SUMMARY:

• Hands - on experience in the Microsoft Technology Adoption Program for Messaging and Active Directory technologies. Responsible for the design, implementation and support of Microsoft infrastructure systems, most notably Microsoft Exchange systems.
• Adept at providing messaging and AD solutions and sizing for large scale enterprise environments.
• Proven leadership and mentoring ability. Excellent communication and interpersonal skills.
• Proven record in identifying customer requirements.
• Contributing to infrastructure knowledge base and research material.
• Respond to customer requirements through email, phone and meetings as and when required.
• Define requirement with MS TAM for various engagements.
• Develop architecture design documents based on future and current requirements of customer.
• Acquire customer feedback on regular basis through proactive engagements like arranging workshops and s for various dependent teams of customer.
• Collaborated with and understood business goals and direction and translated to architectural decisions.
• Effectively communicated architecture direction to the business and within the IT organization.
• Independently developed innovative solutions to undefined critical priorities for the user community.
• IT Planning & Management
• Consulting services for Messaging and Active Directory - designing architecture and sizing (hardware and software)
• System Support & Administration
• Messaging & AD Technical Support / Troubleshooting

TECHNICAL SKILLS:

Operating System: Windows 98/ XP/ Vista / Windows 7/8 NT 4.0/ 2000 Pro & 2K/2K3/2K8 /2012 Servers

Messaging System: Exchange 5.5/2K/2K3/2K7/2K10

Applications: Ms Office 97/ 2000/2K3/2007/2010, Visual Studio, MSDN, MS Exchange, IIS, SMTP

Mail Client: MS Outlook, Outlook Express, Eudora, IncrediMail, Entourage

Troubleshooting Tools: Exchange Remote Connectivity Analyzer, AD Topology Diagramer Tool, WinRoute, Perfmon, EXMAP, Exchange Management Shell, Exchange server profile Analyzer, Exchange pre-deployment analyzer, Exchange Mailbox Sizing Tool, Exchange Best Practices Analyzer (ExBPA), Performance Troubleshooter, The Exchange Mail Flow Troubleshooter, Performance and Reliability Monitor, Queue Viewer, ADSI Edit (adsiedit.msc), DNS Resolver (DNSDiag) (Dnsdiag.exe), Error Code Look-up (Err.exe),Event Viewer (eventvwr.msc),Exchange Server Database Utilities (Eseutil.exe), Exchange Server Jetstress, Exchange Server Profile Analyzer (epa.msi),Exchange Store TreeView Control (Extreeview.ocx), Information Store Integrity Checker (isinteg.exe), Internet Information Services (IIS) Manager (iis.msc), Inter-Organization Replication (exscfg.exe; exssrv.exe), LDP (ldp.exe),Exchange Load Generator (Loadgen.msi),Microsoft Baseline Security Analyzer (MBSA) GUI: MBSA.exe Command line: mbsacli.exe, Microsoft Error Reporting, MTA Check (Mtacheck.exe),Process Monitor (procmon.exe),RPC Ping utility (rpings.exe and rpingc.exe),Telnet (telnet.exe), OCS Planning tool, SCOM 2007 Deployment,PF Migrate, PF DAV Admin, LoadSim, Exmerge, Remedy Incident management Tool

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Exchange Systems Engineer III primarily responsible for resolving complex routing problems in a heterogeneous messaging environment
• Managing and configured Cisco IronPort SMTP routing appliances for successful mail flow among different theaters.
• Create and maintain daily/weekly/monthly operational checklists and develop procedures for routine Exchange server maintenance tasks
• Maintain, configured and support the administration of corporate email and Exchange 2010 high availability services.
• Configured Message Classification via Active Directory GPOs and Hub Transport Server Rules.
• Working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
• Lead messaging projects, software upgrades, architecture changes and implementation
• Determines proper maintenance intervals and capacity planning and storage requirements.
• Responsible for assisting the AD Systems Administrators with all the required AD support.
• Provides Tier III Exchange troubleshooting and problem resolution; maintain email security settings, mailbox management, repair of failed or corrupted exchange servers.
• Provides troubleshooting support for critical Exchange and core AD servers in support of the TNOSC O&M responsibilities.
• Performs necessary hands-on maintenance of Exchange and AD assets.
• Provides services needed according to local and higher Headquarters guidance.
• Detects, reports, and mitigates physical security compromises of any system according to established guidance, policy, and regulation.
• Resolve Tier-2 and Tier-3 tickets related to collaboration systems.

