Summary

• Over 7 years of experience in Information Technologies with expertise in area of Windows server, server automation, Desktop Support Monitoring tool and some of the Storage technologies.
• Experience in installing, administrating managing Windows server operating system 2000, 2003, 2003 R2, 2008, 2008 R2 and their standard, Enterprise Datacenter Edition.
• Hands on experience in Windows Active Directory administration, DNS, GPU, GPO, DHCP, LDAP.
• Experience in handling more than 3000 mix of Windows server, 200 ESXi servers, Remote data center, multiple VCenter.
• Experience in Active Directory, GPOs, DNS, DHCP, File Print Servers, IIS Web server , FTP, Terminal Server, NAT, Microsoft Clustering and Exchange mail server in windows base server environment.
• Experience familiar with Virtualization technologies like installing, configuring, administering VMware ESX/ESXi.
• Strong understanding and hands on P2V, V2V, P2P using vConverter.
• Hands on experience in Virtual standard switch, Virtual Distributed switch, VLAN mapping.
• Proficient in monitoring Windows server, network devices via System Center Operation Manager SCOM 2007 R2.
• Proficient in deploying windows server patches using SCCM.
• Hands on experience on Data Center Disaster recovery on virtual platform.
• Efficiently co-ordinate with tech representative and vendor to resolve the problem.
• Static Routing, RIPv1, RIPv2, RIPnG, IGRP, EIGRP, OSPF, IS-IS, BGPv4, ODR, GRE, MPLS, IPv6, Traffic Engineering, Policy Based Routing PBR, Route Filtering.
• Strong problem solving skill and a strong knowledge of ITIL processes like, incident management, change management, patching cycle etc.
• Configuring Cisco AP1231G-A-K9 wireless access points.
• Strong fundamental in Storage Area Network SAN , NAS boxes, different RAID level 1, 10, 5, and different drive types SCSI, SAS, SATA.
• Demonstrated capacity to identify root causes and direct user to lasting resolutions.
• Adept at articulating complex technical concept to users of varying technical understanding.
• Changed regional sales focus from technology silo's to solutions based selling covering network, systems, storage and applications under one umbrella.
• Well versed in a variety of common operating systems, applications, and hardware with proven ability to master new tools and technologies quickly.
• Configure and manage Citrix XenApp, Citrix XenDesktop, physical VMware servers while ensuring 24/7 on-call support for enterprise IT infrastructure.
• Experience with Lotus Notes in developing supporting servicing a mixed R7/R5 server environment.
• Maintaining repairing productivity of software's OS using Microsoft SCCM.
• Experience in configuration, installation, maintenance, troubleshooting and repair of computers, computer's peripherals and network systems.
• Extensive knowledge and strong experience of computers and servers, Network administrator and System administrator.

Technical Skills:-

• Operation System : Windows Server NT 4.0/2000/2003/2003R2/2008/2008R2,
• Windows XP/Vista/7, Wintel, Linux, UNIX.
• Application Servers : TCP/IP, IPX, RIPv1, RIPv2, IGRP, EIGRP, OSPF, ISIS, BGP,
• PPP, HDLC, ISDN, BRI PRI, T1/E1, V35, RS-232, Frame Relay,
• X.25, ATM, VLAN, NAT, Spanning Tree, ISL, DNS, OSI Layers
• Hardware : Cisco 806, 1600, 1700, 2500, 2600, 3600, 4000, AS5000, 7000, 7200,
• 7500 Series Routers, Cisco 1900, 2900, 4500, 5000, 5500 Catalyst
• Series Switches, Ethernet Hubs, All Personal Computer Hardwares,
• including Wipro Ego, Compaq, Dell, and IBM PCs.
• LAN TOPOLOGIES: Ethernet, Fast Ethernet, Token Ring, Installation and Configuration of Windows 2003/2008 servers, Troubleshooting Cisco 2800 series Routers, Configuration and trouble shooting 6506, 2960 and 6513 series switch, Configuration of wireless modem.

PROFESSIONAL WORK EXPERIENCE:-

Confidential

Network Engineer

Responsibilities:

• Attending and handling Helpline Tickets for VOIP Requests and Network Issues.
• Managed installation, configuration and administration of Cisco VoIP in IT architecture of organization.
• Configuring the CISCO routers for new locations for MLLN connectivity.
• Configuring and Troubleshooting BGP on Cisco routers.
• Network troubleshooting for connectivity issues relating to softwares OS such as Windows 7 OS deployment to branch workstation using SCCM.
• Coordinating with external vendor for patching the cables on switches to LAN/WAN.
• Management and troubleshooting of 6506, 2960 and 6513 series switches.
• Management and troubleshooting of Cisco IP phone 7940, 7942 series.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.

