SUMMARY:

• Information Technology Professional / 18 years of experience in performing a variety of Network Administration, Network Operations and Network Implementations for various projects.
• Extensive experience with LAN/WAN engineering, network installation, Active Directory, Windows servers 2000/2003/2008, security management, clustering, network reconfiguration, connectivity, network administration, network maintenance and network software/hardware configuration
• Learns new or customized systems quickly, which has resulted in extensive network and support experience with a wide variety of Intel server and workstation hardware and software.
• Pro - active approach geared towards avoiding and/or minimizing end-user problems.
• Works well with minimal supervision in a team or as individual contributor. Results oriented individual, committed to meeting and exceeding requirements.
• Led and supervised network and help desk teams, both locally and globally.
• Experienced with user and technical documentation in both paper and web formats.
• Excellent customer service and interaction skills.

TECHNICAL TRAINING CLASSES: Completed A, Network and Windows 2000 Professional Server Courses at Nashville State Tech, Career Development Center in summer of 2001.

On site at Microsoft Facility, Charlotte, North Carolina Windows 2000 and 2003 training Exchange 5.5 and 2000, 2003 training Active Directory Networking DNS training Outlook 2000, 2003 and Office deployment training classes.

TECHNICAL SKILLS:

SOFTWARE: MS Office Suites Previous versions, Office XP, 2003, Lotus Notes, MS Project 2000, Outlook 98 Outlook2000 Outlook XP Outlook 2007 Previous versions of email clients, Netscape, FrontPage, Outlook Web Access 5., Tivoli 6.0, Visio 2003

BACK OFFICE PRODUCTS: Systems Management Server Administrator 1.2, Exchange Server Administrator 4.0/5.0/5.5/2000/2003/2007, IIS 5.0, 6.0 7.0, Remotely Possible 32, Windows NT Server Tools, NetOP, Active Directory 2008, Windows 2008 R2, Windows 2008 Failover Clustering, VMware 4.1, System Center Operations Manager 2007 SCOMOPERATING SYSTEMS: MS-DOS, MS Windows 3.1, MS Windows 95, Windows 98, Windows ME, Windows XP Home Edition, Windows XP Pro, MS Windows NT 4.0, MS Windows 2000 Professional/ Server, Windows 2003 server, Windows 2008

HARDWARE: Server Hardware, PC's Portables Laptops Peripherals: Compaq Proliant Servers, Compaq Rack Servers, Compaq Alpha Servers, Dell Rack PowerEdges,, Cisco Router/Switches, Firewalls

Dell PowerEdge Servers, IBM eSeries, xSeries Blade servers -Compaq's Deskpro's, Dells, Gateways, HP, IBM, Various Custom built PC's, Dell Latitude business use, Dell Inspiron home use, Dell Optiplex business use, Dell Dimensions home use, HP Omnibook 5500, IBM Thinkpad, Lenovo desktops notebooks, Toshiba 100, 110 CS, 430 CDT, Satellites, Compaq Armada, Zip Drives, ADAPTEC SCSI RAID controllers, PDA's Palm Pilot III, Blackberry, Smartphones, Android various models, HP Scanners HP Printers various models, Internal / External Modems, KVM PC Switch Boxes, Linksys 4 port routers, Seagate Tape Drives, DLT backup tape drives, USB storage drives, Remote Services Adapter cards

