| 40 years' experience in all phases of Information Technology, Systems, Communications, Security: IT and Business Management - Data Center management, physical planning, power, UPS, redundant power, HVAC, installations, moves, changes, hardware configuration management, systems development life cycle
- Vendor relations and selection, contract/lease negotiation and management, costs-savings-benefits analysis, vendor and budget negotiations
- General systems analysis and project management
- Good general communication technical writing skills.
Have authored user manuals. Healthcare Specific Health Insurance Portability and Accountability Act of 1996 HIPAA for privacy, security and transactions and code sets, ANSI X12N. Have served as HIPAA Compliance Officer. Deep experience with HIPAA EDI transaction sets 837/835/997/etc, Redix EDI Format Converter. Windows, Citrix, Netware, etc. - Windows 2003 IA64 i386 /2000/XP/NT4 and progenitors, Citrix WinFrame/Metaframe, Exchange 2000 2010, hardware/software selection, acquisition, management, diagnosis, patching
- Active Directory, AD/DC/FSMO, DNS, DHCP, WINS, LDAP, DFS FRS, some virtualization
- VB6, Win32API, WinSock, ActiveX, ADO, multi-threading, extensive JavaScript, VBScript, Regular Expressions, Visual Studio thru 2008, Visual Studio Installer, debugging
- Some limited C, C , C , Intel assembler, some PERL, some VB.NET, WPF XAML
- ASP, FrontPage, browser-independent HTML/DHTML, XML, IIS 4 thru 7 , Apache, some ASP.NET
- Intel AMD 32/64-bit hardware, troubleshooting, RAID, SCSI, SATA/SAS, FAT/FAT-32, NTFS, Dynamic Volumes, studied/evaluated SAN but no hands-on experience
- Basic SQL T-SQL SQL Server admin, Maintenance Plans, backup/restore
- MS Office, Word, Excel, Visio, Acrobat, Subversion, Tortoise SVN, Mantis, some SharePoint
- DOS/Windows commands and batch scripts, Windows shell extensions, Power Shell, RoboCopy
- OS/2 Warp, HPFS, MPTS
- Some UNIX admin UnixWare for Flex ES platform
Networking Communications - IP IPX protocols, routing, NETBIOS/NetBT Cisco IOS, PIX firewall, 3005 VPN Nokia/CheckPoint firewalls HP, Dell and other network switches. VLAN, trunking/tagging, spanning tree, QoS VoIP ALG PPP, PPPOE, frame relay, ARP, RIP, BGP, OSPF 802.11, WEP, WPA media, interfaces CSU/DSU/TSU, FiOS, modems ISPs, DNS/BIND, DHCP, SSL/HTTPS, SSH, Syslog, FTP/TFTP/SFTP/FTPS extensive SMTP/POP3/IMAP4, mail servers, proxy servers, network security
- Special interest in anti-SPAM, anti-Malware and network security border and internal including intrusion prevention/detection, damage-prevention/limitation/isolation
- Voice telephony, PBX, paging, voicemail and auto-attendant, call center, VoIP
- Familiar with cabling practice, connectors, punch-down terminals, color codes, cable diagnosis
- IBM zSeries/390/370/360
- VM/ESA CMS, VSE/ESA, CICS, VSAM, VTAM multi-domain , BSC, SNA/SDLC, CTCA, TCP/IP for VSE, Assembler, System Programming Interfaces, COBOL expert , ADPAC, Fortran, REXX, VSE/POWER JCL/JECL, VM/ESA commands, VSE / VM System Admin
- CA DYNAM, CA SORT, Attachmate integration products and much other related software
- Hardware, physical planning, vendor maintenance management
- A team worker and consensus builder who enjoys sharing useful knowledge and mentoring teammates
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| Consultant on contract Lync IT Partner Lab Engineering Team - Worked in a team to manage three large labs involved in testing the Lync Server formerly Office Communications Server product and compatible devices, and in formulating interoperability test plans with Lync partners and related equipment vendors including Aastra, AudioCodes, Avaya, Cisco, Dialogic, HP, Microsoft, Net, Nortel, Polycom, SNOM, Unify2, two very large telecom providers on other continents, and a number of other entities.
- Responsibilities included planning, building out, documenting. Managing, securing and testing lab infrastructure provisioning equipment and services for at least two different SDET teams building, deploying, maintaining, backing up and recovering multiple Lync Server test topologies in both real and virtual environments creating topology diagrams and detailed deployment instructions configuring switches, routers, gateways and firewall appliances building and testing Survivable Branch Appliances provisioning and managing test topologies on the public Internet coordinating with test partners in widely disparate time zones performing limited testing using the Lync Interoperability Test Tool Lync IT working with the SDETs who are authoring Lync test plans interacting with the Lync build team and manageability team and developers on issues with new builds documenting work and product bugs in both TFS and Product Studio interfacing with MSIT, BGIT, DIASO and soon again Global DCOPS and other duties as assigned.