Confidential

Desktop Support Engineer

Responsibilities:

• Attending and handling Helpline Tickets for Desktop and Laptop related issues.
• Provide support for operating systems and application software.
• Respond to all tasks related to the field of information systems and IT.
• Installing, Administering, Configuring and Troubleshooting Windows XP, Windows Server 2003, Windows 7, Microsoft Outlook 2003/2007/2010, Symantec Antivirus 10.0, Symantec Endpoint Protection 11.0 , Network and Network Printer related issues.
• Troubleshooting Internet and Intranet related issues.
• Configuring Channelized E1 Leased line with Backup lines, NAT, ACL for security.
• Implementing Cisco IOS routing features like summarization and route redistribution.
• Configuring and troubleshooting advanced switching and manage Security Infrastructure solution using Firewall.
• Installation and Troubleshooting of client side SCCM.
• Installation and configuration of different Hardware peripherals and device drivers.
• User account creation, domain account creation, MS communicator installation etc.
• Maintaining Safe boot installation, data encryption and Recovering Encrypted data in case of OS crashed on secured project.
• Configuring the Cisco 7940, Nortel NTDU92 voice over ip Phones.
• Installation configuration of different versions of Windows OS on VMs for Patch testing and analysis.
• OS installation, configure and update hardware and software to ensure optimal performance and security.
• Coordinate with vendors if needed to troubleshoot or implement hardware and software technologies.
• Evaluate factors such as reporting formats required, cost constraints and need for security restrictions to determine hardware configuration.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.
• Increased Data Center revenues year over year in the worst economy in a century.
• Partnered with business units inside of Cisco, resulting in key product enhancements as well as increased revenue for both ePlus and Cisco.
• Maintain the systems database records and P2V V2V migration.
• Develop and maintain installation and configuration procedures.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions and create, change, and delete user accounts per request.
• Provided Lotus Notes client software technical support to staff and some time developed new applications maintained existing systems for Lotus Notes client and Web browsers.
• Implemented and maintained Lotus Notes server IT infrastructure to facilitate secure the communication any hand held devices.
• Repair and recover from hardware or software failures and coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities and perform periodic performance reporting to support capacity planning.

Confidential

System Network Engineer

Responsibilities:

• Handling complex enterprise environment with 3000 Windows servers and 200 ESXi hosts in two datacenter and multiple remote locations.
• Monitoring the resources and services on the servers using System Center Operation Manager SCOM 2007 R2, HP SIM IBM Director, worked as SCOM administrator.
• Storage configuration using SAN with IBM Blade Center's, HP EVA series and supporting SAN infrastructure, NAS infrastructure.
• Installation and Support of Windows NT/2000/2003/2008/2008 R2 servers functioning in Multi-Tier application environments.
• Handling configuration of Active/Active Failover with multiple context mode, Active/Standby Failover, Load Balancing Bandwidth Management, Gateway level Anti Virus, and Content Filter in Firewall.
• Handling configuration for HTTP, FTP, SMTP, TCP, ICMP traffic inspection using MPF Modular Policy Framework .
• Configuring Firewall Site to Site VPN, Remote Access VPN, SSL VPN using IPSec Protocol, Perimeter DMZ, NAT, PAT, ACL integration with Object Group, DNS Doctoring, AAA integration for preventing vulnerability and securing connectivity.
• Managed shared folders groups using DFS, applied NTFS/Active Directory file permissions, create user profile and user rights restrictions and password management.
• Possess excellent Windows server skills in the areas of Active directory, Domain architecture, TCP/IP, DNS, Wins system, availability, scheduling, server capacity and performance.
• Implementation and Maintenance of Group Policies and Active Directory Replication.
• Level-2/3 troubleshooting clustered file print server support for user base over 2000 users.
• Installation and Administration of HP Proliant servers, C7000 Enclosure, Dell Power Edge, Compaq.
• Troubleshooting hardware issues like RAM, HDD, CPU, Blue screen etc on all server hardware.
• Installation and Administration of Web servers and FTP servers.
• Responsible for running Wintel on host operating systems and applications such as Microsoft Windows to run in a protected, virtual environment in a window.
• Installation and Administration of Fail over cluster in Windows 2000/2003/2008 environment.
• Monitoring the servers using HP Systems Insight Manager to find any issues with the server's hardware.
• Patch Management using System Center Configuration Manager SCCM .
• Participation on disaster recovery planning, mock drill and preparation.
• Implemented and Tested desktop virtualization and experience in troubleshooting DRS Cluster errors with shares, pools, and limits.
• Testing the performance of the virtual machines, designing the test cases for virtual environment related to all features of ESXi providing methods procedures to resolve them.
• Installed, configured administer Windows 2003 Standard and Enterprise Server.
• Managed Domain Controllers and Additional Domain Controllers and implementing Disaster Recovery in Windows 2000/2003 Domain.
• Configured of Domain Naming Server DNS and Dynamic Host Configuration Protocol DHCP and implemented Disaster Recovery by Optimizing FSMO roles Placement.
• Responsible for Backup/recovery strategy of all windows based servers.
• Planning and implementing fault tolerance and strategies for backup and restoring files on the network using different media devices like tape drives, compact disk and additional hard disk etc.
• Created User Accounts, Configuring User Profiles, Creating local and Global Groups and implementing Group Policies.
• Sharing Folders, Planning and Assigning NTFS Permissions and System Policies.
• Planning and scheduling the network down time for various upgrades and maintenance check.

Confidential

Windows System Engineer / Admin

Responsibilities:

• OS administration of Windows servers.
• Managed snapshots, clones, templates during patch releases and new server deployments.
• Analyze performance of physical servers to determine and customize virtual server specification.
• Deployed virtual machines from templates and installed configured application in the virtual machine.
• Installed patches and software upgrade recommended by security scan.
• Experienced with HP, IBM Dell hardware like desktop, laptop and other peripherals.
• Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
• Provided systems administration support for windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
• Created images for various divisions for all desktops and laptops using Ghost.
• Ensure proper functioning of local networks of computers and Internet connections.
• User Setup - Added user I.D.s set-up printers Lotus Notes I.D. or Mobile Internet/Proxy server data directories special software, etc.