SUMMARY

• 9+ years of software experience in application support, software application development, testing & defect tracking and configuration management.
• Worked on configuration and support environments, configuration of application servers in existing/new environment.
• Troubleshot environment, build and user reported issues. Development, testing and defect management.
• Worked on Production Support for mission critical applications in various technologies and platforms including WebLogic, Apache, iPlanet, UNIX and Oracle.
• Monitored and maintained ticketing system to ensure all bugs and issues are investigated, resolved and closed.
• Created UNIX shell scripts for application and web server restart, application deployment, and job execution in UNIX environment.
• Utilized UNIX commands to troubleshoot issues, run shell scripts, and check logs.
• Validated the data in Oracle Database by writing SQL statements in TOAD and SQL Developer.
• Worked with application development team, database admin, testing team to troubleshot application issues and closed within SLA timeframe.
• Deployed WAR and EAR applications on backend and frontend managed servers using Console and auto deployment scripts
• Troubleshot, fixed incidents, root cause analysis and prepared corrective action plans of the applications in production and non - production environment.
• Worked on WebLogic patch upgrade and Jdk installation and version upgrade.
• Created SSL Certificate Requests and installed the certificates on the servers.
• Involved in the set-up and maintenance of the testing environments for quarterly (major), monthly (minor) and weekly (point) releases.
• Configured and administered JDBC Connection pools.
• Provided 24x7 on-call support for production and non-production environments.
• Worked on SmartSVN and TortoiseSVN for code branching and merging.
• Developed and enhanced JSP and Servlets based applications per the requirements and design plan.
• Performed Unit test & Integration test of developed application modules.
• Designed test plans, defined & executed test cases for functional and integration system testing
• Performed System testing by writing SQL statements like select, update, and insert in TOAD and SQL Developer.

TECHNICAL SKILLS

Web/Application Servers: BEA WebLogic Server 9.2/10.3.6, Apache Server, WebSphere

Configuration Management Tool: SmartSVN, TortoiseSVN

Languages: Java, SQL, HTML, and UNIX Shell Scripting.

Databases: Oracle 8i/9i/10g

Change Management Tool: BMC Remedy Change Management System, Clarify CM

Other Tools and Utilities: HP Quality Center, TOAD, Putty, Oracle SQL developer, WinSCP, ETL tool-Informatica

Operating systems: UNIX, Linux, Solaris and Windows.

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

System Engineer

Responsibilities:

• Provided support to investigate and resolve production and non-production environment and application issues.
• Created Change requests in BMC Remedy Change Management System for tracking production changes.
• Monitored and maintained ticketing system to ensure all bugs and issues are investigated, resolved and closed.
• Configuration of application servers in existing/new environment.
• Assisted development team in new Application infrastructure build.
• Supported and configured Test environments with day-to-day activities.
• Deployed WAR and EAR applications on Backend and frontend managed servers using Console and auto deployment scripts.
• Configured and administered JDBC Connection pools.
• Created UNIX shell scripts for application and web server restart, application deployment, and job execution in UNIX environment.
• Utilized UNIX commands to troubleshoot issues, run shell scripts, and check logs.
• Validated the data in Oracle Database by writing SQL statements in TOAD.
• Met SLA compliance by completing the deliverables within defined timelines.
• Identified, mitigated risks, and communicated to stakeholders.
• Prepared step by step installation and deployment documents.
• Debugged/Supported existing Test applications.
• Troubleshot application issues from WebLogic configuration side
• Performed sanity testing across entire application once the system /application is deployed on QC and Production environment.
• Monitored applications in Production and QC environments and provide real time support for analyzing and troubleshooting issues.
• Reported status to development and different testing team in regular and timely manner.
• Coordinated system deliveries between development and different testing team.
• Debugged build issues.
• Delivered work items with quality without any schedule slippage without getting any client escalation.
• Worked on SVN Version control compliance audit, lock/unlock request from Development team.
• Worked on Code merges, branching using SmartSVN, TortoiseSVN.
• Created documentation of issues and processes that can be used for training and knowledge transfer.

Confidential - Atlanta, GA

Application Support Analyst

Responsibilities:

• Deployed new builds daily and performed sanity testing of the application.
• Debugged application deployment/build issues
• Resolved prepaid customer issues through Clarify CM tickets by writing and executing SQL Queries and UNIX commands.
• Provided 24x7 on-call support for production / non production environments.
• Developed UNIX shell scripts for environment bounce and job execution.
• Validated the data in Oracle Database by writing SQL statements in TOAD and SQL Developer.
• Prepared schedules for work, attending various conference calls, to track project status and reviews within the project.
• Monitored daily/weekly/monthly application jobs.
• Involved in trouble shooting and fixing day-to-day problems of the applications in production and testing environments.
• Proactively address support issues with cross-functional teams.
• Performed file transfers between various prepaid applications.
• Resolved Webtrax work requests.
• Involved in documentation of environment.
• Responsible for tracking of trouble tickets.
• Coordinated with the offshore team and client.

Confidential - San Ramon, CA

Systems/Software Application Tester

Responsibilities:

• Reviewed the test basis such as requirements, Low Level Design (LLD), High Level Design (HLD), and Application Design (AD).
• Identified and created test data to support the test conditions and test cases.
• Used SQL queries to validate test data and to populate data in test environment tables.
• Set up and verified test environment.
• Planned and executed System Test in compliance with Supplier and Confidential & Confidential standards and procedures.
• Performed System testing by writing SQL statements like select, update, and insert in TOAD and SQL Developer.
• Analyzed and reported discrepancies and established their cause.
• Conducted test plan and test cases review meetings with Architecture and Development team.
• Performed root cause analysis of defects.
• Performed Confirmation Testing, Regression Testing, Sanity Testing and shakeout testing.
• Prepared test summary report and Requirements Traceability Matrix (RTM).
• Prepared schedules for work, attended various conference calls, to track project status and reviews within the project.
• Coordinated with the offshore team and client.

Confidential

Software Developer

Responsibilities:

• Developed and Enhanced JSP and Servlets based applications per the requirements and design.
• Code the bug fixes and Enhancement in compliance with Supplier and Confidential & Confidential standards and procedures.
• Performed Unit test & Integration test.
• Deployed the applications in WebSphere.
• Configured JDBC Connection pool in WebSphere.
• Raised requirements uncertainties, adherence to design/coding standards, reuse of code and development consistency with architecture and other interface components.
• Prepared schedules for work, attended various conference calls, to track project status and management reviews within the project.
• Prepared Detail design doc, Requirements analysis doc etc. Created Vantive ticket for production deployment.
• Performed Production deployment activities.