Confidential

Lead Transition / Transformation / Solution Architect

Responsibilities:

• Knowledge transfer to the offshore team on various technical aspects of messaging infrastructure.
• Planned sizing and solution development of the messaging infrastructure. Liaised with project team to establish cost/schedule estimates for projects.
• Evaluated, selected and deployed anti-virus software on Hub Transport servers, for scanning of viruses from sources like Inbound and Outbound E-mail, E-mails and attachments.
• Ensured uniform gateway virus scanning by routing inbound and outbound email from the network and all autonomous managed networks through the central MX using Ironport.
• Designed the integration of different Exchange sites into 6 Regional Exchange 2007 datacenters. Coordinated with local site administrators of Datacenters to ensure smooth migration.
• Prepared disaster recovery and business continuity plan for MS Exchange and Windows Server infrastructures.
• Designed the consolidation and managed services support plan for messaging infrastructure.
• Assisted the offshore team in the delivery of initial services for smooth transition through KAP/Secondary Shadow/Primary Shadow steady state phases.Successfully designed messaging solutions for Confidential clients.
• Key role in messaging projects for 5 Business Units, which stabilized projects and reduced escalation in messaging infrastructure.
• Oversaw escalation management of 5 projects. Assisted in streamlining several message and active directory projects.

Confidential (NYC)

Lead Messaging Engineer

Responsibilities:

• Planned and designed migration for Exchange.
• Designed the migration and consolidation of Exchange and Active Directory (Exchange2003 to Exchange 2007) of over 5,000 mailboxes (spread globally).
• Designed the migration plan from Exchange 5.5 to Exchange 2003.
• Designed the email routing with respect to 3 regional datacenters in the target Exchange 2003 setup.
• Formulated standards, policies and procedures for smooth operations.
• Technical support for all SMTP-based Email systems globally.
• Conceptualized and implemented solution for auditing Exchange e-mail.
• Coordinated with designated TAM (MS) for performance evaluation of the exchange environment through EXRAP and ADRAP programs.
• Provided support to Blackberry enterprise server and Blackberry devices.
• Migrated from NT 4.0 domain to Windows 2003 domain and Exchange 5.5 sites to Exchange 2003.
• OMA and direct push technology and Unicode profile in Outlook clients.
• Mail flow issues between sites and between domains and replication issues between sites; SMTP queues and ADC replication issues.
• Provided support for Network links and slow network performance; issues related to Outlook 2000/2002/2003 and site connectors during the process of exchange migration.
• Exchange and IIS databases, Exchange cluster management and globally located Exchange 2003 servers.
• Email Archiving solutions using EMC EmailXtender software.
• ESX Virtual Center Administration.
• Server consolidation using VMware Converter.
• Virtual Machine creation and Management.
• Migration issues from Exchange 5.5 to Exchange 2003 and Exchange 2007.
• Active Directory issues pertaining to replication and migration.
• Windows 2K/2K3 Servers and Advanced Server issues. Replication issues between sites and SMTP queues.
• Network related problems with respect to DHCP, DNS and WINS servers using tools like Network Monitor, PPTP Ping (for VPN related problems).

Confidential (RTP, NC)

Exchange Engineer

Responsibilities:

• Designed migration and consolidation of Exchange 2003 to Exchange 2007 supported the entire Exchange 2003 messaging infrastructure for Confidential .
• Supported 75,000 + users and 100K + mailboxes in a 24x7 Enterprise environment.
• Managed Exchange 2003/2000 servers globally maintaining the good health of the servers.
• Supported 20,000+ users on the Goodlink, highly involved in design and deployment of Goodlink Mobility.
• Managed Cisco Unity Exchange Infrastructure (Unified Messaging).
• Maintained good health of Exchange, Goodlink and Unity Servers by using MOM.
• Installed, configuring Exchange 2003/2007 and Goodlink Servers.
• Developed process for Disaster Recovery using Hot Spare Servers, troubleshooting corrupt databases and rebuilding the servers back up in the production environment.
• Performed Offline Defrags as and when required during the scheduled maintenance Window.
• Troubleshooting Exchange and Active Directory issues.
• Reviewed cases for Root Cause Analysis and providing RCA’s to the management for P1 & P2 issues.
• Coordinated with other Data Center teams for operational improvement initiatives.
• Restored Mailbox Stores from backup to Recovery Storage Group (for mailbox recovery).
• Performed Backup & Restore functions to ensure the Exchange data is backed up safely (rerunning all the failed clones).
• Migrated users from different environments to Exchange or Vis - a- Versa.
• Tested all patches in Development and Stage environment before rolling into Production.
• Created technical procedures and process documents for Helpdesk, Level 1-3 Support teams, to serve end users better and resolve issues in a timely manner (support user problems by resolving cases escalated to the team using Remedy
• Migration issues from Exchange 2003 to Exchange 2007.
• Active Directory issues pertaining to replication and migration.
• Windows 2K/2K3 Servers and Advanced Server issues. Replication issues between sites and SMTP queues.
• Network related problems with respect to DHCP, DNS and WINS servers using tools like Network Monitor, PPTP Ping (for VPN related problems).
• Windows 2003, Exchange 2003/2007, Goodlink Mobility, Unified Messaging, VERITAS Net Backup, MOM 2005, HP ILO, Confidential RSA, Remedy.
• Appreciated for successful migration of 75,000 mailboxes from Exchange 2003 to Exchange 2007 spread across all sites within stipulated timeframe.
• Instrumental in planning and execution of capacity planning of migrated messaging servers across all regional data centers in Exchange 2003.

