SUMMARY

• Extensive experience in using SCCM 2012, Active Directory, Flexera Admin Studio, Install Shield, Symantec WisePackage Studio, Orca, Microsoft App - V, VMware WorkStation, Batch Script, VBScript and PowerShell.
• Expertise in troubleshooting Windows Desktop and Server Operating System issues.
• Strong knowledge on Windows Active Directory and Group Policy Object management.
• Expertise in Design, installation and configuring SCCM 2007 & 2012 environment, creating distribution point,Deploying and Configuring new sites Servers and roles.
• Strong knowledge on Deploying and managing the packaged application through SCCM 2007 &2012.
• Configuring SCCM DP's for State Migration Point as well As PXE Distribution Points and integrating MDTwith SCCM for effective Migrations and Deployments and Creating Custom Migration Task Sequence for UserState Migration.
• Expertise on Managing the deployment of OS updates and Patches from a centralized server by utilizingWindows Server Update Services (WSUS).
• Knowledge on creating Custom report Using SQL query, use and modify the built in report in SCCM.
• Knowledge of integration and support of SCCM for Virtual Desktop Infrastructure(VDI) technologies and theunderlying virtualization platforms (VMWare View, Citrix XenDesktop)
• Extensively worked on all phases of Software Packaging Life Cycle and also involved in Enterprise SoftwareDeployment and Support.
• Expertise in Identifying and resolving Application Compatibility issue using Microsoft ApplicationCompatibility Toolkit (ACT).
• Experience in Creating MSI, MST (Transforms), MSM (Merge Modules), Custom Action.
• Expertise in creating Virtual Software Packages using Microsoft App-V, VMware ThinApp and XenApp.
• Expertise in Creating Virtual Sessions using VMware Workstation and Hyper-V.
• Strong knowledge and understanding on Windows Registries, Files, DLL, OCX, COM, EXE.
• Experience in using Windows Installer SDK development tools like Orca, Filemon, Regmon, Procmon towork with MSI's and debugging for package review/cleanup.
• Strong experience in package validation, conflict resolution to detect and resolve the software conflictsbetween the packages.
• Experience in assisting end users to complete the User Acceptance Testing for the application packagesby providing Virtual Session.
• Experience in Incident Management, Change Management, Problem Management, Asset Management.
• Strong verbal and written communication skills, very good Team player and Lead.

TECHNICAL SKILLS

Operating Systems: Windows 7/8, Windows Vista, Window XP, Windows Server OS 2000/2003/2008, Windows NT Server 4.0 and Workstation, Windows 95, Windows 98 and MS-DOS

Packaging: Wise Package Studio 8.0, 7.0, 6.0, 5.6, Install Shield AdminStudio 6.0, 7.0, 8.0, 8.5, 9.0, 10.0.

Scripting & Languages: VBScript, MSI/Install Script, Wise Scripting, Power Shell, Batch

Databases: Oracle 7.x/8.0/9.i/10.0, SQL, MS Access

Management & Deployment Tools: Altiris, SMS 2000/2003, SCCM 2007/2012, Active directory, Group policy

Imaging tools: WAIK,DISM, ImageX, VMware 5.5, 6.0, 7.0, 8.0, Symantec Ghost 9.0

Programming languages: C, java, HTML

PROFESSIONAL EXPERIENCE

Confidential, Ohio

SCCM Administrator/SCCM Engineer

Responsibilities:

• Demonstrated experience in SCCM 2012 Implementation to servers and workstations
• Worked with SMS/SCCM Admin Console features & functions and comprehends the SMS/SCCM client logs in relation to SMS/SCCM client installation, software distribution, remote control.
• Acted as a local expert in Chef technology to other engineering teams
• Design and build automation infrastructure using Chef to support all global environments
• Creating/managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages
• Experience with WIM image development and maintenance using ImageX.
• Provided for enterprise-scale, third tier support for the help desk techs for software deployment, patch management, & client-health, asset management, problem resolution and/or collection of metrics.
• Responsible for creation of SCCM 2012 packages, programs and package distribution, pretesting deployment & functionality.
• Worked in SCCM application configuration and task sequencing.
• Prepare and execute infrastructure test plans and test cases and tracking defects
• Crafted proactive and automated scripts and tools
• Migrating applications from Windows XP to Windows 7 64-bit environment.
• Worked with Flexera Admin Studio 11.0 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).
• Used Install Shield Editor 2012 for editing and building MSI (Microsoft Installer) files for the application.
• Worked on virtualizing the applications using App V 5.0 and publishing them to users using SCCM 2007 and 2012.
• Coordinating UAT (User Acceptance Test) with users and Business Analyst groups.
• Worked with Windows Azure Platform / MVC, Computing (Web Role, Worker Role), AppFabric Services (ACS, Caching, and Service Bus) and Storage services (table storage, blob storage, Drives) and Scaling
• Built and deployed SCCM infrastructure.
• Administration experience of large environment SCCM infrastructure with multiple Primary Sites and Secondary Sites.
• Responsible for troubleshoot and fix issues related to Primary Site Servers, Secondary Site Servers and SCCM clients.
• Installed and configured SCCM roles.
• Performed and maintained SCCM Site Servers.
• Defined and maintained tasks and daily checks.
• Deployed Windows 7 images through SCCM-OSD,
• Task sequencing & troubleshooting
• Troubleshoot and fix SCCM site connectivity issues.
• Strong knowledge in Software Metering
• Create custom queries and reports.
• Strong knowledge in SCCM client deployment methods and procedures.
• Strong knowledge in SCCM client troubleshooting
• Through knowledge in Software deployment and patch management procedures including server patching.
• Troubleshoot software and patches deployments.
• Site status monitoring and fixing any issues noticed in site status.
• Troubleshoot SCCM clients and assist other teams involved in maintaining SCCM client health.
• Backup and recovery of SCCM Primary and Secondary sites.
• Troubleshoot all application functional issues during UAT and alpha beta testing stages.
• Certify the software for the packaging requests using Verification Component.
• Testing packaged applications in different windows systems by using VMware and on separate physical lab machine for locked-down environment.
• Created core packages like MS Office, MS Visio, MS Publisher and MS Access for Windows 7 gold Image itself.
• Used VB Script for creating Custom Actions and Implemented automated procedures for deployment of applications via SCCM.
• Created, modified and customized MSI, MST and MSP using Orca.
• Used SCCM 2007/2012 as a deployment tool for deploying applications to user machines and coordinating User Acceptance Testing.
• Used Juriba Tool to install like for like applications.
• Used SCCM 2007/2012 for advertising, deploying and creating distribution points.
• Edited Tables, Created Components, and Created MSI’s in Admin Studio for Windows Installer
• Used beyond Compare tool to compare the installation of setup and repackaged MSI.
• Used App V debugging tool and ACDC to debug App V application.
• Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.
• Coordinated with different groups to deploy software packages.

Environment: SCCM 2012/2007, Orca, PowerShell, VB Scripting, Batch Scripting, BMC Remedy, VM Ware 8.3.2, VB Script, Windows 7, Windows XP, Windows Server 2000/2003/2008, Active Directory, Admin Studio 11.0, Install Shield 2012SP1, App-V 5.0

Confidential, RI

SCCM Administrator/SCCM Engineer

Responsibilities:

• Worked experience as a Windows System administrator supporting a large enterprise.
• Supported production and test environment servers (Windows Server 2003, 2008, 2012) and related business applications.
• Experience in Active Directory: OUs and policy inheritance. Created and edited policy. Manage user objects.
• Management of Windows Server 2003/2008/2012 Operating Systems (i.e. settings, services, roles, security)
• Worked with virtualization technologies, such as VMware.
• Worked in managing 5000+ endpoints.
• Evaluated the risks and effectiveness associated with software deployments, updates, etc.
• Participated in enterprise wide projects. Provided expertise related to client management using SCCM 2012.
• Scripting experience including batch files, PowerShell.
• Deployed applications using SCCM 2012. Target collections of users.
• Monitored application and package deployment for success or failure. Troubleshooting if necessary.
• Configured Security Patch Deployment Packages using SCCM 2012.
• Remediation of SCCM client health issues including monitoring for Patch Compliance.
• Worked on SCCM Operating System imaging management and deployment.
• Experience using Microsoft tools (Windows Automated Installation Kit, Task Sequences of SCCM). Troubleshoot OS deployment to clients.
• Support a variety of workstation hardware models (desktops and laptops). Configure, install, and troubleshoot issues.
• Worked on reporting with SCCM 2012. Be able to modify/create reports.
• Evaluated SQL Server concepts and queries as they relate to SCCM 2012.
• Installing, Configuring and Troubleshooting Microsoft System Center 2012 Products.
• Provide Tier 3 level support for servers related to the System Center environment.
• Evaluated current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices.
• Provided Tier 3 level support for field technicians as it relates to application installation, basic troubleshooting hardware and or OS.
• Responsible for proper escalation, communications, and management of production system problems
• Contacted vendors for problem and incident resolution.

Environment: SCCM 2007, 2012, AdminStudioInstallShield 2012, Wise Package Studio 8.0, VMware Workstation 8, VB Script, Windows 7(x64), Windows XP SP3, Process Monitor, App-V Sequencer 4.6 SP1.

Confidential, AZ

SCCM Administrator/SCCM Engineer

Responsibilities:

• Deploying all client applications with and Microsoft System Center Configuration Manager 2012
• Creating/managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages
• Patching all the client machines monthly with the Microsoft Security updates and other third party application updates
• Packaging software applications using FlexeraAdminStudio and Wise.
• Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk
• Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such)
• Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.
• Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)
• Deploying GPOs, across multiple domains, which affect the client machines or end users
• Managing the client folder redirection and drive mappings from file servers
• Setting up and managing the remote management tools and standards (Dameware)
• Virtualizing the client applications using App-V
• Upgrading and maintaining all the tools and infrastructure necessary to provide the above services
• Managing a schedule to assure projects are completed on time and within budget
• Providing support for mobile devices, tablets and tough books
• Planning and testing the DR/BCP procedures

Environment: Microsoft SCCM 2007, AdminStudio 10.0, Windows XP/2003 Server, Windows 7, Ghost, Orca, FileMon, RegMon, Windows 7, Windows XP, VMware Workstation 8.0

Confidential, CA

SCCM Administrator/SCCM Engineer

Responsibilities:

• Operational support in application deployments via SCCM
• Desktop and server patch management
• Worked within a cross-functional team to provide operational expertise in the support of legacy solutions as well as support the deployment of new technologies
• Created customer ready technical documentation
• Configured, maintained, and operated the SCCM infrastructure for the production, testing, and development environments.
• Created packages for operating systems and application deployment using SCCM and Automation tools.
• Created and monitor reports for inventory and security compliance.
• Anticipate and respond to changing business/technical requirements from multiple business divisions
• Provided assistance as a level three-escalation point for complex troubleshooting items.
• Created and maintained workstation images
• Managed SCCM application deployments
• Monitored and reported on deployment status
• Monitored and managed distribution points
• Maintained/enhanced the SCCM system currently implemented as well as participate in the design, implementation, and migration to future versions of SCCM.
• Candidate must also be able to plan, create, deploy, and monitor SCCM packages and OSD task sequences to devices on the network.
• Deployed monthly Microsoft security updates using SCCM and maintained compliancy of all networked systems.
• Developed custom reports and inventory data as it is requested as well as custom queries.
• Developed and maintain SCCM system documentation.
• Be a backup to the Systems Center Operations Manager (SCOM) engineer
• Assist remote IT support teams with using SCCM tool for compliance reporting

