SUMMARY:

• Over twenty years(20) of experience in Information Technology (IT) services design, architecture and systems integration (pre - sales Post-sales Consulting). Designed, architected and managed a variety of IT projects including private and public network services, enterprise-critical systems cloud migration, enterprise security assessments, application development and IT corporate . In addition working throughout the United States, Europe, North, Central and South America. Proven ability in the design of Cloud-based services, Converged IP Telephony network solutions, Contact center design-migrations and Carrier SLA validation. Moreover, planning design, implementation, and support of time-sensitive application networking with QoS. Ability to engage on Business Intelligence(BI) solutions to help meet Management information requirements. Finally, proven experience in delivering results from strategy to implementation. Industry experience ranging from Government, Insurance, banking, Data Carrier, Software and Hardware distribution.

TECHNICAL SKILLS:

IP Telephony Video Conferencing, Unified contact center technologies & Unified Communications: VoIP PSTN termination with SS7, VoIP Signaling with Skinny, H323, SIP, MGCP, AS5300, Cisco ISR Voice routers. Cisco ASR1000 CUBE media termination gateways, Cisco MCS servers, Cisco Telepresence Rad Vision MCUs, Polycom VDX 8000 Video terminals, Berbee/single wire Mass Notification. IP Telephony - Cisco Call Manager 3.x - 4.x, CUCM 5.x 11.5, Cisco Unity 4.x - 7.x, Unity Connection 7 - 11, CME, Voice Gateway Routers(2800, 3800, 2900), SIP, RTP, Skinny, MGCP, H.323, QoS, SRTS, IP-IP Gateway (SBC), PRIs, QSIG, WS-X6608 T1 Blades, Cisco ATA 186, VG224, Cisco IP Endpoints - 794x, 796x, 792x, 791x, 793x, 797X, IP Telephony - Cisco Emergency Responder(E-911), IP Telephony - FXO. FXS, DVDs, Enterprise Dial Plan for Centralized & Distributed Cluster, BAT, TAP. UCCE (ICM CVP) version 8.5-11.6 VIDEO Polycom sip endpoints, Cisco Android phone, Rad visión, lifesize, jabber, MS Lync, Skype for business and hosted office-365 and others. PSTN TDM connectivity, Session Border Controller (SBC), Quality of Service deployment( QoS).

Networking Hardware: Cisco Routers (1800, 2800, 3800, 2600, 3600, 7200, 7600), Cisco switches (1900, 2900, 3500, 4500, 6500), CME 4.x, CUE, CCM 4.x thru 8.x, Unity 4&5, Voice Gateways VG224, VG248, Cisco IP Endpoints (7940,7960,7970). Edgewater 4500 series & 4600 series routers.

Networking Technologies, Protocols & Standards: TCP/IP, UDP, STP, VLAN, DHCP, DNS, FTP, TFTP, HSRP, NAT, PAT, IPSEC, RADIUS, TACACS+, SSH, CDP, PPP, ATM, Frame-relay, MPLS, RIP, OSPF, EIGRP, BGP, MPLS, T1, T3, ISDN, SCCP, H323, MGCP, SIP, SRST, IP telephony.

Tools: and Applications Netcool, Cisco Works, Cisco ACS, HP OpenView Operations, Network Node manager, Simulation Software (NS-Bench), SNORT, Monitoring Tools, Active Directory, Ticketing tools (Remedy, VISTA), Cisco Transport Controller, Cisco CallManager, SMARTS, Visual Networks uptime. MS Access, MS SQL, C, Java, Pascal, Perl, and Pascal.

Information Assurance (IP Security): Design and implementation of perimeter and DMZ, Cisco IDS/IPS, Client and P2P VPNs IDS and IPS traffic inspection, 802.1X. Dynamic Access lists, Firewall process, syslogging management AAA single sing-on and Regular expressions. Equipment Cisco PIX, ASA, IOS Firewall and SSM, MARS and ACS. Source Fires IPS

Service Providers Routing: Routing protocols kernel 2.4, CATOS, IOS, IOS-XR, IOS-NE, RIPv2, OSPF, EIRGP, BGP, WCCP/VRRP, WCCP/VRRP. ISL and 8021q Bridging domains, Bluecoat acceleration and compression.Equipment Cisco 1800, 2500, 2600, 3600,3700,3800,7201, 7204, 7406,7304,12000,CRS-1, Cisco Catalyst line 1900, 2900, 3750, 4000, 4500, 6500, Nexxus 5000 and Brocade ADX. Blue coat 8000

