SUMMARY:

• Bachelor’s degree in Physics Electronics. MSc Information Systems Management.
• SNIA Certified Storage Network - Expert
• VMware Certified Associate - Data Center Virtualization.
• Brocade Accredited Data Center Specialist, Brocade Accredited Data Center Specialist.
• Previous work experience as a business analyst in a multinational bank as Business system analyst
• Knowledge of process management and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Excellent intermediary role between business and technical functions to deliver change.
• Excellent information gathering techniques, communication and listening competencies.
• Expert in establishing required procedures for Information Lifecycle management in an information Technology environment.
• Experience with management of Microsoft solutions including windows desktop OS, Active directory, DNS, DHCP, SMS, MOM and Exchange.
• Storage Subject Matter Expert familiar with industry terminology and concepts and understand server roles/specializations and interaction within the overall computing environment
• Experience in the following areas as they relate to Storage: Data Protection (Backup/Recovery); Array based replication and Disaster Recovery; IP Networks including related services; authentication/authorization/security and related services; Automation/Scripting; Monitoring and Alerting; Performance Analysis; Reporting and Capacity Management; Troubleshooting; and/or Data Archiving; Virtualization
• In depth practical knowledge of Storage Area Networks, administration and management - including associated protocols; fiber channel, ISCSI, FCIP, iFCP, FCoE.
• Advanced use of MS Excel (forecasting, modeling, capacity and constraint management), MS Visio (visualizing concepts and creating diagrams) MS Power point (presentations) MS Project.
• Experience with management of Microsoft solutions including windows desktop OS, Active directory, DNS, DHCP, SMS, MOM and Exchange.
• Excellent written, oral and presentation skills.
• Strong numerical and analytical skills
• Open to learning new skills and technology
• Ability to work within a team and with minimum supervision

TECHNICAL SKILLS:

Server/OS: VMWare ESX(i) (3,4,5) Windows 2K - 2K12 Microsoft Exchange Microsoft SQL Microsoft Office HPUX IBM AIX

Hardware: Dell Servers and Power connect switches Qlogic FC and iSCSI Brocade FC and Ethernet Cisco FC, NEXUS, and Ethernet Emulex FC Dell SAN and NAS systems

WORK EXPERIENCE:

Confidential

Compellent Senior Storage Engineer

Responsibilities:

• Responsible for providing proactive and reactive technical support in a 24x7 environment. Duties will include, but are not limited to, the following:
• Responsible for assisting with problem determination and problem resolution as it concerns Dell storage networks.
• Be creative in delivering problem solutions in preventing or resolving system configuration challenges. Due to interconnectivity of other vendor’s products (switches, servers, etc.) it becomes necessary for to perform these duties with the entire deployment solution in mind. As a Copilot Engineer, I am responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Storage Center capabilities.
• This position interacts with both technical and non-technical personnel and being able to communicate effectively via telephone, email, and in person. Main focus is on post-sales support but may assist with pre-sales activities as needed.
• Assist team members with both technical and non-technical issues involving the Storage Center. Provide mentoring for Copilot Engineers who are learning the Storage Center and customer communication skills.
• Subject to Off-Duty / On-Call support that will be scheduled on a rotational basis. This requires the Copilot Engineer to be accessible and deliver solutions that are in response to customer inquiries.
• In-depth knowledge of Shared Storage technologies in Open Systems environments.

Confidential

Senior Associate - Operations

Responsibilities:

• Collect, validate, analyze, interpret, and organize various types of data into meaningful reports and/or summaries for various uses including, but not limited to: management decision-making, process improvements, client specific requirements or requests, etc. such data was analyzed using proprietary software provided by the bank as well as MS Excel.
• Assists in collecting functional requirements and testing of applications for the cash and teller unit and the branch as a whole and also help users and core IT staff to investigate, analyze and resolve application problems related to system functions.
• General filing gathering/preparation of statistics for service quality and productivity indicators
• Analyzes information obtained from management to conceptualize and define operational problems.
• Resolution of city-wide Zenith-owned ATM issues, and Cash loading of all ATMs while ensuring disbursement of at least 60million naira in cash from 6 ATM machines weekly.
• Daily reconciliation of suspense accounts and control activities such as processing of custom duty payments, central control of branch cash, supervision of posting of clearing checks.
• Supervise team of tellers and cash counters within the branch
• On-duty manager responsible for Branch Vault access and ATM custody.
• Supervision of the processing of all daily cash site transactions into current and fixed deposit accounts (involving cash and checks) and handling associated customer inquiries/interactions to a specified standard of quality

Confidential

Entry Level operations associate

Responsibilities:

• Provide excellent customer service, thus increasing customer satisfaction, and generating substantial profit for the organization
• Manage and process customer transactions, and manager’s checks
• Maintain and balance the collection of import and export revenue for the Federal Government
• Management of foreign currency exchange bidding and trading processes
• Ensure daily balancing of accounts, as well as end of month reports