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Administrator

• This client environment is a mix of over 2500 servers some running in virtual environment VMware ESXi and others physical servers on HP hardware. Environment consisted of test, staging and production environments.
• I was responsible for the day-to-day support of physical and virtual servers running MS Windows 2003 and/or 2008 R2 ensuring 24 7 availability of services and applications.
• Provided support for IIS, Windows Failover clustering servers for SQL and File server environments.
• Provide support for software upgrades, Windows patching, requests for performance analysis on servers with performance issues or application response time issues, and 24/7 availability of Windows servers located in multiple data centers.
• Researched system requirements, support testing and overseen live implementations afterhours and weekends.
• Performed support for VMware ESXi Vsphere environment such as migrating VMs to storage groups to manage disk space requirements. Expanding disk space on VMs, Migrating applications from physical OS platform to VMware platform.
• Performed file and system restores using Veritas Netbackup or/and Backup Exec. This environment utilized Symantec Netbackup in data centers and Symantec Backup Exec at regional offices.
• Remediated issues with WMI and HP BMC monitoring solution.
• Assisted in the improvement of the existing server configurations, determining areas of opportunity for optimization of the environment. Provided documentation of processes and procedures for team and management.
• Repair Utilized monitoring tools configuration and the support procedures and be responsible to drive the implementation of those improvements.
• Assist in deployment of new servers, both physical and virtual, large upgrades and implementations and other major projects on tech, development, model and production Windows servers located in multiple Client data centers.
• Provide technical coaching to other systems administrators across platforms.
• Optimize Systems configurations, space utilization, and connectivity in order to improve performance recommend and support corrective action when issues arise.

Confidential

Sr. Analyst - Windows Design Operations Team

• Provide Enterprise Level support to Macy's and Bloomingdales Microsoft Windows Server infrastructure which consists of over 55,000 users and over 5,000 Windows servers.
• Managing Active Directory objects, creating accounts and editing group policies. Setup and Edit Group Policies for third party software solutions to management services and desktop interactions with applications.
• Managed Windows 2003 Project lifecycle deployments, define requirements, researched solutions designed systems, support testing and overseen live implementations.
• Evaluated environment or software products requirements to develop solutions with test labs to support proof of concepts for pre-staging deployments for live implementations.
• Setup Service Principal Names SPNs for applications that require service instances published in Active Directory.
• Installed drivers for third party solution that require interaction with Active Directory Domain controllers for connection to the SAM database for password reset management.
• Extend the Active Directory schema when required for deploying certain applications for example to install applications that run in the active directory environment such Ventella, used to allow Linux Unix systems to authenticate to an Active Directory environment.
• Use LDAP tools such as LDP.exe to gather search for objects in active directory and to gather distinguish names DN for third party applications that use LDAP for authentication.
• Deploy third party tool for password reset management solution.
• Provide implementation and support of hardware and Windows operating system for enterprise servers. Provide technical and end-user support for any issues relating to systems supported by Windows Operations such Active Directory, DNS, Virtual Machines, Third party solutions and custom applications developed specifically for Macys or Bloomingdales.
• System Center Operations Manager 2007 lead tech and implementer and administrator.
• Administer to and monitor all Windows Server 2008 and 2003 servers with SCOM 2007.
• Managing failover cluster services installation and troubleshooting when necessary.
• Project Manager and Technical lead on Cluster Migration project Hardware replacement, OS upgrade and data migration to Windows 2008 failover clustering solution.
• Testing, configuring and deploying applications to servers and desktop systems using Group Policy.
• Troubleshoot Windows Servers OS issues such issues with applications, responsible for server builds and maintenance Dell and Confidential servers .
• Analyzing performance logs on Windows servers to troubleshoot performance issues or for root cause analysis.
• Work with Developers on troubleshooting applications and server builds.
• Support both hardware based servers and virtual servers in both VMware and Windows Hyper-V environments. Extending the partitions for virtual machines as needed.
• Setup isolated Active Directory Domains in development labs using Windows 2008 Hyper-V to test third party applications, tools and scripts for migrating services and data to new environments. Use Active Directory test Domains to verify the behavior of solutions before deployment to production environment.