Private and Public Cloud technologies: Vmware, Microsoft HyperV, ISCSI, DATA-Deduplication, Equipment/Software Data Domain, Left-hand Storage, ESX, HyperV, Granger, Nexxus 1000, design and migration path for all Physical Data center applications, network, and Storage Virtualization. This includes Capacity planning for CPU, Memory with VMware ESX server, Storage Area networking with Lefthand I-SCSI and network I/O with Cisco Nexxus and Catalyst Data Switches. Designed and created a continuity of operation planning (COOP) strategy leveraging VMware Site recovery technology, Vizioncore's site replication and Service provides Advanced Routing protocols. Understanding of Cisco Tropo, Amazon AWs, and Google API

P ROFESSIONAL EXPERIENCE

Confidential - Miami, FL

Network Consulting Engineer - Trusted Advisor

Responsibilities:

• Meet with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
• Work closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition.
• Develop and established strong relationships with strategic clients and industry partners.
• Provide product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Present the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.
• Document all technical requirements and design technical solutions utilizing enterprise architecture standards including documenting all solution components and configurations
• Develop solution cost structure by identifying all cost points including labor, software, and hardware
• Implement architectural designs while building solid relationships with stakeholders at all levels
• Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery
• Identify where exceptions to the enterprise architecture standards are required

Confidential - Bloomington, IL

Master Architect - Enterprise systems Automation

Responsibilities:

• Meet with Stakeholders to Translate business requirements into detailed architectures and designs.
• Document all technical requirements and design technical solutions utilizing enterprise architecture standards including documenting all solution components and configurations
• Develop solution cost structure by identifying all cost points including labor, software, and hardware
• Propose via interactive presentations solution prototypes for customers and clients to approve
• Implement architectural designs while building solid relationships with stakeholders at all levels
• Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery
• Identify where exceptions to the enterprise architecture standards are required
• Responsible for building strong relationships with senior business leaders to ensure alignment.
• Responsible for technical design using requirement specifications and use cases/stories by collaborating with the product management and business on product requirements.
• Providing SaaS hosting and integration expertise across Cloud vendors and Client platforms. Cisco, Google, and Amazon cloud tools.
• UCS servers Sizing a data center configuration design
• Enterprise QoS design
• Cisco CUCM, CUC mega clusters architecture and deployment strategy design
• Cisco ICM Solution Architecture, Integration and Script design
• CUCM based Tele-conferencing integración with Webex, telepresence and third-party H323 and SIP endpoints
• Redesigned a configure CVP self-service Call studio applications
• Architect "Software as a service" initiatives. Creating a plan for Hosted UCCE, delivering a plan and deploying a solution.
• Analyzed Microsoft Lync/Office 365 Integration capabilities with Cisco CUCM, Client and server side.
• Created Big- Avaya Services to Cisco UCCE ¨like for like¨ Network implementation plan for system migration. 9 Confidential instances 20k Agents.
• Created Specific designs for ICM-based call treatments for SIP-404 and 503 messages,
• Created a design for DTMF treatment through complex call flows.
• Produced online-Splunk-hosted CDR/Netflow call reports for management
• Participated in the design of automation tools using Cisco available APIs to integrate corporate processes into live provisioning of Unified communication resources.
• Participated in the elaboration of Low-level design (LLD), application design (ADD) and design change documents (DCD) with business units and other architects.
• Deployment of Workforce automation via self-service applications, PCI compliance apps, E-911 service,
• A created solution for integration of Microsoft Lync with Cisco Unity and Lync client with CUCIlync
• The designed solution for Cisco CUCM android OS based Media Data Management (MDM) deployment
• Telepresence CUCM cluster deployment.
• Created a COOP lan for operational sites via Conversion and transition of file, print, mail, voice and other Mission critical applications to the cloud using private and third-party Paas and IaaS APIs.