- Technologies that I worked with include Lync Server 2010 RTM Lync Server pre-rel builds up through W15 Beta 1 Lync Server in Hosted / Service topologies Exchange Server 2010 and UM Windows 2008R2 and Windows 7 Hyper-V with virtual-VLAN SCDPM Dell, Cisco, HP, Juniper and other VLAN switches Juniper firewalls several different vendors' VoIP gateways Cisco Call Manager / Unified Communications Manager 4 thru 8.5 VMWare ESXi on Cisco 2900/3900 service modules Dell and HP servers copper and fiber network links VoIP and PoE infrastructure ISDN PRI lines SIP trunks Session Border Controllers video conferencing equipment various other.
- Specific accomplishments:
- Performed many deployments of Lync Server 2010 and Exchange 2010 with UM in test lab.
- Planned and coordinated several infrastructure changes as part of lab provisioning / build-out.
- Planned, specified and coordinated communications links involving dark fiber to integrate multiple labs across multiple buildings.
- Independently designed and constructed a secure and isolated virtual hosting and management network on DTAP direct Internet for building test topologies for testing with partners in EU and Israel. Involved extensive use of VLANs, clustered Hyper-V hosts and a Juniper firewall.
- Worked with other teams to make test platforms available and to explain how to create test environments in virtual.
- Investigated Cisco 3900 router with Service Module running VMWare ESXi and documented how to reconfigure to support Lync SBA testing requirements thereon.
- After less than five months in the position I was given an award presented by my manager's manager for initiative beyond the call of duty which enhanced the reputation of the team.
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| Manager, Technical Services Prodata is an IT service provider varyingly specialized in healthcare billing and other markets since its founding as a traditional data processing EAM service bureau in 1958. It grew from two founders to roughly 60 employees and estimated 2-3 million in revenues by 1976. The company peaked at more than 70 employees, roughly 600 healthcare provider clients and a number of other clients in the 1990s before being privately acquired in Confidential Healthcare Specific - Planned, managed and led the team of seven that accomplished timely implementation of the HIPAA Privacy Rule in less than four weeks. Served as HIPAA Compliance Officer.
- Developed and implemented unified, parametric ANSI 837 EDI generator for all of Prodata's healthcare electronic claiming systems and requirements, multiple payers and clearinghouses including Availity, ClearChoice, Emdeon, ENS, Premera, Provider One, Tesia and others.
- Functioned as Tier-3 client support to healthcare-provider clients on issues related to network connectivity, security and printing, both telephone support and in-office visits where necessary.
IT and Business Management - Ensured business continuity by planning, managing and leading a team of eight in a complex and highly successful Y2K remediation process for a mixed-architecture network running multiple hosts and operating systems and numerous critical applications.
- Helped contain costs and maintain continuity during substantial corporate downsizing, 2000 2009.
- Helped manage and execute a major company and datacenter relocation in 2002 including all physical planning for server room and legacy platforms.
- Performed second datacenter relocation in 2008 involving 5 racks, 25 Windows servers, a Unix-based Flex ES system with SCSI 3490 tape drives, and connectivity for about 20 user workstations and a similar number of VoIP telephones virtually single-handedly over one weekend.
- Promoted business goals by performing Search Engine Optimization of corporate and affiliated web sites, and by writing attractive news posts for corporate-sponsored health news website.
LAN, WAN, Internet, Windows System Administration - Handled migrations from NT4LM to Active Directory, and administered an integrated Windows network involving multiple public and private services and related security and policy issues.
- Led and managed implementation of lucrative Citrix Metaframe-based service offering, including server selection, domain integration, security and security-policy administration, firewall upgrades, physical planning and other. Completed Citrix Metaframe Server Administrator training.
- Protected corporate networks and successfully repulsed all attacks and intrusions with numerous public web, FTP and terminal servers by implementing and managing antivirus, anti-spyware, email anti-spam / anti-virus proxy and strict in/out firewall policies.
- Ensured business continuity by implementing and managing a robot-based multitier network data backup system for all Wintel servers and databases. Later converted this to a disk-to-disk backup system using removable SATA devices for offsite storage.
- Protected code investments and streamlined development and product upgrade deployments by implementing Subversion and Tortoise-SVN version control system and migrating existing source code and revision history intact from Virtual Source Safe. Worked with development manager to implement formal release-management and defect-tracking/response framework.
- Wrote several specialized support applications in MS VB6/Win32API. Later performed limited application maintenance in C .NET. Later studied .NET 3.5, WPF and XAML with purpose of migrating some of these applications to newer standards.
- Developed a number of JavaScript projects including a highly-flexible context menu system, two different calendar date-picker controls and a recurring-event scheduling control all for complex browser-deployed desktop applications.
- Ensured business continuity by implementing and integrating 837 transaction set capabilities and electronic secondary-payer claiming support to multiple claim clearinghouses.