Confidential

Sr. System Engineer Lead Patch Management

• Manage the communication process between technology groups for coordination of patch deployment to Windows 2000 and 2003 servers including the creation of change management tickets, internal and external communication notifications regarding Microsoft critical updates and security patches, hot-fixes and scheduled down time and unexpected downtime for server maintenance.
• Utilized Windows Update Services 3.0 WSUS for patch management of Window environment consisting of over 250 servers in multi-domain 7 Active Directory domains environment.
• Provided daily support of Active Directory environment, account creation, granting access to shares and third party solutions.
• Scheduling server maintenance for hardware replacement and responsible for the physical replacement of hardware and restoration of data and services.
• Maintained the monitoring of servers using MOM 2005. Responsible for responding to MOM 2005 alerts and creating incident tickets for alerts and plan to troubleshooting of issues as they arise.
• Assist with issues relating to Active Directory such as account lockout issues, Group policy configuration issues as it relates to WSUS and patch management. Identified issues with problematic Group Policy that affected WSUS in the environment.
• Performed Windows 2000 and 2003 server configuration, administration, Exchange 2003 administration/configuration, network computer end-user troubleshooting, implementation and administration.
• Experience with virtualization technology VMWare ESX 3 and Microsoft Virtual Server 2005 running in production, test and development environments.

Confidential

Systems Administrator Contract opportunity

• Data Center move project and support opportunity, AT T is relocating its corporate headquarters. Development and Production environment consists of 600 servers running various platforms such as Windows 2003 R2, Linux, Sun Solaris. Hardware vendor is IBM. The environment consists of IBM xSeries 3550, xSeries 345, xSeries336, xSeries 335 and Sun Solaris, Cisco Catalyst 3560, Cisco 3800 Series routers. EMC Systemtrix SAN 7 terabytes
• Assisted with physical hardware move and setup, added memory to servers, installed Qlogic cards for use with SAN. Racked IBM servers.
• Deployed and configured Windows 2003 R2 SP2 32bit and 64bit Operating systems as needed and setup multiple domain lab environments for a group of 10 QA analysts.
• Promote member servers to domain controllers and install Active Directory. Also demote domain controllers as needed and join member servers to the domains as needed for testing applications.
• Manage, create and import accounts into Active Directory for testing using CSVDFE tool.
• Provide daily support of the Active Directory test domains with a lab environment by adding accounts, importing accounts, backups, installing certificates. Locating LDAP attributes as needed for developers by using the LDP.exe or ADSIedit.
• Deployed and configured Windows 2008 Enterprise server with IE 7 as an FTP server for testing and development.
• Installed and configured Exchange 2003 and Exchange 2007 stand-alone versions in support of QA Analyst who are responsible for testing and certifying all types of hand held devices cell phones, PDA, blackberry, Smartphone and the OS running on the devices that are branded by AT T for the consumer market. The QA testing involved simulations of real enterprise organizations and verifying the functionality of the software running on cell phone devices and PDAs that are branded by AT T.
• Install and setup Blackberry and Good servers for each messenging domain for testing.
• Documented server builds and lab environment builds.
• Coordinate and provide support to vendors such as Lucent, Cisco, EMC and IBM representatives during the data center move to receive hardware and other equipment.
• Design messenging labs for testing and certifying hand held devices and software for use in enterprise topologies utilizing mobile messenging applications like Blackberry and Good Messenging Server.

Confidential

Enterprise Messenging Engineer Contract opportunity

• Provide support for Microsoft Exchange 2003, Active Directory, and Windows 2003 environment with 35,000 users, one Exchange site with 33 mail servers.
• Provided support to other appliances and applications that access Exchange such as IronMail 6.5 and Blackberry Server 4.
• Migrated Microsoft Live Communications Server 2003 from Windows 2003 hardware to ESX VMWare 3.5 platform.
• Perform Exchange mailbox restores using NTbackup to recover the storage groups to the mail server, use the ExMerge tool to restore individual mailbox data.

