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Maintenance Service And Support Center Engineer Resume

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Norcross, GA

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SUMMARY

  • I am a highly skilled and versatile professional with extensive experience with Confidential Telecommunications systems.
  • I bring a team player attitude and possess the ability to work well with all levels of an organization.
  • I earned an Honorable Discharge from the Confidential .

Areas of Expertise

  • Extensive knowledge of S88xx and S87xx servers, Gxxx gateways and G3 PBX’s.
  • I have worked extensively with Intuity MAP and Modular Messaging voicemail systems.
  • I have Designed and examined vectors.
  • I have investigated and resolved VoIP problems

PROFESSIONAL EXPERIENCE

Confidential, Norcross, GA

Maintenance Service and Support Center Engineer

Responsibilities:

  • Resolve customer Confidential equipment outages and alarms that are generated via trouble tickets.
  • Ensure customer satisfaction through detailed analyses of customer systems.
  • Perform firmware upgrades and troubleshoot voice network, c - lan, med-pro and IPSI issues.

Confidential, Atlanta, GA

Sr. Telecom Engineer

Responsibilities:

  • Responsibilities are to manage the corporate infrastructure voice systems: S8700, VoIP network and G350 Media Gateways.
  • Research, recommend and implement new technology. Developed voice projects and work them to completion.
  • Ensure the stable, reliable operation of the telecommunications infrastructure, including all associated software, hardware and network connections.

Confidential, Alpharetta, GA

Senior Voice Project Manager

Responsibilities:

  • Responsible for the hands on project management of new and existing system installations and upgrades for Confidential G3r PBXs and associated adjuncts (i.e. Voice Mail and CMS) for Confidential national accounts.
  • Validating system design specifications vs. Confidential requirements (perceived and actual) and ensuring that Confidential business needs for voice communications are met.
  • Verifying that assigned projects are completed by the Confidential and vendor committed dates.
  • Coordinating personnel moves adds and changes, making vector changes for the various call centers and pulling CMS reports.
  • Ordering new local and long distance services, working with vendors to resolve voice network outages and maintaining the Microcall call accounting system.
  • Develop project cost estimates and track expenditures.
  • Use Confidential & Confidential Business Direct software to analyze call traffic and trunk group usage.
  • Use Confidential & Confidential Route-It software to change trunk terms and change percent allocation.

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