Business Savvy Technology Leader

Energetic IT professional with anexceptionalblend of technology skills, business acumen, and customer focus. Passionate about the application of technology in support of business objectives and driving business value,and aligning technology with strategic initiatives. Skilled at budgeting, forecasting, and employing cost containment measures in support of stringent P L requirements. Relish the challenge of developing innovative solutions to interesting problems. A hands-on leader not averse to rolling up his sleeves, and thoroughly enjoys mentoring and developing staff to their peak potential. Practiced in project management, from an individual contributor role to large cross functional teams. Years of practical vendor management experience, including contract negotiations. Efficient communicator with 360 range.

Technical Proficiencies

Hardware/OS:

Aerohive, APC UPS/PDU, Brocade Fiber Switch, Cisco Aironet / ASA / Switch / Router / UCS Blade Server, Citrix NetScaler / XenServer, Dell Compellent SAN / PowerEdge Server, EMC VNXe SAN, HP ProCurve Switch / ProLiant Server / Blade Server, NetApp SAN, SonicWALL Aventail VPN / PRO TZ Firewall, Windows Server 2003/8

Applications/Services:

Active Directory GPO, Allscripts, Cisco IOS, Citrix XenApp,EMR, Exchange Server, HIPAA, HP SIM, Hyper-V, IIS, Dynamics CRM, PCI DSS, Remote Desktop Services, SEP, SolarWinds NPM APM, SQL Server, Symantec Backup Exec, Veeam Backup and Replication, Virtualization, VMware vSphere, VoIP, VPN

Professional Experience

Confidential

Information Technology Manager

• After experiencing several years of frequent turnover in their IT leadership, was hired by Staff Development for Educators subsidiary of Highlights for Children to bring much needed stability and structure to the IT function, along with a long-term strategic focus that had previously been absent.
• Helped develop several key strategic shifts in business model to mitigate risky revenue streams, including establishment of essential KPI's to gauge success of changes.
• Developed and administered 500K annual budget, including all opex and capex expenditures. Modified GL accounts to more accurately track IT spend.
• Engineered a portable Wi-Fi solution to support public events, saving over 50K annually in direct costs.
• Served as project manager for several company initiatives, including the upgrade of a business-critical application, remediation of network security gaps, and performance upgrades to the VMware/SAN environment.
• Negotiated several key vendor agreements, resulting in a cost savings of 24K/year for voice/data services.
• Managed staff of four, including a systems administrator, service desk analyst, and two application support analysts.

Confidential

Senior Systems Engineer

• Short-term interim position to satisfy a void in senior-level infrastructure engineering and project management.
• Served as project lead on the implementation of a new data loss prevention DLP infrastructure from RSA and also the rollout of an enterprise-wide HP Systems Insight Manager solution.
• Provided mentoring for two system engineers on the many disparate systems, including EMC VNX SAN and HP Blade Enclosures running VMware.
• Collaborated in improvingoperational support of two data centers comprised of 300 physical and virtual servers.

Confidential

Senior Systems Administrator

• New position created to help facilitate the expansion and growth of this multi-specialty physicians practice, then build out an all new infrastructure for a spin-off organization.
• Served as project manager for new collocated datacenter build outs for production and DR sites: vetted all technologies and architected AD schema, GPOs, IP subnetting, VM volume sizing, storage allocation, and all naming conventions.
• Provided technical leadership for major upgrade of the enterprise Allscripts EMR system, including the implementation and configuration of a new SAN fabric and Citrix XenServer farm. Employment of Citrix Provisioning Server dramatically reduced time and resources required for future upgrades of Allscripts.
• Implemented a new service desk system, including establishment of all SLA's, resulting in a reduction of time to resolution and a marked improvement in end user satisfaction.
• Provided technical expertise in the reconfiguration of routers and firewalls to improve WAN throughput and failover amongst the organization's 18 sites.
• Managed a staff of four, including a systems administrator, service desk analyst, and two desktop support analysts.
• Mentored and developed staff to mitigate skills deficit in the management of LAN/WAN.

Confidential

IT Support Specialist

• This small printing company needed a Jack of all trades IT professional to manage their IT function, including project management for some immediate initiatives.
• Functioned as project manager for the integration of a variable data print system withan existing fulfillment solution.
• Negotiated new voice and data services contract, tripling data bandwidth, adding a voice PRI, and providing remote warehouse connectivity, all for the same MRC.

Confidential

Information Technology Manager

• Brought onboard to develop the technology infrastructure for this small online insurance startup.
• Acted as project lead for two significant projects, including domain and Lotus Notes to Exchange migrations.
• Developed all workflows and procedures. Established standard images for all hardware and software builds.

Confidential

Information Technology Manager

• After receiving a 300K grant, was recruited by this nonprofit organization to facilitate the design and implementation of a new multi-site LAN/WAN.
• Vetted all technologies employed in build-out, including utilization of targeted technologies to reduce MRCs in light of indeterminate future funding.
• Completed project on time and under budget extended connectivity from planned 30 users to entire organization of 80.
• Extended service life of technology assets by employing thin client computing architecture.

Confidential

Consultant/Principal

• Consulting business focused on providing IT support for small businesses, responsible for all functions from marketing to financials to hands-on technical operations.
• Grew business through creative marketing strategies and by providing cost-effective IT support, while generating reasonable margins. Successfully developed and retained a small core of loyal clients.

Professional Affiliations

• Association of Information Technology Professionals AITP , Member
• Global Digital Infrastructure Alliance, Member
• Technology Leadership Network, Member
• Healthcare Information Technology Group, Member