Confidential

System Administrator Contract Onsite in Largo, Maryland

• Lead installation, configuration and managed Windows 2003 and Active Directory server environments.
• Provide support to developers with applications that import objects into Active Directory, such as gathering LDAP attributes for Oracle database
• Provide support for MS Exchange 2003
• Researched and deployed new solutions such as MS Exchange 2007 to large development environments to test functionality and feasibility in production.
• Managed Windows 2003. Active Directory and Exchange 2003 and Exchange 2007.
• Development and production environments consisted of Dell PowerEdge servers 1950 and 6850.
• Provided support for Windows 2003 PKI Infrastructure running on MS Virtual Server 2005. Assisted developers with certificate issuance for code and applying SSL certificates for use with network appliances, websites and code.
• Provide hardware support build servers, make service-calls to vendors to replace or repair hardware.
• Performed Active Directory restoration using NTDSutil.exe during crisis by seizing or moving the primary FSMO roles to another domain controller within same domain, then ran the disaster recovery switch to recover the Active directory server successfully.
• Setup and configure applications servers on VMWare ESX platform, managed VM's using the VMWare infrastructure management tool.
• Document procedures in knowledgebase.

Confidential

Network Engineer, Quality Assurance Mail Administrator, Systems Integration Group.

• Lead systems engineer and configuration and maintenance of all internal mail servers in test lab environment for testing new leases of IronMail. Exchange Server 5.5, Exchange 2000, 2003 and 2007 Lotus Notes Domino Server 6.0, 6.5 GroupWise 6.5 implementation and support.
• Manage Windows 2000 and 2003 servers, active directory, group policy objects GPO's, login scripts. Deploy new software via GPO's. Setup/configured Trusted Root Certificate Authorities in Windows 2000, 2003 and Novell 6.5 and Lotus Domino Server for secure communications with clients allowing LDAP over SSL authentication with Active Directory, Novel Directory Services and OpenLDAP servers.
• Document test mail environment for best practices procedures and for reproduction of break-fix issues.
• Develop and document regression tests to ensure all CipherTrust product features work properly and support all messaging protocols: SMTP, POP3, IMAP4, Secure and Non-secure and encoding. To ensure support and integration with various messaging systems such as Exchange, Lotus Notes Domino server, GroupWise and SendMail.
• Server builds and installs using physical as well as virtual ESX/VMWare servers, infrastructure reorganization, supporting email and users, documentation, business continuity planning and execution, patch and update maintenance, and Information Security systems using Active Directory Group Policies.
• Investigate customer reported anomalies with IronMail to mail server configurations.
• Troubleshoot TCP/IP, DHCP, WINS, and DNS problems. Support Remote Access/VPN Client and Outlook 2003, Symantec Enterprise Anti-virus, Wireless Networking and Security, Printers, Print servers, Desktop/Laptop, Win 98, 2000 and XP,
• Define and administer routine server backup and file restoration procedures using Veritas Backup Exec
• Work with QA engineers to follow test plans and setup special configurations of mail connectors and routing for QA testing.
• Document procedures for software installation, disaster recovery, troubleshooting processes
• Test and configure non-standard products with various mail applications and document results.
• Coordinate with Sales Engineers, Support and others to test new versions or existing mail applications with IronMail products.
• Troubleshoot, install, configure and manage various network nodes including Cisco routers/switches, HP Switches, HP printers, Cisco PIX Firewalls, VPN, and Mcafee products as needed.
• Use ethereal and other utilities for troubleshooting mail flow or connectivity issues and for bug verifications.