Confidential

Lead Transition / Transformation Messaging Engineer

Responsibilities:

• Monitored e-Mail messaging to internal and external Domains (Internet), SMTP messaging & queue status.
• Implemented & Configured Exchange Front-end Servers for Outlook Web Access, Outlook Mobile Access with SSL security; Routing servers and public folder servers for Offline address book & free-busy schedule.
• Train a team of offshore engineers for AVAYA procedures and Exchange/Active Directory related administration at Tier 3.
• Performing Offline Defrags as and when required during the scheduled maintenance timeframe. Troubleshooting Active Directory issues.
• Focal Point for Knowledge Transfer- Tier3 and Managed Ops.
• Coordinated with teams in parallel with Confidential to ensure best possible processes during Transition /Transformation.
• Completed the transition, and worked with the new teams to achieve 100% SLA’s, and to stabilize the project.
• Installed & Configured McAfee Group Shield 6.2 for all mailbox servers.
• Performing Daily Health Checks of the servers in the environment, and upload the reports on a monthly basis to the Shared Portal.
• Restored mailbox stores from tape to Recovery Storage Group for mailbox recovery.
• Performing backup & restore functions to ensure the exchange data is backed up safely. Reran all the failed clones.
• Migration issues from Exchange 5.5 to Exchange 2003.
• Active Directory issues pertaining to replication and migration.
• Windows 2K/2K3 Servers and Advanced Server issues. Replication issues between sites and SMTP queues.
• ‘ISA 2K/2K4’ firewall problems related to varied networks.
• Network related problems with respect to DHCP, DNS and WINS servers using tools like Network Monitor, PPTP Ping (for VPN related problems).Appreciated for successful migration of 35,000 mailboxes from Exchange 5.5 to Exchange 2003 spread across all sites within stipulated timeframe.
• Instrumental in planning and execution of capacity planning of migrated messaging servers across regional data centers in Exchange 2003.

Confidential (Garden City, NY)

System Administrator

Responsibilities:

• Provided on and offsite Exchange 5.5 and Exchange 2000 and Active Directory technical Support to clients
• Used Active Directory for all user mailbox problems, including troubleshooting of mailboxes, using Terminal Services to log on to various global servers
• Assigned administrative roles to users and groups, granting and delegating permissions to users, managing administrative permissions, and using system policies to manage Exchange 2000 objects
• Configured recipients with multiple SMTP addresses, configuring protocols, including Internet Message Access Protocol version 4 (IMAP4), Post Office Protocol version 3
• Created and managed storage groups and stores
• Restored mailboxes from VERITAS backup and NT backup
• Used monitoring tools such as CIM (Compaq Insight Manager), HPITO
• Prepared, installed, maintained Windows 2000 (DELL & Confidential servers)
• Allocated resources and provided technical support for customized financial software applications
• Regularly performed backups and monitoring using VERITAS for all the servers across globe

Environment: Windows 2000, Active Directory, MS Exchange 2000, Dell Open Manager, Compaq Insight Manager, Microsoft Outlook 2000, Dell Servers, VERITAS Backup and restore

Confidential (Westbury, NY)

System Administrator

Responsibilities:

• Troubleshot Exchange 5.5 issues; resolved hardware/software, network (P2P) and printer issues.
• Troubleshot Active Directory issues related to replication and migration.
• Successfully upgraded 120 systems from Windows 98 to Windows 2000 Professional one week ahead of the deadline.
• Developed an al Portal as Industrial Project at Novara.com. Setting an Application Server hosting custom al software
• Provided desktop user support on all standard company software. Installation and configuration of Network Printers.
• Daily Back-up of File System and recovery whenever necessary. Rolled Out: Windows NT Server/Workstation 4, Outlook 98, and Internet Explorer 4.0.
• BIOS upgrades and software Patches. Replaced Jumpers and Cables, Floppy drives and CD Rom Drives. Installed Network Cards, Modems and VGA cards. Updated RAM and Hard Drives.