SUMMARY

Information Technology Professional experienced in Systems Administration with 11 years of IT support experience. Experienced in 24/7 production environments in a LAN/WAN environment, support experience with 3000 users and 500 node networks, looking to utilize Microsoft Certifications, Education, and IT skills.

TECHNOLOGY EXPERIENCE

• Software Applications: Microsoft Office Suite 2003/2004/2007/2008/2010/2013, Visio 2003/2007/2010, SharePoint Designer 2007, Acrobat Professional, and more Communication Technologies: BlackBerry Enterprise Server BES and Handhelds, Smart Phones,
• SharePoint Services, Microsoft Exchange 2003, Outlook 2003, Outlook 2007, Outlook 2010, Entourage 2004, Entourage 2008, Lotus Notes
• Remote Assistance Software: LogMeIn, DameWare Remote Assistance LANDesk Remote Windows Remote Assistance Operating Systems: Server: Microsoft Windows Server 2000/2003/2008/2012 Citrix Presentation Server
• Virtualization: Microsoft Hyper-V 2008 R2/2012, VMware Server VMware Fusion Microsoft Virtual PC Parallels Hardware Workstation / Servers : Experience with computer hardware installation and upgrades on Dell and HP Laptops, Desktops, and Servers, Apple Laptops Firmware and BIOS upgrades Hardware Networking : Experience with Cisco, Aruba, Dell SonicWall devices Networking Services: Windows Network Infrastructure, Server Administration, TCP/IP, Ethernet, Fiber Optics, Routers, Switches, Hubs, Network Cabling, Firewall, Fault Tolerance, Network Security, DHCP, DNS WINS, Active Directory Administration and Design, Routing and Remote Access, VPN Configuration, Terminal Services, Remote Desktop, LAN/WAN Management Network Security: Certificate Services, IPSec, L2TP, PPTP, Encryption, Kerberos, NTLM and Web Server Authentication

PROFFESSIONAL ACHIEVEMENT HIGHLIGHTS

• Performed New Site Start-Up from Construction Project Stage to Full Production state
• Provided Direct support to Executive Management Team at World Corporate Headquarters
• Headed LANDesk Operating System Deployment and Provisioning Project
• Planned Migration to and Administered Symantec Endpoint Protection 11 Antivirus Server
• Implemented Microsoft ISA 2006 Proxy/Firewall Server
• Implement new Call Recording Solution for Call Center Environment
• Administered Ilient SysAid Helpdesk Management, Monitoring, Reporting Server

Confidential

Director of Information Technology

• Provide Direct Support for an Environment spread across 35 Locations over a Five State Area of approximately 200 Users, 120 Workstations, 120 Android Tablets, 100 Printers, 16 Servers, plus general Network Equipment
• Translate and Explain Complex IT Issues into Non-Technically Summaries and Impacts for Key Business Decision Makers
• Provide Strategic Planning for the Development of the all Facets of the IT Footprint
• Guide the Company away from Break / Fix Stop Gap measures and toward Enterprise Grade Solutions
• Design a Versatile and Resilient Infrastructure
• Responsible for IT Budgeting and Purchasing
• Accountable for all facets of the IT Infrastructure Management and Support
• Build and Maintain Strong Vendor Relationships
• Implemented Helpdesk System for Issue Tracking, Mobile Device Management MDM , and Project Management
• Work with Business Stake Holders to establish Acceptable Service Level Agreements SLA's
• Review IT Support Issues and Metrics with Key Business Decision Makers
• Provide End User Support in a Fast Paced Sales Environment