Confidential

Window Server Administrator

• Provide technical support to IBM's external customers that have service level agreements for Network and Server monitoring services. Current client services include monitoring GroupWise to MS Exchange server 2003 migration and Novell to Windows 2003 migration and implementation of Active Directory and migration from Novell's NDS. Monitor and manage Active Directory Connector for GroupWise to Exchange.
• Served as the Active Directory and Exchange team lead. The team consisted of five members.
• Troubleshoot and resolve migration issue and server support issues as they arise based on Service Level Agreements. Current customer base was enterprise level, international, multi-domain with more than 200 servers and over 8,000 users international.
• Daily support MS Exchange 2003 and Active Directory administration such as account creation restores, modify and create security groups, distribution lists.
• Performed Exchange mailbox restorations using ExMerge and Tivoli Storage Manager for Exchange.
• Setup, administration and support of server hardware, network access, DNS, WINS, Activity Directory administration and support of domain accounts, user accounts, security groups, distribution lists, mailboxes, group policy objects GPO's, remote access, virtual servers, and cluster services in accordance with service level agreement.
• Define and administer routine server backup and file restoration procedures using Veritas Backup Exec
• Perform troubleshooting at all levels of complexity to resolve problems relating to Active Directory, server hardware, operating systems, messaging and related components in accordance to service level agreements. Used complex diagnostic tools. Ability to recommend changes to policies and procedures based on network environment.
• Setup and support of Outlook Web Access and Troubleshoot IIS authentication issues relating to OWA access.
• Install Symantec Enterprise anti-virus protection software.
• Document procedures for software installation, disaster recovery, troubleshooting processes.
• Coordinate third party software deployments and setup test environment to test patches and hotfixes prior to implementation in production environment.
• Manage Network alerts and trouble tickets in Remedy Help Desk version 5.5
• Troubleshoot mail flow issues involving GroupWise connector. Used Telnet to troubleshoot SMTP mail flow and to verify open ports.
• Troubleshoot, install, configure and manage various network nodes including Cisco routers/switches, HP Switches, HP printers, Cisco PIX Firewalls, VPN, Web Farm, Internet, and Mcafee products as needed.

Confidential

Technical Support Engineer

• Active Directory, Exchange Server 2000/2003, Windows 2000/2003 environment, - OU Administrator provided technical support of web servers in DMZ that consisted of 18 to 20 web servers. Installed and maintained IIS 5.0 .Net Framework 1.0 and 1.1. Configured Microsoft Site Minder jobs for promoting web content from development to staging/QA and then later to production. Add server host files to Neoteris Intranet solution. Manage Windows 2000 and 2003 servers, active directory, group policy objects GPO's, login scripts, disaster recovery. Optimize Active Directory to fit company's needs through use of Group Policy Objects GPO's .
• Daily Administration and support web servers running IIS Internet Information Server 5.0 . Review logs for troubleshooting authentication issues and/or promoting content to production.
• Troubleshoot COM Components, dlls, browser issues, connectivity and authentication issues.
• Used Remote Desktop services to connect to servers to troubleshoot, setup web projects, setup and configure websites. Used command-line to start and stop web sites and analyze IIS logs to diagnose authentication issues with IIS 5.0
• Setup Host headers with IP addresses in VitalQIP application used to manage DNS entries
• Manage trouble tickets and document assessments of cases in Clarify CRM 6.0
• Define and administer routine server backup and file restoration procedures using Veritas Backup Exec
• Business Continuity and Disaster Recovery Application Implementation and Management
• Research and configured three-layered virus protection with use of Enterprise Symantec Anti-virus. Install AntiSpam solution which reduced the overhead within Exchange.
• Troubleshoot, install, configure and manage various network nodes including Cisco routers/switches, HP Switches, HP printers, Cisco PIX Firewalls, VPN, Web Farm, Internet, and Mcafee products as needed.

Confidential

Support Engineer, Enterprise Messaging Support, Exchange Client Server Infrastructure Team

