SUMMARY:

• Over 10 years of IT technical support: 4 years as a Networking Technician, 2 years as a Field Technician and 7 years in Desktop Support on the client end. Specializing in:
• Operating Systems Protocols/Networking Hardware/Software
• Server Maintenance Planning/Implementation Antivirus/Internet Security
• Database Administration Enterprise Applications RAID Technology
• Train and Assist Staff Troubleshooting/Problem resolution Quality Customer Service

COMPUTER SKILLS

• Operating Systems: Windows Vista, Windows 7, Windows 2003, Windows XP, Linux Red Hat , Novell Netware 4.1
• Enterprise Wide-Applications: Microsoft Exchange, Microsoft Proxy Server, Microsoft Office 97, 2003, 2007 , Microsoft Outlook 2003, 2007, Video Conferencing, Visio Flowcharts
• Networking/Security/Diagnostic/Monitoring//Utility Programs: Norton/MacAfee, Antivirus, DHCP, Knowledge of Security, RADAR, HP Laser/Inkjet Printers, SCSI, WAN, CAT 3, 5 Ethernet Fiber Optical Media, Cisco Routers, Cloud Computing, Network Switches, Network Analyzer, Protocol Analyzer, RAID, SAN, Service Packs, WebEx Remote Support, VMware, VoIP
• Enterprise Databases: Oracle, SQL

PROFESSIONAL EXPERIENCE

Confidential

Networking Technician

Field Technician

• Received criminal background check and drug test
• Provide support on terminal stations firmware and hardware components
• Over 80,000 Microsoft Windows and UNIX server installations with over 20,000
• Customer service technical support for staff members
• network devices e.g. monitors, printers, scanners, barcode readers in critical and high
• Security data implementations. Including SAN Storage/backups, monitoring, Operating System Re-imaging and Server/Router Maintenance and Upgrades

Confidential

school project

• Designed, installed, configured, troubleshot and maintained complex LAN Infrastructure for 25-30 users
• Installed peer to peer Windows 08 server to Windows 7 client. Implemented security features including tunneling and Active Directories outlook
• Configured Cisco router and switches to provide system wide connectivity
• Installed and configured Unity Manager to enable VOIP calls on the existing network system. Also implemented SQL database system and SAN

Confidential

Software Exhibitor Volunteer

• Gathered information to assist finalists to best prepare for Intel ISEF. Focus areas included develop and deliver technology based presentation, provide demos of new software applications, complete forms and written abstracts, judge process, interviews, rules of conduct and account for cultural differences.
• Taught simulated application programming and virtual networks to 100 conference attendees

Confidential

Computer Services Support Technician

• Responsible for computer repairs, installations, system recovery, and baseline analysis
• Performed routine maintenance on computers as needed for support issues or as scheduled maintenance outlook 2007 Active Directories
• Performed OS and software updates and hardware upgrades
• Trained employees on technical support standards
• Handled multiple projects simultaneously independently and in teams

Confidential

Computer Technician internship

• Received government security clearance
• Created and maintained user profile analysis, virtual machines
• Tracked assets servers, workstations, desktops, and storage backup Active Directories
• Resolved technical issues with internal user's PC's, servers or peripheral devices
• Maintained databases, provided technical support and specifications of technology assets
• Maintained system reliability
• Trained employees

Confidential

Computer Lab Technician internship

Responsible

• Site surveyed the campus with access points tested zones for signal strength and recorded data
• Assisted in relocation of college computer lab baseline analysis Active Directories
• Repaired WebEx and upgraded computer systems in large classrooms
• Repaired faculty laptops and virtual machines, outlook 2003
• Negotiated internship contracts

Confidential

System Administrator

• Monitored electronic components and observed the network systems
• Utilized Microsoft Windows 2000/XP to support communications equipment and devices
• Configured hardware devices, tested new software, and designed the structure of the network.
• Received security clearance to access facilities and field sites

Confidential

Network Engineer

• Terminated Static IP addresses Performed circuit testing
• Installed Business Residence DSLs LAN Routers
• Designed and built land environment systems for various sites, such as Intel Nortel
• Monitored security software and systems
• Established corporate site connectivity Residence/Business

Confidential

Network Engineer

• Installed protocols and loaded software images
• Performed CLI Router configurations and SAN
• Responsible for ensuring the network satisfied customer wants and needs.
• Maintained network equipment, servers and LANs

Confidential

Computer Technician

• Supported over 3000 workstations and desktop computers, data backups baseline analysis
• Provided support for Microsoft Outlook e-mail and html databases
• Performed OS, Network Interface Cards, and hard drive upgrades
• Tested Ethernet cable connectivity