Confidential

Systems Administrator I

• Provide Direct Support for Environments of up to 400 Users, 480 Workstations, 8 Network Printers, and 8 servers
• Responsible for 1.5 Million worth of IT Power Infrastructure Equipment Servers, Networking, Precision HVAC, UPS, Generator, Desktops, Laptops, Printers, IP HardPhones, Telephony Equipment
• 24x7x365 availability to support end users and site on an as needed basis
• Perform as part of the Project team for New Site Start-up
• Accountable for all Department Performance Service Level Agreements and Metrics
• Responsible for Department Request Queues and Issue Resolutions
• Perform Critical Facilities, Networks, Server, and Telephony Testing and Transition to Production
• Coordinate Vendor Implementation and Support Teams
• Act as Point of Contact for Client Teams for Site IT needs
• Perform Facilities Infrastructure tasks for Generator, UPS, and HVAC systems as needed
• Act as Local Liaison for Change Control Requests and Submissions
• Administer Local Windows Software Update Services WSUS 3.0 Server and monthly Client Patching
• Manage Symantec Endpoint Protection SEP 11 Symantec Antivirus SAV 10 server and clients
• Responsible for all Local IT Project Implementation and Coordination
• Maintain Security and Compliance as per Corporate Standards for IT Systems for Local Site
• Ensure Sarbanes-Oxley Change Documentation and Approvals for all Site and Facilities changes.
• Administer local SharePoint Services 3.0 server
• Responsible for Creating and Maintaining Workstation Golden Images
• Provide Coordination Support for Multiple Departments for Technology Needs and Solutions
• Responsible for All Site Software and IT Compliance Issues
• Ensure Appropriate Logical and Physical Security for site via network permissions and proximity badging.
• Provide Desktop and End User Support to Ensure Accessibility of Client Tools and Applications

Confidential

Senior IT Technician

• Support Environment of 200 Users, 130 Workstations, 20 Network Printers, and 25 servers
• Administer Windows Software Update Services WSUS 3.0 Server
• Managed Symantec Antivirus SAV 10 server and clients
• Administrated Symantec Endpoint Protection SEP 11 server and clients
• Plan, Test, Document, and Implemented Antivirus Migration Path
• Create demonstration environment for VMware Virtualization for IT Manager
• Managed backup server and backup tape rotation
• Administer Ilient SysAid Helpdesk Management and Monitoring Reporting Server
• Provide Desktop Support for all Desktop and Laptop issues
• Implement Wake-on-LAN WOL Site-wide for Workstations
• Coordinate outside vendor support
• Provide workstation support for user base via phone, Dameware remote assistance, and desktop support
• Provide software and system training to end users
• Provide support for Lotus Notes clients
• Provide support for Cisco VPN Clients
• Perform Resource optimization tasks for Servers and Workstations
• Maintain printer ink and maintenance kit inventory

Confidential

Support Specialist II

• Support Environment of 3,000 Users, 1,500 Workstations, 300 Network Printers, and 250 Servers
• Provide direct support for Executive Management Team at World Corporate Headquarters.
• Head Operating System Deployment OSD project using LANDesk OSD and Provisioning Services.
• Deploy, maintain, and troubleshoot Pre-boot eXecution Environment PXE Representatives.
• Integrate various system drivers into Windows PE Image.
• Create automated install disks for Windows XP.
• Create Install/Uninstall packages for software deployments.
• Provide Application Support for office applications including Microsoft Office Suites '03, '04,'07, '08.
• Address E-mail client-side issues on Microsoft Outlook, Microsoft Entourage, Outlook Web Access.
• Address Citrix Application Server client and server issues.
• Address LAN and WLAN connectivity issues.
• Windows XP and Mac OS X 10.3 Panther, 10.4 Tiger, 10.5 Leopard Deployment and Troubleshooting.
• Create Active Directory Accounts Microsoft Exchange Mail Boxes for New Employees.
• Maintained Data Recovery Site's VERITAS Net-Backup Robot's Tapes and Inventory.
• Create Process Flow Charts to provide quick reference to Company Standard Operating Procedures.
• Troubleshoot BlackBerry Enterprise Server BES and Handheld issues.
• Create Secured File Directories for Sensitive Corporate Data.
• Perform server maintenance tasks for Proprietary File Transfer Services.
• Perform local and network printer maintenance, configuration, and troubleshooting tasks.
• Build workstations to Company requirements on Dell, HP, and Macintosh laptops and desktops.
• Provide Cisco VPN Client support.
• Assist in Service Desk Microsoft SharePoint Team-Site Design and Update for Corporate Helpdesk.
• Perform installation, maintenance, and troubleshooting for Parallels, Mac virtualization software.
• Provide off-hours support.

Confidential

Assistant Photographer

• Maintain company Windows XP computer.
• Address LAN and Internet connectivity issues.
• Help gather wedding guests to pose for pictures and ensure all the angles and lighting are correct.
• Answer questions and address concerns that clients may have regarding services.
• Adjust camera and lighting settings.

Confidential

Independent IT Consultant

• Maintained company computer system running both Windows 98 and XP Operating Systems.
• Provided computer stability by proactive use of the built-in Windows utilities.
• Ensured backups of key files and Automated System Recovery ASR disks.