IBM S/390 mainframe systems - Planned and led all Y2K remediation work.
- Implemented TCP/IP connectivity to S/390 platform running VSE/ESA.
- Led team of five to replace aging IBM S/390 platform and DASD farm with Intel/Unix-based Flex ES system and SCSI RAID. Later independently replaced legacy tape drives with SCSI-attached devices.
- Ensured business continuity by assuming all remaining maintenance of legacy application code after departure of last legacy S/390 programmer in 2003. Rewrote or extensively modified several modules in order to meet changing healthcare claiming standards and requirements under HIPAA.
- Assumed sole responsibility for all remaining legacy support and operations about 40 of company revenue upon departure of last remaining legacy system operator-manager in 2008.
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| Manager, Technical Services Confidential Functioned as a consultant to healthcare-provider clients on issues related to communications, network, security, server and workstation deployment within medical clinics and dental offices. Datacenter and Business Management - Managed IT and communications infrastructure through the biggest growth phase of company history.
- Streamlined operations by proposing the winning solutions for several office remodels.
- Maintained business continuity by directing emergency response to a three-day power grid failure.
LAN, WAN, Internet, Windows System Administration - Enabled an early and major expansion into PC-based product marketing, first describing a novel architecture by which PC-based application user interfaces could be integrated into Prodata's entire family of lucrative healthcare service products in a very cost-effective manner.
- Assumed control of Prodata's fledgling LAN capability and cable plant, expanding it into a corporate-wide managed network integrating access to both new technology and legacy applications.
- Integrated technical and support services by assuming administration of both Windows and NetWare servers and networks. Managed these as system administrator through successive generations from NetWare 2.15 to 4.11 and Windows NT 3.51 thru 2003 and ultimately 2008.
- Led and managed Prodata's first implementation of Internet connectivity and services in 1996, and managed all Internet connectivity thereafter until mid-2008:
- Built first and most subsequent email, web and FTP servers,
- Selected ISP's and connection methods
- Managed routers, firewalls, network switches and hubs.
- Managed multiple Internet domain registrations, DNS zones, SLL certificates and external hosting
- Managed several ISP transitions
- First proposed re-implementation of Prodata's flagship billing and practice management product using Internet browser-based HTML technology and Microsoft ASP in early 1997.
IBM S/390 mainframe systems - Reversed a decline in mainframe-based service product offerings by proposing and managing the first implementation of an online service product using CICS and leased communications facilities 1982 ultimately supporting 600 nodes. This led to the largest sustained growth period in Prodata history, and laid the foundations for several later periods of substantial growth:
- Selected vendors and managed needed hardware and operating system upgrades
- Implemented CICS, network infrastructure, client security login system and several support programs/transactions
- Led the training of programmers in CICS Command-Level COBOL programming techniques
- Oversaw application and system architecture changes to improve response times and efficiency
- Oversaw selection and early installation of supported customer premises equipment.
- Trained field technicians who installed and maintained customer premises equipment across three states
- Facilitated new business initiatives by writing numerous utility programs, batch communications file transfer programs and terminal emulators, file system, library and I/O interfaces and drivers, operating system extensions and user/vendor exits and many other specialized programs in S/390 Assembler, COBOL and even in ADPAC loosely akin to RPG as well as VM Rexx. Some of the earliest of these remained in active use as of March 2010.
- Improved datacenter productivity and customer satisfaction and reduced labor, equipment and maintenance costs by proposing, managing and leading teams that implemented several successive generations of mainframe processor, storage and peripheral upgrades and numerous major and minor upgrades to operating software:
- Selected vendors, equipment and software negotiated contracts, licenses and financing
- Managed physical planning, power and HVAC analyses and installation / maintenance contracts
- Performed operating system and other software migrations and maintenance, and functioned as technical/management contact with vendor field engineers
- Solved compatibility problems with legacy programs and compilers on new operating systems
- Reduced contract maintenance costs up to 30 by implementing hardware configuration management to qualify for discounted maintenance services.
- Improved the reliability and adaptability of Prodata's flagship healthcare billing product by proposing and leading a major and novel architectural change.
- Implemented the equivalent of COM-layer DLLs in VSE in 1987 in COBOL to encapsulate complex shared business logic in separately-maintained units. Remained in use as of June 2010.
- Helped diversify Prodata's markets by leading design and implementation of very lucrative new service products.
- Voice Data Communications
- Reduced costs and improved corporate agility by assuming responsibility for all voice and data communications infrastructure proposing and managing two complete telephone system replacements and several major upgrades:
- Created a responsive, scalable and resilient communications infrastructure
- Implemented least-cost routing and OCC services to reduce toll costs
- Implemented direct inward dialing, voicemail, auto-attendant and three basic call centers
- Integrated all data/fax traffic to further reduce costs
- Further reduced costs, improved response by handling moves changes in-house
- Used spare telephone cable to implement first full corporate LAN later replaced by Cat-5
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