Environment: SCCM 2007, Wise Package Studio 8.0, VMware ThinApp 4.6, Windows 7, Windows XP, VMware Workstation 7.0,8.0 Orca, Test Director, Process Monitor,Filemon, Regmon

Confidential, MD

SCCM Administrator/Software Application Packager

Responsibilities:

• Developed custom deployment scripts (VBS, batch, PowerShell)
• Troubleshooting server side as well as client side issues
• Tested/Released applications and Patches using SCCM
• Used SCCM Client management Suit to manage all clients
• Generated custom reports using SQL queries.
• Resolved the tasks escalated by L1 and L2 teams
• Implementation/Set-up various access controls/permissions in App Portal
• Managed SCCM database and optimization to DB through performance tuning
• Performed all tasks related to Windows 2003/2008/2012 Active Directory
• Basic knowledge of MSI technology & Good working knowledge of SQL Server and associated components
• Performing, upgrading and restore of SCCM Infrastructure and Database
• Worked on all tasks related Active Directory, Windows Server & Workstation OS
• Documentation of all work for future proof
• Can drive Client’s value and its methodology
• Involved in entire Packaging Process i.e., requirement gathering, developing packages, peer reviewing and distributing on to UAT machines through Altiris deployment tool.
• Created Windows Installer Packages (.MSI) using Wise Package studio 6.0, 7.0
• Worked on Creating/Testing New application packages in MSI format
• Used SCCM 2007 for distributing and deploying the application on to the test environment.
• Maintained the database for the status of the Packaging with MSI packages.
• Worked with App V 4.2 for sequencing the application.
• Virtualized the applications using App-V and Testing them
• Created Custom Actions those add additional functionality to an MSI using VB Script, Wise Scripts and Install Scripts.
• Created batch files and wrappers for automated installs.
• Used debugging tools such as Process Monitor, Filemon and Regmon to investigate the permissions on files and registries in order for the application to function properly
• Involved in Peer Review process, to validate the packaged applications for standards and functionality before actually submitting to the Testing Team.
• Monitored SCCM package distribution and execution status. Reported the status when required or as requested.
• Worked with the end users to troubleshoot problems with the packaged applications
• Used VMware 6.0 Software for having clean base OS for packaging and testing.
• Involved in documenting the standards and procedures employed for packaging and testing the packages
• Involved in managing and implementing Active Directory and Group Policy Objects on Windows 2003 and Windows 2008 server.

Environment: Wise Package Studio 8.0/7.0, App V 4.2, Windows 7, Windows XP, VMware Workstation 6.0, Orca, Test Director, Filemon, Regmon, SCCM 2007

Confidential, Albany, NY

System Administrator

Responsibilities:

• Involved in entire Packaging Process i.e., requirement gathering, developing packages, peer reviewing and distributing on to UAT machines through Altiris deployment tool.
• Developed Windows Installer packages (.MSI) using InstallShieldAdminStudio 9.5.
• Customized the packages using transforms (.MST) developed with Tuner and Developer to run alongside the original vendor Windows Installer setup package (.MSI).
• Created Custom Actions that add additional functionality to an MSI using MSI/VB Scripts.
• Worked with the Ghost Imaging software for creating the images.
• Used third party tools Utilities like Filemon, Regmon and InCntrl to resolve the issues with MSI packages.
• Tested the applications on Lockdown environment.
• Utilized AutoIT v3 to automate tasks in a way not possible or reliable with other scripting languages (e.g. VBScript and Wise Script).
• Analyze complex system and system configuration issues and provide solutions
• Worked closely with the administrators in setting up and preparing the machines for packaging and testing.
• Performed quality assurance analysis on all the packages before distributing them to production environment
• Documentation of troubleshooting & issue resolution along with strategic planning, scheduling, and tracking of software distributions.

Environment: Installshield Admin Studio 8.0/9.5, Windows XP, Windows 7, Altiris, VMware, VBScript, AutoIT V3, Filemon, Regmon