Director, Cloud Operations Resume Redwood City, CA - Hire IT People

SUMMARY:

Accomplished, performance - driven SaaS Technical Operations professional with impressive track record of successfully delivering emerging, innovative technology solutions. Specific expertise in Cloud Operations (AWS), service availability, proactively managing project scope, risk, budget, schedule and quality. Able to combine sound business practices with dynamic approach to meeting client requirements; proficient at balancing high tech with high touch. Effective, accountable leader; resourceful in identifying, coordinating and managing cross-cultural, multi-functional teams. Skilled in proposal development, contract negotiations and vendor relations; experienced liaison; expert level knowledge in compliance standards including Sarbanes-Oxley (SOX) and SAS 70.
SaaS and Cloud Operations
Service Availability
Amazon Web Services
Global Team Management
Business Requirements
Security and Compliance
Advanced Networking
Audit Policy Enforcement
Operating Systems

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Director, Cloud Operations

Responsibilities:

Built a world class cloud operations from day 1: Supported 0 to 400 customers in 18 months.
Built a global team and provided 24 X 7 technical support. Team members are located in US, UK and Asia.
Developed standard operations procedure, backup and monitoring solutions.
Defined, measured and reported SLA.
Worked closely with high touch customers such as Houses of Parliament (UK), Netherland post office, NY Times, Genon, and Staples.
Automated various manual processes such as provision and decommission process.
Developed Disaster recovery procedure (DRP) and conducted various simulation tests to validate DRP.
Hardened Linux servers, performed monthly audit and scanned production environment for vulnerabilities.
Actively participated in Confidential acquisition of Confidential, both pre and post-acquisition.

Confidential, San Jose, CA

Saas Operations Manager

Responsibilities:

Identified global vendors and suppliers; conducted complex contract negotiations with same;
Presented Product Requirements Document (PRD) proposing improvements to SaaS Operations center; converted improvements into projects and oversaw project implementation;
Introduced ITIL methodology for significant performance improvements and compliance;
Personally acted as Technical Account Manager for multimillion dollar accounts including Confidential, Boeing and Confidential .

Senior Security Compliance Engineer

Confidential

Responsibilities:

Teamed with internal and external auditors on Sarbanes-Oxley (SOX) and SAS 70 audits;
Reviewed codes, applications and designs for security vulnerabilities;
Oversaw hardening of Linux and Solaris servers for prevention of security failure; also guided change management application rollout.

Technical Lead

Confidential

Responsibilities:

Primary contact for system outage prevention and resolution. Coordinated Confidential application design and architectural reviews. Supervised and supported up to ten additional team members. Designed and executed technical directives to immediate team as well as cross-functional teams.

Confidential, Santa Clara, CA

Responsibilities:

WebMD, which merged with Healtheon in 1999, transformed the Internet into a health care platform by providing the most current online medical news, features, material and programs to the public at large.

Operations Lead

Confidential

Responsibilities:

Performed technical lead duties for complex operations support issues. Coordinated and directed the day-to-day system administration activities for more than 50 web servers and 100 Sun servers. Maintained file system; monitored and maintained processes; oversaw and ensured user management. Installed and maintained application on Solaris and Informix servers.resolved critical system issues both hands-on and through team member designations; applied advanced break/fix and troubleshooting skills;
Analyzed and reviewed department challenges, providing fact and data-based recommendations and solutions.