• Received in-depth training on administrating and troubleshooting Microsoft Exchange 5.5, 2000 and 2003 messaging systems on site at Microsoft's facility to provide support to Microsoft's Premier large sized enterprise level organizations and Professional customers that are small scaled.
• Provided 3rd level and 4th level support for any clients that utilized Enterprise level MS Exchange Messaging Systems and logically troubleshoot issues with Outlook Web Access for Exchange 5.5, 2000 and 2003 Outlook clients 98, 2000, 2002 and 2003 Outlook Express for Windows Exchange Instant Messenger Outlook Mobile Manager OMA SSL, Certificates, Exchange Active Sync EAS Schedule Free busy Connector Exchange Conferencing Server Mobile Information Server Netmeeting RPC over HTTP Mcafee products, Terminal Server Services for Windows 2000 and 2003 Internet Office 2000, 2002 and 2003 deployment issues as it relates to Outlook client profile deployments.
• 50 of my day was spent troubleshooting MS Exchange Client Server related issues with customer over telephone and from Microsoft's callback website. Other 50 of the day was spent researching solutions, attempting to reproduce problems using Virtual PC or VMWare to provide solutions or work-around solutions to issues. Directed customers towards best practices solutions for administering and managing Microsoft Exchange messaging systems and client issues.
• Managed administration of Microsoft Exchange 5.5, 2000, 2003, Active Directory and Windows OS and network. Implemented desktop/notebook standards and deployed GPO configuration for production compute environment.
• Assist Administrators with issues relating to Active Directory such as account lockout issues, Group policy configuration issues, permissions and authentication issues. Created and managed Group Policy Objects GPOs and security policies.
• Assist Administrators in the use of Active Directory tools such as ADSIedit, ACLdiag.exe, LPD.exe, Replmon.exe, Movetree.exe
• Assisted Microsoft's Premier and Professional customers with OWA 5.5, 2000 and 2003 issues relating to authentication methods and the utilization of SSL for secure logons to OWA. Troubleshoot issues relating to certificates issued locally or issued by third party vendors and IIS troubleshooting.
• Troubleshoot problematic migrations from Exchange 5.5 to any latest version of Exchange and troubleshoot issues with migrating from Lotus Notes Domino Server to MS Exchange.
• Proficient at troubleshooting mail flow issues in Exchange 5.5, 2000 and 2003.
• Proficient at utilizing ExMerge to extract and import e-mail data for migration and data recovery situations.
• Skilled at performing Windows 2000 and 2003 server configuration, administration, Exchange server administration/configuration, network computer end-user troubleshooting, implementation and administration.
• Skilled at troubleshooting SMTP and POP3 mail flow issues in an Exchange messaging environment using Telnet to identify points of failure in an Exchange messaging environment.
• Strong customer service skills, strong team player, self-motivated, ability to teach and explain ideas and concepts to customers and co-workers with varying levels of technical knowledge.
• Provided Advanced level troubleshooting using Exchutil.exe, LDP.exe ADSIedit.exe, ADPlus.exe, Outlook logging features, Netmon and MDBViewer, MCFmapi.exe and IIS Logs for troubleshooting client server connectivity issues.
• Develop, maintain and test a disaster recovery plan. Define and administer routine server backup and file restoration procedures using Veritas Backup Exec
• Business Continuity and Disaster Recovery Application Implementation and Management
• Identify, investigate and respond to potential network intrusions, virus infections Anti-Virus server using Symantec Enterprise Anti-Virus software
• Strong testing, research and troubleshooting skills.
• Document all customer issues in Clarify 6.0 call tracking software.

Confidential

Senior Technician

• Logically Troubleshoot portable and desktop hardware components, software and operating systems such as MS Windows 95/98 Windows ME, Windows NT 4.0 Windows 2000 Pro, Windows XP/XP Pro.
• Utilize tools such as Debug, FDISK, and basic DOS commands, MsConfig, IPConfig, Ping, Safe Mode, ScanDisk, Defrag, System Setup, Flash BIOS, and LED Codes for portables.
• Document and Escalate customer issues to find solutions and fixes to technical issues with all Dell produced portables and desktops.
• Diagnosis and dispatch service technicians with parts to resolve customer issues.
• Troubleshoot, install, configure and manage various network nodes including Cisco routers/switches, HP Switches, HP printers, and Mcafee products as needed.

Confidential

Support Engineer

• Assisted with Phased Migration of users from Exchange 5.5 to Lotus Notes 6.0 running on Domino Servers. Successfully Migrated users in offices located in Virginia, Maryland, North Carolina, Tennessee and Kentucky from Microsoft Exchange to Lotus Notes. Office user numbered from 10 to 50 users at time, successfully migrated 500 users total.
• The migration included a new desktop rollout and the Decommissioning of Exchange 5.5 Servers at some locations. Utilized third party tools and batch files to convert contact and calendar data and to import PST files to NSF files for Lotus Notes.
• Provided end-user training for Lotus Notes 6.0 after migration was complete. Resolution calendaring and contact issues with Lotus Notes client.

