System analyst Resume Senior System Analyst Delaware - Hire IT People

SUMMARY:

More than 15 years of experience as a Business System Analyst in retail and e - Commerce by implementing CRM, ERP (finance, logistics) systems and mobile applications.
Project Management experience includes client management, customer interaction, scope identification, project planning, change control, and resolving issues and conflicts with Clients.
Strong experience in writing project documentation like manuals, Business Requirement Documents, Software Requirements Specifications within Use Cases and User Stories.
Powerful MS Visio skills developed by creating UML and EPC diagrams.
Solid experience of preparing Mock-ups of future systems and mobile applications in Axure RP and Pencil.
Provides Quality Assurance by preparing Test Plans, Test cases and performing UAT and exploratory testing.
Extensive experience in Software Development Life Cycle (SDLC), including, Agile and Waterfall.
ITIL experience (IT Service Catalog, Quality of Service) proved by of ITIL Foundation v3.
In-depth knowledge of technologies including SQL, XML, Java and web application concepts

TECHNICAL SKILLS:

Methodologies: SDLC, JAD session, ITIL (ITSM), Waterfall, Agile, Babok, PMBoK, UML, Kanban, EPC, BPMN

Tools: MS Visio, Jira, MS Project, Axure RP, Soap UI, ARIS Express, Redmine, Pencil

Databases: MS SQL, MySQL, MS Access

Languages: SQL, XML, HTML, Java, Turbo Pascals: ITIL v.3, IT project management

Operating Systems: Windows, Unix

Systems: Lawson e-Sales, SAP R/3

PROFESSIONAL EXPERIENCE:

Senior System Analyst

Confidential, Delaware

Responsibilities:

Elicited the vision of project and researched consumer’s needs
Described functional (User Stories) and non-functional requirements
Created Use Case, Activity, Data Flow and BPMN diagrams
Designed the mock-ups by Axure RP of future system in order to show the vision and approve with business owner
Interacted with development team in order to clarify issues during implementation process
Developed user manuals and help tools
Standardized interdepartmental practices by creating and disseminating a company Style Guide
Conducted Quality Assurance (User Acceptance Testing, Exploratory Testing)

Environment: Agile, SDLC, SQL, UML, BPMN, JAD session, MS Visio, Redmine, Axure RP

Lead System Analyst

Confidential

Responsibilities:

Interviewed stakeholders and users in order to define a vision and a scope of project
Designed Software Requirements Specification (with functional and nonfunctional requirements)
Wrote Web Services Specifications with XML protocol for developers
Performed gap analysis
Created test plan, test cases, bug reports
Conducted testing including regress testing, UAT, web services testing (Soap UI)
Managed Department of System Analysis and Testing: 4 testers; 2 system analysts
Performed a presentation during presales for clients
Provided IT Service Catalog management
Interviewed and submitted qualified candidates to job openings.

Environment: Agile, SDLC, Kanban, JAD session, ARIS Express, MS Visio, UML, EPC, MS Project, Soap UI, SQL, XML

Consultant

Confidential

Responsibilities:

Interviewed stakeholders, elicited vision and scope of project
Wrote Software Requirements Specification with functional and nonfunctional requirements
Conducted Project Management (Estimated man-hours for project implementation, Planned and controlled project deadlines)
Tested implemented features (UAT)
Designed project documentation (database design, user manuals)

Environment: Waterfall, SDLC, SQL, Pencil (prototyping), MS Visio

Confidential

System Analyst/Project Manager

Responsibilities:

Enterprise Content Management System (ECM - workflow of procurement documentation, orders, regulations)
Enterprise Portal based on MS SharePoint
Laboratory Information Management System (LIMS) "Chemist-analyst"
Tenders management system
Expenses Authorization and Financial System (ERP)
IT Service Catalog management
Prepared, concluded contracts with IT suppliers
Interviewed stakeholders in order to gather business requirements
Defined vision, scope and milestones of projects
Created the Software Requirements Specification
Planned, approved and controlled project implementation deadlines
Supervised Quality of Service and deadlines
Planned and executed IT Finance (IT infrastructure, IT services, software implementation projects)
Received s: ITIL v.3, IT project management

Environment: Waterfall, SDLC, ITIL (ITSM), MS Project, MS Visio, SQL, HTML

Confidential

System analyst

Responsibilities:

Environment: Waterfall, SDLC, MS Project, MS SQL Server, SQL