PROFESSIONAL EXPERIENCE

As an astute generalist, I have acquired a plethora of administrative, customer service, management, leadership and technology based skills which have enabled me to soar as a human resources coordinator and lead executive liaison. I am a strong finisher, multi-tasked oriented team player who is praised by peers and superiors alike for raising customer satisfaction and efficiently lowering system and procedural errors. As an organized administrative professional, I have led as a project manager and succeeded by simply getting the job done.

PROFESSIONAL ACCOMPLISHMENTS

Confidential

Systems Specialist

• Maintain with 100 accuracy and confidentiality the filing of payroll and employee records.
• Audit and process a bi-weekly payroll for 300 employees for both hourly and salaried.
• Delegate assignments to appropriate staff for processing and completion
• Responsible for delegating and performing all activities necessary to process payroll, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, documenting and updating procedures, and preparing special reports for management.
• Complete appropriate changes to employee's direct deposits and tax changes by weekly deadline to ensure smooth and efficient operation.
• Oversee bi-weekly data entries for Production Labor tracking.
• Prepare daily, weekly, and monthly Labor Reports and distribute reports.
• Maintain employee database in Excel for tracking paid time off, disciplinary actions, and personal information.
• Verification of information including, new hire, adjustments and separation paperwork.
• Print out reports from Cypress and distribute to various departments.
• Prepare the calculations for the miscellaneous payments i.e.: vacation, sick leave, personal leave
• Develop forms both in Excel and Word for the different depts.
• Assist other departments HR, timekeeping, etc. with various tasks.

Confidential

Employee Benefits Administrator

• Maintained payroll and related records recording the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence. Calculated deductions for group health, life, and disability insurance premiums and communicated to employees and payroll staff. Prepared premium reports and communicated with insurance carriers and other program vendors. Communicated and worked with vendors to coordinate employee open enrollment sessions. Administered a variety of voluntary deductions such as United Way contributions and U.S. government bond purchases.
• Assisted newly hired employees with enrollment
• Met with all employees during open enrollment periods to explain plan changes and options
• Prepared and distributed necessary benefits reports for payment of monthly premiums to insurance providers
• Processed billing and resolved discrepancies with insurance providers
• Communicated with employees to ensure thorough understanding of benefits
• Consulted with individuals about coverage for medical, dental and vision procedures
• Followed guidelines for legal compliance

Confidential

Human Resources Assistant

• Generated and distributed HR reports as requested by management.
• Maintained data entry, processing employee actions and continually audited data for accuracy and completeness.
• Supported Human Resources Director and Manager
• Conducted employee training and development programs and other general activities. Established customer service strategies and performance metrics. Incorporated a systematic approach to customer service enhancing the employee's experience.
• Managed employee's database records and updated files in compliance with regulations
• Communicated in written form and verbally with the public and other City departments
• Conducted new employee orientation, while handling confidential and sensitive information
• Assisted in the training of staff
• Prepared training materials and PowerPoint presentations for classes
• Responsible for processing new hire and separation paperwork
• Provided general administrative support to the department

Confidential

Senior Bank Teller

• Responsible for supervising teller line while assisting business and personal accountholders. Performed a variety of duties to support the paying and receiving function of the branch office including sales provided guidance, on-the-job training, and technical assistance to entry level tellers coordinating work within the office, as well as with other departments reporting pertinent information to the immediate supervisor responding to inquiries or requests for information assisting the immediate supervisor with administrative tasks to support branch operations.
• Accurately balanced currency, coin, and checks in cash drawer at end of shift
• Calculated daily customer transactions
• Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds
• Balanced the ATM
• Audited the cash vault and tellers for balancing
• Trained new tellers how to use the bank's computer system and maintain a cash drawer
• Offered banking services to fit customer needs and received sales-based incentives