monitoring systems (HP Insight manager)
• Evaluate alternatives and makes recommendations of hardware and software to solve problems and improve efficiency.

Confidential

Systems Engineer

Responsibilities:

• Design, installation, configuration, monitoring, administration of Windows and VMware infrastructure servers.
• Planning, design, implementation, configuration and maintenance of servers in Confidential enterprise wide network. Remote desktop configurations and administration of hundreds of servers.
• MS cluster installation and management (Windows 2008). SQL Cluster installations.
• Design, implements and maintains robust server processing infrastructures tailored to application and business requirements through the use of multiple hardware technologies in a manner that is cost conscious while satisfying all technological specifications and business needs. Followed ITIL change management process.
• Develop implement and maintains policies and procedures for server and datacenter infrastructure support.
• Ensure compliance with service level agreements (SLA) for server and datacenter infrastructure.
• Used Microsoft SCCM for patching. Interaction with application owners, application team and vendors for troubleshooting and fixing issues. Installation, administration and troubleshooting of IIS and Web technologies.
• Supported different SAP Bolton business applications - upgrades, patching, customer, and vendor coordination’s.
• Ensures that servers comply with established polices, standards, and configuration guidelines.

Confidential

Sr. Systems Engineer

Responsibilities:

• Design, installation, configuration, monitoring and administration of Windows and VMware infrastructure.
• Planning, design, implementation, configuration and maintenance of servers in Apollo enterprise wide network. Remote desktop configurations and administration. Active directory administration and group policy management. IIS installation and administration.
• MS cluster installation and management (Windows 2003 and Windows 2008). SQL Cluster installations.
• Provisioning of VMware servers (3.5, 4 & 5), creation, cloning of VM’s.
• Leads and coordinated a wide range of projects for Apollo Group and Apollo Global operations, integrated Information Technology Infrastructure functionality to support the goals and missions of the Apollo Group of companies. Technical infrastructure support of thousands of servers. Used SCCM for patching
• Virtual infrastructure administration. Managing large Virtual environment project of different applications.
• Configure implements and supported the required backup retention cycles, data storage de-duplications.
• Troubleshoots and resolves complex hardware and software problems on enterprise datacenterservers.
• Develop, implement and maintains technologies required for maintenance and future deployment of Disaster Recovery site in Las Vegas, which include the design, build and deployments.

Confidential

Sr. Windows Systems Engineer

Responsibilities:

• Installation, configuration, monitoring and administration of Windows and VMware infrastructure.
• Windows and SQL cluster installation and management. DNS and DHCP management.
• Provisioning of VMware servers, creation, cloning of VM’s. Installing and configuring ESXi hosts and cluster. Upgrade and monitoring of the VMware farm. Upgrade and maintenance of the VMware servers.
• Managing different projects of global operations data center. Managed up to 16 projects in a quarter.
• Reviews and deploys Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Performs file system management. Installation, administration and troubleshooting IIS.
• SAN (HP EVA) administration, hands-on with hardware upgrades, creation and presenting LUNs for hosts.
• Managing offshore team. Project coordination and management. Collaborate with other teams to implement and upgrade new systems or applications. Followed ITIL change management process. Used SCCM for patching
• Ensures that servers comply with established polices, standards, and configuration guidelines.

Confidential

Windows Systems Engineer

Responsibilities:

• Installation, configuration, monitoring and administration of Windows and VMware infrastructure.
• Planning, design, implementation, configuration and maintenance of servers in enterprise wide network. Remote desktop configurations and administration. Followed ITIL change management process.
• Virtual infrastructure administration, creation, cloning of VM’s. Building hosts. Technical infrastructure support.
• Managing Cisco UCS (Unified Computing System). Vendor coordination’s for hardware swaps.
• Reviews and deploys Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Performs file system management. Active Directory and group policy management.
• Ensures that servers comply with established polices, standards, and configuration guidelines (as per gold build documentation). Interaction with application owners and team for troubleshooting and fixing issues.
• Collaborate with other teams to implement and upgrade new systems or applications.
• Troubleshoots and resolves complex hardware and software problems on enterprise data servers.
• Managing offshore team. Vendor interaction for troubleshooting and escalation.