Confidential - Atlanta, GA

Enterprise Solutions Architect

Responsibilities:

• Architect "Software as a service" initiatives. Provision COOP sites via Conversion and transition of file, print, mail, voice and other Mission critical applications to the cloud using private and third party Data Centers.
• Responsible for the planning, design, and deployment of Cisco centralized and distributed voice and video systems on both the enterprise and branch offices.
• Subject matter expert to provide technical architecture and support guidance from legacy PBX to Cisco Unified Communications Solutions.
• Design and deployment of Cisco secure networks using Cisco Firewalls and MARS and syslogging. A configuration of a site to site and remote user access VPNs using Cisco VPN3000, PIX and ASA firewalls.
• Designed Wide Area Networks(WAN) and implemented a solution using Cisco Technology based ASR-1000, 7200 and 3800 series router features.
• Implemented Internet and intranet connectivity via the provisioning of MPLS, Frame Relay, and VPN/GRE/IPSEC networks with CRS1 Next-generation ISP routers.
• Deployment of network MARS management console for Cisco IDS, Cisco Switches, and routers management via LMS and QPM. Application level performance
• Provided a pluralist solution for services monitoring
• Savd Clients about $800K/year in travel-related expenses during 4 years after the implementation PaaS collaboration based services
• Integrated text to speech Microsoft OCS/exchange with Cisco Call-manager version 4.X for 5000 users Cluster
• Architected, implemented and maintained a 150-server, 100% virtualized environment supporting Exchange, SQL, SharePoint, Active Directory, Cisco Unified communication services.
• Centrally deployed wireless solutions for 5k endpoints with 300 Waps across 30 geographical locations, Using Data center based WAP controllers for thin provisioning.
• Trained both Clients Non-technical and technical employees on how to operate end-user and manage services accordingly.
• Created Documentation for Clients to successfully take ownership of the network operations
• The configuration of single sign-on access (802.1x network managed access) for network infrastructure via CISCO ACS radius services with Microsoft Active Directory, Government "STIG"/NIST/Diacap compliance testing.
• Implemented routing protocols to include BGP, EIGRP, OSPF and static. Network design for the implementation of WAN Link Optimization devices such as Bluecoat ADN, Expand and traffic Shaper using WCCP/VRRP and Inline native architectures. Recently, Trained Cisco advanced services group
• The configuration of custom Distributed architecture SNMP solution (based on PRIME, what's up, Ops Manager). Auditing via a centralized Splunk console. This Automated tool was developed and created using Syslog, Netflow Data, and NetScout MOS score calculation.
• Implementation of SDN and NVF policies for system architecture

Confidential - Miami, FL

VoIP Engineer

Responsibilities:

• Responsible for designing and implementing Cloud hosted based security systems for Babbage-Simmel clients.Configured Hosted email (Groupwise and ZENworks). Designed hosted voice as a service (IPLEC) for Customers.

Confidential - Miami, FL

Project Manager

Responsibilities:

• Amadeus is a European based travel industry corporation with sales over $1.5 billion per year. Responsible for the design and implementation of their first Cloud-based corporate e-learning system. Installed a series of Hosted e-learning servers running Centra Conference, this where hosted at Sun-guard, a major US-based Datacenter, this required Cisco VLAN switch configuration plus Cisco Pix firewall access. Coordinated secure access to their security team and network bandwidth with their network management team making security and network access work together so that users would have an acceptable experience.

Confidential

Project Manager/Trainer

Responsibilities:

• Led a twelve person team managing the deployment of Confidential NetWare 5 and Windows NT inter-network that supported their basics government services including social and business development, This network provided a platform to automate local government operational tasks. By utilizing Apache web services, And SMTP mail services as well as File print and Internet access via Confidential NetWare 5.

Confidential

IT Trainer

Responsibilities:

• Responsible for coordinating a group of 22 specialists in the areas of problem assessment and technical solution deployment for tax collection and project control systems, to more than 5 cities and 30 government key institutions.
• Served as a Liaison between KPMG and Government IT management. The government of El Salvador could then use a Netware 3 WAN to run all their Mission-critical Applications such as tax collections and project control from remote locations.

Confidential - Miami, FL

Product Manager and Technical Trainer

Responsibilities:

• Confidential was the second largest computer software and hardware distributor in the world, with sales over US$5B during the year of 1993. Provided pre and post-sales tech support to corporate clients working with Confidential line networking products. Trained technical staff to become Confidential certified engineers.