Systems Engineer Resume McLean, VA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Systems Engineer

Responsibilities:

Installing, configuring, & troubleshooting Microsoft Operating Systems
Installing, configuring hardware setups, and using diagnostic tools to troubleshoot problem(s) and PC network connectivity problems;
Installation, configuration of encryption software (Bit Locker & McAfee)
Installing and troubleshooting of other client software
Management of replacement parts and maintaining resource inventories
Perform hardware configuration, installation, moves, adds and changes;
Troubleshooting audio visual issues
Customizing images for pc’s that has certain needs
Building and re - imaging PC's
Server hardware, & router, switch hardware knowledge;
Configuring and troubleshooting iPhone and Android phones tablets

Confidential, Largo, MD / Falls Church, VA

Application Support Tier II

Responsibilities:

Software troubleshooting of healthcare applications
Ability to disseminate large quantities of information and route them to the appropriate queue’s for resolution
Provide support for transactional and batch data exchanges
Provide functional support for Edge Server Processing: data collection, ETL, Risk Adjustment calculation, and issuer payments
Support data transmission failures, provide data quality management, and process monitoring for Benefit Enrollment and Maintenance transactions
Resolving data transmission errors by reading XML code

Confidential, Miami, FL / Richmond, VA

Field Engineer

Responsibilities:

Confidential, Norfolk, VA

LAN Administrator II

Responsibilities:

Identify and remove malicious software code that resides on the network
Operate and maintain local area networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
Troubleshooting connectivity issues to the Citrix Xen App
Trained technical staff at the building level to follow proper operating procedures necessary to maintain the integrity of the network.
Perform data migrations and deployments from Win XP to Win 7 using SCCM and troubleshooting MS Office 2010 & 2013

Confidential, Fairfax, VA

Lead Deployment Technician

Responsibilities:

Confidential, Virginia Beach, VA

Technical Support Analyst

Responsibilities:

Confidential, Norfolk, VA

Data / Call Center Engineer

Responsibilities:

Telephony Integration using Genesys, Cisco ICM, & Altiris technologies
Configured and implemented VM Ware client and server applications
Providing support for CTI severs and applications, IVR units, and PBX/ACD
Managed IT procedures and personnel all Confidential Call Centers World Wide
Interact and coordinates with call centers vendor managers to ensure that the centers are running according to operational specifications &standards
Monitored networks using different IDS platforms

Confidential, Chesapeake, VA

Sr Help Desk Analyst

Responsibilities:

Responsible for recommending and implementing new technical solutions
Responsible for end-to-end support of a small but complex network located in multiple locations supporting local and remote users
Responsible for providing sound technical resolutions in a timely matter while providing great customer service on the phone.
Experiencing troubleshooting hardware and software issues
Troubleshooting and configuring citrix presentation server issues as well as client issues
Perform hands-on fixes, including software/ hardware install and upgrade, implementing file backups, and configuring systems and applications for the Windows XP and 7 architectures including troubleshooting MS Office 2010
Configuring and troubleshooting Symantec Anti-Virus on pc’s and server updates
Perform data migrations and deployments from Win XP to Win 7 using MDT
Troubleshooting all Windows and MS Outlook