Confidential

Senior IS Support Analyst

• Provided day-to-day support/administration in a 24 x 7 environment, Microsoft Exchange Server 5.5 with Windows NT 4.0 and Windows 2000 servers 670 NT 2000 servers with over 60,000 users located in over 270 hospitals and surgery centers across the country. Administered to 48 Exchange Servers in one site. The environment consisted of desktops and laptops using MS Office 97, MS Office 2000 applications running on Windows 2000 Professional and Windows 95 operating systems.
• Provided daily NT/Exchange Server Administration NT/Exchange account modifications Active Directory account administration account creation,, maintained 4,800 distribution lists, 200 resource calendars, custom recipient mailboxes and 21,000 public folders.
• Provided support for all Users accounts migrated to Active Directory and maintained all Non- Active Directory accounts, responsibilities included troubleshooting issues, provided training and support to the Help Desk to facilitate problem resolution in a mixed Active Directory and Windows NT environment. Created and managed Group Policy Objects GPOs and security policies.
• Provided remote site support via telephone to users and technical staff in hospitals, surgery centers and other medical facilities. Reset/unlock account passwords and assisted with Outlook profile setup.
• Resolved name resolution issues and message tracking.
• Documented and followed plans for clean up the current Exchange 5.5 organization in preparation for Active Directory rollout and Exchange 2000 migration.
• Provided support for pilot rollouts of software migrations and hardware upgrades. Involved in installing and testing Exchange 2000 for future planned migration. Documented procedures for the current Exchange 5.5 environment to coexist with Exchange 2000 environment.
• Researched, tested and provided operational documentation including startup/shutdown, backup and recovery procedures.
• Enforcement of naming standards, conventions and operating procedures and email policies.
• Provided Active Directory account administration by use of third party solution Aelita Enterprise Directory Manager.

Provided Tier 2 support to resolve NT to Active Directory account migration and Exchange 5.5 issues. Implementation of Active Directory infrastructure is 40 complete.

Researched and tested third party utilities such SMARTDL, ExMerge, BindView, resolved and escalated issues with Outlook 97, Outlook 2000 Outlook Web Access, Internet Mail Service, SMTP, X.400, and DNS.

• Define and administer routine server backup and file restoration procedures using Veritas Backup Exec
• Monitored Exchange Server queues and escalated issues to Tier 3 support.
• Used Import/Exports of the Exchange Directory to update objects in the Exchange private information store as well updating Active Directory objects as part of account administration.
• Setup monitoring and auditing tools in performance monitor to alert me and managers of issues with the servers via email.
• Exported Exchange 5.5 directory to update HR databases and other account management databases in Access 97
• Used and updated Web based tool interface to provide user account tracking and create update close tickets
• Business Continuity and Disaster Recovery Application Implementation and Management
• Prepared weekly progress reports for work preformed.

