SUMMARY

• I am an accomplished, results-driven technology specialist with demonstrated success in the administration and implementation of technology systems and network services.
• Over 10 years of networking experience encompassing network and hardware/application support.
• Extensive experience in systems analysis, systems migration, and technical support.
• Security administration utilizing various tools/methods.
• Professional Experience Columbia, South Carolina Student Loan Corporation

Network Administrator

• As a Network Administrator with network focus I manage the datacenter and corporate network environment. I am responsible for the design, installation, analysis, troubleshooting and maintenance of the network. I lead implementation and maintenance of network standards and documentation within our environment as well as break/fix. Manage MS 2008 r2 virtual environment with over 90 servers and an RSA presence. Support IPCC, PCI and FISMA compliance and STIG/DOD workstation/server and switch/router standards.
• Implementing FCOE, Nexus 5k, CISCO UCS, QOS
• ASA firewall cluster management
• Data Captures, analysis and troubleshooting tools
• supporting and/or implementing QOS
• installation, configuration, and troubleshooting Cisco switch, Router, and Firewall

Confidential

Security Systems Administrator

• As a Security System Administrator Associate I serve as a technical security advisor on Agfirst projects and implementations. I develop, evaluate and manage systems security across the enterprise. Areas of concentration include account management, password auditing, network and web application based vulnerability scanning/management, virus management and intrusion detection. I monitor, identify, investigate and resolve issues related to security breaches, unauthorized access, or potential security risk.
• Responsible for AgFirst Systems Security functions and IT Services. Provide support for systems scanning and vulnerability reporting and management
• Serve as an active member of the ASIRT AgFirst Incident Response Team team and maintain SOX compliance.
• Provide backup support on assigned technical systems such as Websense, DLP and Symantec Ednpoint Protection and patching with WSUS, Altiris, Shavlik and Languard.
• Assists in the development and implementation of security policies and procedures.
• Remediation of Server/Workstation and networked devices utilizing various windows tools and CISCO management software.

Confidential

Network Engineer

• As a network manager of Columbia Neurology Association I administer and maintain servers such as Blackberry, MS Exchange, MS DNS, MS DHCP, MS SQL servers. I utilized VERITAS to run backups of the servers which are running in MS server 2003 environments. Configure and manage two SonicWalls, two Cisco routers, 3 Dell switches and 3 Cisco switches. I administer several sites through VPN and have 2 WAN point-to-point connections. I work closely with surrounding Columbia hospitals and medical facilities.
• Maintenance of existing Anti-Spam and anti-virus systems and the settings of new policies.
• Basic operational support for internal employee computer systems mostly Windows2000/XP/2003
• Firewall administration and overall internal network security.
• Configuration and set-up of all new server systems required either internally for the company's activities or for external clients.
• Maintain user through Active Directory management

Confidential

As a Doc-e-Fill technician I was responsible of creating XHTML forms and turning those forms into smart forms using JavaScript. I dealt with Board Of Education, Universities, Technical College's and some business clients. Working under project deadlines for each client I used proprietary software and MSSQL database to support client's products.

Confidential

NOC Network Analyst

• As a NOC Network Analyst, in a proactive sense I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. I monitor the network for issues receive escalated issues from various groups and help coordinate change management events. I interface with a variety of departments to remedy and find a root cause. Troubleshooting communications of IP, Voice/IP, Video and other essential services and equipment throughout the region. I have also saved the company over 200,000 dollars.
• Managed and assisted in multiple projects in the NOC.
• Training material and Presentations, and technical writing SOP's .
• Coordinate Cell Tower Backhaul efforts and monitor SONET/DWDM networks.
• Assist in Regional change management in staging/production equipment.
• Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, ATG and other entities.

