OBJECTIVE:

• Looking for an opportunity where I can benefit my employer with my over 10 years of expertise in strategic IT Consultancy managing, analyzing large networks, defining processes, implementing infrastructure migration and providing support to make the network environment more efficient, reliable and stable with current resources.

SUMMARY:

• Professional in IT Budget allocation, network design, development, testing, implementation, and support to ensure 100% output from available network resources
• Implemented 200+ changes successfully in last two year involving Routing/Switching, firewalls, Load balancers, Network Monitoring and Wireless
• Worked successfully on 50+ projects involving Datacenter remediation and harmonization
• Highly skilled in managing, monitoring, implementation and troubleshooting network
• Specialist in System Backup and Disaster Recovery to ensure 100% recovery of critical data
• Confident in high - pressure start-up environments and providing innovative solutions to encountered problems, while keeping junior staff motivated to deliver projects on schedule(Available 24/7)
• Highly skilled in organizing detailed technical and management reports to help management audit current performance for decision in future enhancement

TECHNICAL SKILLS:

Cisco routers: (800, 1800, 2500, 2600, 2800, 3600, 3700 series routers)

Cisco Switches: 2950, 2960, 3550, 3560, 6500, Nexus

Nortel/Avaya: 8800/8600, 5500, 4000

Wireless: Aruba Clear Pass and Motorola RFS7000, RFS4000, Symbol 5100, AP7010, AP300

Network Management Tools: Cisco Works, PRTG, Riverbed, HP OpenView, NetScout, Bluecat and Entuity

Access Technologies: Ethernet, Fast Ethernet, Token Ring, Gigabit EthernetVLAN, VTP (ISL, 802.1q) Ether-channel (Layer 2 & 3), VPC, OTV, UDLD, CDP, Spanning-tree protocol

WAN Technologies: Frame Relay, PPP, ATM and MPLS VPN

Routing Protocols: RIP, EIGRP, OSPF, BGP, MP-BGP, MPLS, SNMP, RTP Policy Based Routing, VRRP, HSRP and Traffic shaping

Network Security: Cisco PIX, ASA, Checkpoint, Sidewinder, Palo Alto, GRE, IPsec, RADIUS Protocol

VoIP/IPT: VoIP on Cisco Routers, Cisco CM, Avaya CM/AAM, Gateways, Gatekeeper and Dial Plan

Operating Systems: Windows X, Windows Server, Linux

Applications and Tools: Microsoft Office, Symantec PC anywhere and Easy Recovery Professional

Programming and Database Tools: Visual Basic, Oracle and MS Access, JAVA, VB Script

Servers/Misc.: Web-server, IIS, Exchange Server, File Server, Active Directory, DNS, DHCP, TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential

Sr. DataComms IT Analyst (SME)

Responsibilities:

• Providing Level 3/2 technical support to Central, Operations, and Production Services, including troubleshooting data network outages/performance problems/etc. in a timely fashion
• Successfully implemented 200+ changes and worked on 50+ projects with all being in Green status
• Main projects include related to DCI, Cloud Services (Amazon - YouTech and Google), SSL Accelator, PCI, POS and remote sites upgrade (routers, switches and wireless)
• Perform ongoing analysis to ensure WAN and LAN IP network service infrastructure to design and engineering network evolution reflects current and emerging functional requirements
• Support groups to understand user applications requirements which need to be accommodated in communications strategies
• Participate in planning and implementing changes to the network to remain current with the technology, address security, availability, or capacity issues, and to respond to evolving requirements of the business
• Ensure changes are implemented in a controlled manner, following established change control procedures, with proper documentation, and post-implementation testing and monitoring
• Configuration of data communication channels (such as Point-to-Point and VPN connectivity) with partners using Check Point and SideWinder series appliances
• Configured, installed and managed centralized logging server as per PCI standard for log analysis
• Management and support of Cisco / Avaya / Nortel / Radware / F5 / Citrix Netscaler / Checkpoint / SideWinder routers/switches/Load Balancers/Firewalls on Layer 2/Layer3 (802.1q, VPC, OTV, MPLS, MPLS/VPN, OSFP, BGP, VPLS, VRRP)
• Creating VLAN’s, configuring remote access via MPLS and site-to-site VPN
• Administering Corporate NAC 802.1X, Anti-Virus Server, Bluecoat (proxy) server, Algosec, Aruba Wireless Controllers and Clear Pass Policy Manager

Confidential

Sr. Network Analyst

Responsibilities:

• Designed and implemented successfully Riverbed, PRTG & Netscout in 2 data centers to trap network issues and alert to act accordingly to ensure 100% connectivity
• Worked with senior management to propose, agree and deliver IT service to defined Service Level Agreements
• Delivered level 2/3 network supports for over 650 restaurants and 2 data centers to ensure 0% downtime 24/7
• Successfully configured, implemented, and troubleshoot a variety Hardware/Software Products, including: SSL VPN, Firewalls, IPS, Routers, Switches and endpoint security solutions according to PCI standards
• Performed weekly backup of routers, switches and checkpoint to ensure 100% recovery in case of failover
• Successfully completed project to send logs from management devices to central syslog server (COM and LogRhythm) and designed reports to monitor critical logs for quick detection of network issues
• Upgraded Checkpoint firewall from V65 to V75.40 and created redundancy in cluster environment
• Configuration and Implementation of security policies using Check Point/Juniper Firewalls
• VPN/ IPsec configuration using Cisco 2800 and Juniper SRX 3400 series gateways
• RSA servers Configuration for dual factor user’s authentication
• IPS/IDS Radware App firewall / Defense pro for network security
• BlueCat DNS/DHCP server management
• Designed and implemented DMZ stack along with VPN Gateways in 2 data centers for quick failover
• Radius server configuration and management for group policies implementation
• RF Network design/troubleshooting using Spectrum Analyzer, Live View and Forensic Analysis
• Managed Wireless/Wired Network security using Motorola Air Defense servers
• Successfully upgraded license, firmware and diagnostic software on core, distribution and access layer switches in 2 data center
• Tested upgrading Avaya management software UCM (COM and VPFM) from 2.3 to 3.0.2 for enhanced reporting and monitoring
• Designed and implemented various network technologies in lab environment, involving STP, PVST, MST, VTP, VLAN, Inter VLAN Routing, Frame Relay, ISDN, EIGRP, OSPF, BGP, MPLS, VPN, and Cisco Call Manager
• Setup physical and logical typologies in lab scenarios, pre-configure Cisco/Nortel/Avaya equipment according to the prerequisites of the labs, installed various IOS versions on the equipment before moving to production
• Configured and troubleshot routing protocols such as OSPF, BGP and MPLS on Nortel/Avaya/Cisco/CheckPoint/Radware Alteon switches and Routers

Confidential

IP Network Specialist

Responsibilities:

• Delivered network support for over 1600 Loblaw stores, 32 distribution centers and 4 data centers
• Managed and maintained remote sites through Cisco 800, 1700, 2600, 2800 routers and 2950, 2960, 3500, 4000, 6500, Nexus switches to ensure 100% connectivity to other connected automation LAN and the central site involving STP, VPC, OTV, Inter VLAN Routing, Frame Relay, EIGRP, OSPF, BGP, MPLS and VPN
• Managed Motorola Symbol 5100 controller and AP300 to ensure 100% wireless connectivity to users on site
• Monitored device and link analysis using NetScout, HP Open View, Entity and Cisco Works to enhance network performance
• Participated Cisco for Nexus 7000 series to support upcoming issues on new platform

Confidential

IT Support Specialist

Responsibilities:

• Supported remote access user issues with RDS (Remote dialup System), VPN, Telnet RSA, SMS, intranet/Internet, Outlook Web Access
• Troubleshoot PC hardware, Operating System, LAN/WAN issues and provided prompt resolution and ensured critical applications and network connectivity are available to users during busy business hours
• Resolved customers’ requests at first point of contact as described in the Service Level Agreement (SLA) and hands on experience delivering and meeting standard SLA requirements
• Monitored, manage and troubleshoot with tools like Tivoli, SNMP Management, HP Open view and Net View
• Performed system management functions and operations of servers (Windows, UNIX/LINUX), LAN/WAN, VLAN, VPN, Frame Relay, Firewalls, Cisco Routers & Switches
• NAT and Policy implementation on CISCO Data Networks
• Network Blue Print design/Analysis to meet Client’s requirements
• Provided network support and troubleshoot, recording and tracking all customer calls, requests and incidents, following-up on customer concerns and resolved a wide variety of network issues

Confidential

Network Support Specialist

Responsibilities:

• Deployed VPN, GETVPN and VOIP in an Enterprise Network using OSPF, EIGRP, CUCM and CISCO IP Phones
• Designed and implemented various network technologies in lab environment, involving STP, PVST, MST, VTP, VLAN, Inter VLAN Routing, Frame Relay, ISDN, EIGRP, OSPF, BGP, MPLS, VPN, and Cisco Call Manager
• Setup physical and logical topologies for different lab scenarios, pre-configure Cisco equipment according to the prerequisites of the labs, installed various IOS versions on the equipment
• Configured and troubleshot routing protocols such as RIP, EIGRP, OSPF, OSPF, BGP and MPLS on Cisco routers
• Implemented and configured network security through PIX Firewall with multiple zones with different security levels and VPNs among different sites
• Configured network security at the host machine level by requesting a digital for a web server from the CA server and installed the on the web server also setup user authentication and access control for the users

Confidential

Network Administrator

Responsibilities:

• Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications
• Managed IT department include staff appraisals, disciplining, pay reviews and career development
• Responsible for IT hardware, software, maintenance procurement, backup and disaster recovery plan
• Installed, configured and maintained Cisco switches and Routers to provide robust network solutions
• Installed and managed Windows 2003 Server for 100% network connectivity to internal and external users
• Tested and resolved issues related to L2/L3 switches, computers, notebooks and monitoring tools to ensure internal and external connectivity to corporate users
• Developed applications in Visual Basic 6.0 and Access that increased 90% reporting with less manpower and 100% accuracy of reporting
• Generated analytical graphical reports helping top management in making timely decisions
• Provided to users after successfully implementing new modules to get maximum output in short time