Confidential

Software Applications Analyst

• Provided day-to-day support in a 24 x 7, international, multi-site, Microsoft Exchange environment to over 1,500 users. Administered to four Exchange Server Sites and 22 Exchange Servers. The server environment also consisted of Windows NT 4.0 and Windows 2000 Advanced Servers.
• Provided second level technical support to end-users in a mixed Microsoft Windows environment. The environment consisted of desktop and laptops using MS Office 97, MS Office 2000 applications running on Windows 2000 Professional, Windows 95, and Windows NT operating systems.
• Provided daily NT/Exchange Server Administration Setup and maintained NT/Exchange accounts, created and maintain distribution lists, resource calendars, custom mailboxes, public folders, scripts and forms in the organization. 50 of my day was spent on Exchange Server 5.5 administration. 20 Client side support and another 15 research and documentation. 15 attending team meetings, weekly reports.
• Setup, managed and granted access to shared resources across the network.
• Researched, tested and implemented third party utilities to improve the Exchange email environment.
• Prepared and maintained documentation on server configurations and routing mail flow.
• Used NetIQ for Exchange to migrate mailboxes from server to another server. Used NetIQ AppAnalyzer for Exchange for reporting, email traffic monitoring, public folder clean-up and other reporting tools.
• Migrated small office of 35 users from Lotus Notes to Exchange 5.5 by using the phased approach, created accounts in Windows NT and Exchange 5.5, ran batch file extract emails and calendar data from Notes, import files into PST files in Outlook.
• Resolved Lotus Notes R4 to Exchange 5.5 Non-delivery issues Outlook verses cc:Mail client issues involved in the implementation of Dirsync connector for Exchange to synchronize Lotus Notes address book with the Exchange Global Address book.
• Built a test network to mock the production environment to trouble information store issues, test service packs for implementation in the production environment. 50 of my back office support and testing
• Used the test network to validate Exchange backups. Used Veritas Backup Exec software for Exchange.
• Performed offline Exchange Server restorations in the test environment for restoring lost emails and repaired database corruption, published forms and third party utilities for the production environment.
• Project Manager and Technical Lead for the successful deployment of Office/Outlook 2000 to over 1,500 users company-wide. Utilized MS Project to facilitate and manage the deployment of Office 2000. Tracked length of project and managed resources such techs, hardware and rollout schedules through MS Project.
• Developed Outlook 2000 training documentation for end-users, Help Desk staff and Tier II support techs.
• Provided support for virus detection and prevention. Used Trend Micro ScanMail for Exchange Server.
• Developed project plans in MS Project to implement third party tools to improve the Exchange organization.
• Provided support and developed training documentation for PDA's Palm Pilot used with Outlook 2000
• Website development using FrontPage 2000 and Access 2000.
• Business Continuity and Disaster Recovery Application Implementation and Management
• Implemented a standalone Exchange Server and domain for use in end-user Exchange Client training.
• Resolved hardware, software and connectivity issues as it relates to Exchange for end-users.

Confidential

Information Services - Promoted to Software Applications Analyst

• Setup and maintain NT/Exchange accounts and Lotus Notes R 4.6 running on Windows NT 4.0 servers created maintained Certifier ID's for users of Lotus Notes.
• Exchange Server 5.5 installation and administration with 22 Exchange Servers and 4 Exchange Sites.
• NT/Exchange Server maintenance troubleshoot and monitor Exchange Server services.
• Assist in the development of Exchange server upgrades plans such the removal of the SNAD connectors.
• Provided second level support for Exchange Client 5.0, Outlook 98 and MS Office 95/97 products.
• Provided second level support for integrated third party faxing product Fax Sr. used on Exchange Server.
• Provided training to new and less experienced team members.
• Assisted in the development of deployment and training plans Outlook 98 for corporate use.
• Installed all email client software for United States and Canada: Exchange Client 5.0, Outlook 98, and Outlook 2000.
• Performed manual offline NT backup tape restorations of the Exchange Server database in test environment.
• Interacted daily with outside vendors, team members and senior analysts to resolve Exchange client issues in a timely manner for end-users. Kept current on developments with the Exchange client in order to provide quality customer service to corporate users and to better assist co-workers.

Confidential

Caterpillar Financial Services Corporation - Information Services - Help Desk Analyst

• Provided end-user support- with all Microsoft Office desktop software.
• Provided end-user support with Exchange Client 5.0 and Schedule .
• Reset user ID's and printers for local applications in a Windows NT 4.0 and UNIX environment.
• Troubleshooting malfunctioning desktop PC's, laptops and other peripherals.
• Resolved less complicated issues quickly with customers while on the telephone and escalated more complex issues to Tier 2 or 3 level as appropriate and according to support escalation standards
• Maintain/support Windows NT network accounts, Exchange Accounts and other internal network accounts.
• Monitored and reset imaging servers maintained imaging accounts.
• Communicated System level issues to System Analysts and PC Technicians when problems arose.
• Logged end -user and system problem calls in Lotus Notes call tracking systems and assigned priority levels to the appropriate groups for resolution.

REFERENCES ARE AVAILABLE UPON REQUEST