Confidential

IT Project Manager

• As an IT Project Manager I developed the projects visions for the company website. Managing software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Training material and Presentations.
• Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements.
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Web Designer/Engineer

• Web Designer responsibilities include creating layouts, visual appearance and maintenance of a website. Web Designers must obtain working knowledge of graphic design packages for example Fireworks, Photoshop, and other graphic designing software in order to produce basic layout and manipulate images. Operational functions include content management systems and support of remote Web Authors. Web Engineer duties include building, maintaining databases, information stores, and transferring information between multiple domains. Web address Ariousonline.com
• Responsible for design, site structure information architecture , and daily maintenance of a global website.
• Training material and Presentations
• XHTML CSS coding, image editing, and some Flash. Basic use of ASP, JavaScript, and some VB script
• Daily maintenance of the employee portal site and providing feedback and recommendations to management.
• Planning, design and implementation of complete web sites.

Confidential

NOC Surveillance Specialist

• As a NOC Surveillance Specialist, I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. Interface with a variety of departments including the division's tier 3 groups, the ATG GNOC, Network Performance, Broadband Network, Field Service, Head-end, Commercial HSD and Dispatch. I Provide feedback and recommendations to management on training needs as appropriate.
• Handle multiple priorities in a fast-paced environment.
• Make critical decisions regarding outages and departmental policies.
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
• Produced post-mortem reports due to high severity issues.
• Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, and other entities.

Confidential

Product Specialist

As a Product Specialist I provide technical phone support for the High Speed Data Broadband Service, including diagnosis and resolution of software/hardware such as wireless, cable modems, USB, Ethernet connection issues as well as digital phone VOIP problems. I partnered with customers and Verizon business Spoc to resolve issues regarding TCP/IP, connectivity, DNS, DHCP, and Wireless Communication. I used various diagnostic tools to troubleshoot network related issues. Maintained ownership, accountability, and addressed customer concerns in a timely manner. Evaluated systems troubleshoot issues and recommend improvements.

Confidential

Lead Computer technician

• Installed various operating systems MS Windows, Macintosh, and Linux and computer applications. Worked with / repair computer hardware, set up computer peripherals Printers, scanners, etc. provided customer service and support to clients. Worked under various deadlines to provide quality work, Partnered with various companies i.e. Indus.
• Supervised IT repair staff.
• Worked effectively with teams.
• Up-kept work productivity.

Technical Expertise

• Project/Mgnt Project Leadership, Process Improvement, Client Relations, Planning and Development
• Systems Windows XP, 200x, Vista, 7 , Macintosh, Linux, VMWare, Access Database, SQL Server, AS400, MYSQL, MS Exchange, DNS, DHCP, Active Directory, IIS
• Hardware Routers, Switches, UBR, BSR, Hubs, UPS, Media Converters, Cable, Printers, PC's, Peripherals, Ciena, Fujitsu and Nortel SONET nodes
• Website Development
• Macromedia Dreamweaver, Joomla, Drupal, PHP-Nuke, PHP Fusion, HTML, MS Power point, Paint Shop Pro, CSS/HTML/XHTML editing, Visual Basic entry level , Apache, SEO, JavaScript Entry Level ,XML,XSL
• Monitoring/Diagnosis Tools
• Net-Cool/Omnibus, Network Service Manager NSM , Cable Ware, Cable Edge, Docsis Tools, CROC, CISCO Direct Access, Net Beacon, Agilent, MRTG, ECS Tool, IGlass, Putty, Net Optimize, Big Brother, Ping/Telnet/Trace DOS commands , Everstream-S4 Oi, Scientific Atlanta-Prisma View
• Project Management Tools
• MS Visio, MS Office 200x, MS Project 200x
• Software AVG Antivirus , Norton Antivirus, Ghost, Etc , Action Request Remedy , DPOM, ICOMS, CSG, View Point, Bentley View, QualysGuard, L0phtcrack, Symantec EP, Websense, SalesForce
• Networking LAN, WAN, Ethernet, DNS, DHCP, TCP/IP, SNMP, Telnet, RSTP/STP, VTP, VLAN
• Radio Freq, VOIP, VOD, Broadband, Docsis 1.1/1.0, OSPF, RIPv2, Ether-Channel,SIP EIGRP, ACS, RADIUS, TACACS , ACL's, SNMP, OSPF, MPLS