SUMMARY

Provides enterprise level, full-scope solutions for executive review/approval, advising on challenges and critical decisions. Wide spectrum problem-solver, especially in failed IT environments in need of significant remediation. Keeps an eye out for cost-saving measures, such as repurposing/reuse of defunct hardware, as alternative solutions. Typically self-manages liaison roles with customers, stakeholders, vendors and engineering teams to maximize communication. Where needed, coaches' staff on improved methodologies typically enterprise administration and customer support to rebuild and stabilize relationship confidence with supported internal clients.

EXPERIENCE

Confidential

Senior Infrastructure Engineer

Accomplishments

• Planned implemented all IT Projects amongst the group most notably the migration of company acquisitions to the corporate network and domain.
• Developed staging environment for the domain migration projects.
• Provided Level III/IV support for technician and system admin issues for 500 local and remote user communities.
• Directed transition of servers and workstations to the new corporate office location. Managed the process of re-establishing IT infrastructure, including process for installation and testing procedures.
• Managed technical relationship with vendors during the construction phrase of Compuware APM's new location.
• On-site and remote support person for company hardware housed at Verizon Terre marks datacenter
• Defined best practices and industry standards for the user community. Ensured realistic expectations with technical team to maintain quality of work.
• Built, configured and deployed 5 VMware ESXi 5.1 U1 host for Production Lab Manager Environments utilizing 2 Dell EqualLogic ISCI SAN arrays for backend storage configured to 1 TB LUNS.
• Accountable for Active Directory management including Group Policy, Account maintenance, OU maintenance.
• Supported of the iPhone, Windows Mobile Droid smartphones.
• Maintained instruction and troubleshooting documentation for the Win/Mac OS, made accessible via SharePoint sites.
• Managed Cisco MCS 7800 IP Phone System.
• Trained local IT teams to support the new backup solution, VM environment, AV equipment and local datacenter server room.
• Supported Creston AV enterprise solution consisting of 10 DM-MD6x1 AV controllers, including AV equipment for 15 conferences rooms that were housing 30 large wall-mounted LCDs via VLAN. Saved 300 per unit by repurposing defunct hardware retired company laptops to manage remotes instead of the 300 solution of more expensive hardware.
• Led migration project of east coast offices and China to Office 365.
• Implemented new corporate backup solution utilizing a Dell TL4000 tape backup device in concert with Backup Exec 2012 Central Administration Server.
• Consolidated and migrated print servers to new 2008 R2 64 bit print server.

Confidential

Deployment Lead

Accomplishments

• Side by side and one touch Windows 7 deployment utilizing USMT and LANDesk.
• Tested custom image for each department including testing of applications for each business unit.
• Responsible for troubleshooting SQL Server and Citrix related issues after the deployments.
• Attend daily meetings with project managers and business analyst to create and finalize the deployment processes for each business unit.
• Made recommendations to management on the purchase of hardware, software and printers
• Planned, develop and presented Windows 7 training before and after the deployment of new OS to the user community.
• Coached and mentored team, performed reviews to ensure adherence to corporate standards.
• Setup and maintained staging lab.
• Attended SOX audit meetings.
• Responsible for providing daily reports to project management team.
• Worked with Enterprise Architects, Project Managers, and Systems Administrators to create, test and deploy custom Windows 7 images per business unit requirements.
• SharePoint administrator, created deployment support documentation for the business units.
• Recommended process improvements to ensure system scalability and reliability.

Confidential

Accomplishments

• Worked closely with the business units to identify and resolve technology issues affecting production.
• Made recommendations to management concerning enterprise solutions that would help streamline some technical support processes.
• File server migration from 2003 to 2008 R2 64
• Deployed Dell backup device in conjunction with Backup Exec 2010
• Citrix Server 4.0 installation and configuration.
• Migrated multiple print servers to new supported print server 2008 R2 64
• Senior technician for the Windows 7 deployment project.
• VMware Server administration.
• Received MP a Partners Award for excellent collaboration and teamwork.
• Lead MAC technician supporting OSX

Confidential

Systems Administrator Consultant

Accomplishments

• Developed processes for assessing application and environmental compatibility issues.
• Setup staging environment to identify application compatibility issues in Windows 7.
• Developed and tested custom Windows 7 image.
• Trained technical support staff to support Windows 7.
• Deployed Symantec Endpoint Protection 12.1.
• Assisted in the Exchange 2003 to Exchange 2010 migration project.
• Configured Windows server 2008 R2
• Citrix Server 4.0 installation and configuration.
• Worked closely with the business units to identify and resolve technology issues affecting production.

Confidential

Systems Admin

Accomplishments

• Specific services included, but were not limited to the following: Active Directory, File and Print sharing, Application server support, Client-side OS support, Email services, Security and Spyware protection services, Virus protection, Firewall configuration, Backup and Recovery services.
• Hardware installation, setup, and troubleshooting, along with server builds, configuration, and remote management of corporate workstations.
• Performed system maintenance on both hardware and software evaluated, tested and integrate external hardware.
• Participated in meetings with customers, clients and vendors to discuss options and give status reports related to meeting required deadlines.
• Experience in administering Windows Terminal Server, Group Policy Management and Active Directory administration
• Responsible for support of all iPhone, Windows Mobile Droid smartphones.
• Responsible for providing daily reports to project management team.
• Maintain instructional and troubleshooting documentation for all Win/Mac OS

Confidential

Senior Deployment Lead / Systems Admin

Accomplishments

• Developed and documented the migration process for the deployment of 1800 IBM laptops utilizing Windows XP SP2.
• Installed and configured Lotus Notes 8.5.3.
• Deployed Cisco VPN Client 5.0.07.
• Deployed RSA Secure ID two-factor authentication.
• Performed deployment and migration by managing technicians who were working various shifts to meet end-user needs.
• Recognized by Executive management for completing project on time and under budget.

Confidential

Senior Desktop Analyst, Systems Administrator Consultant

Confidential

Accomplishments

• Received and responded to incoming tier two calls regarding hardware and software problems for corporate end users.
• Responsible for daily monitoring and follow up of all open tickets and customer related issues completed customer call backs on closed tickets to ensure the highest levels of customer satisfaction was being achieved.
• Perform on-site analysis, diagnostics, and resolution of complex hardware problems for a variety of business units.
• Active Directory management
• Recommend and implement corrective solutions, including off-site repair as needed.
• Critical member of the special projects team responsible for the implementation of new products and service throughout the enterprise.
• Recognized by management several times.