OBJECTIVE:

• To obtain a challenging yet rewarding position - with preferential leaning to a career in Network Administration - where I can put into good use upon my Technological and Customer Service skills to help the company achieve its goals and objectives.

SUMMARY:

• Accomplished Network Administrator and Technical Support Specialist in my own right, having competently discharged pertinent duties in at least three reputable companies of different circumstances and diverging needs.
• Shows great proficiency in handling the highly technical nature of Network Administration and Customer Support services; i.e., armed with extensive knowledge of a variety of current technologies.
• Has strong ability to generate quality results as company may require, while keeping respectable balance between pursuing of goals and maintaining relations with both supervisors and colleagues.
• Able to work with limited supervision; has strong communication skills to my professional disposal.
• Has outstanding technical knowledge and troubleshooting skills.
• Has extensive knowledge in installation and implementation of PC Hardware, Software, Anti-Virus technologies, repair, and configuration.
• Thorough knowledge of the System Center Suite which includes SCCM, SCOM, and System Center Virtual Machine Manager.
• Has extensive use of the Symantec and Trend management consoles.
• Knowledgeable of a variety of protocols including OSPF, EIGRP, RIP, RAS, BGP, TCP/IP, SNMP, SSH, VNC, IIS, VPN, PBX, POP3, and many more.
• More than proficient in the use of MS Office; e.g., Word, Excel, Access and PowerPoint.
• Expert in implementation of Windows Operating Systems such as XP, 2000, 98, Vista, and Windows 7 along with the Windows Server 2003, 2008, and 2012.
• Has considerable background in administration of Local Area Network (LAN) using Microsoft Server and Active Directory.
• Has considerable experience in installation and implementation of Altiris Software.
• Adept with the use of Remedy Software in entering trouble tickets.
• Adept with the use of Request-IT for putting and working on change tickets.

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer/SCCM Administrator

Responsibilities:

• Responsible for the Maintenance of 2200 Windows servers and 21000 workstations.
• Handles SCCM tasks such as running deployment reports, creating and scheduling deployments, and creating collections for Enterprise computers.
• Tasked with maintaining great communication with the day shift.
• Responsible for maintaining virus definitions on all Microsoft Windows Servers using the Trend Micro Console.
• Troubleshoots SCCM client issues. This could be from a communication issue, or from a problem with updates not installing, or related.
• Handles the updating of s. Downloading and installing s from the authority.
• Responsible for creating and the closing of changes and tasks within the Request-IT program that are Trend or System Center related.
• Handles virtual farm reboots. This includes managing the servers in the load balancer and making sure all the virtual machines come back up.
• Creates monthly patch schedule and communicates it to the company.
• Creates monthly patch deployments and then creates to tasks to give to third shift Dell employees to complete.
• Responds to incidents and other urgent ‘down’ situations that happen over night.

Confidential

System/Network Administrator

Responsibilities:

• Responsible for all users in Active Directory. This includes creating user accounts. Managing security groups and distribution lists.
• Responsible for the maintaining of the exchange server and all email accounts. This includes email permissions, mailbox settings, calendar permissions, and any other outlook related setting.
• Responsible for all networking related issues. This included the upgrading of all the server room switches. Configured switches for SNMP and rewired entire server room.
• Completed a companywide rollout of new computers. This included setting up a new server with SCCM 2012 with PXE boot capabilities. Upgraded such computers from XP to Windows 7 and Office 2003 to Office 2010.
• Managed and ran the Spiceworks helpdesk. Resolving and responding to helpdesk tickets.
• Used Hyper-V to manage the internal server cluster.

Confidential

Installation and Deployment Specialist

Responsibilities:

• Set up and followed through with scheduled appointments with users to install, configure, and update computers, printers, and software. This included PXE booting computers and also using SCCM to push images and software to user’s computers.
• Set up and configured branch locations which includes maintaining branch information in Active directory, DHCP, and DNS.
• Responded to in-campus requests for new pcs and cubical set ups. This included setting up, imaging, and deploying computers, monitors, mice, and any other technology needed by employees.

Confidential, St. Louis, MO

Technical Support Specialist

Responsibilities:

• Chiefly tasked to provide installation, configuration, support and troubleshooting services on various equipments which include but not limited to the following:
• Servers, uninterrupted power supply systems, LAN and wireless networks, as well as network attached storage systems;
• Dell printers, Shinko and Sony digital imaging printers, laptops, client computers;
• Monitors, network switches and hubs, modems, cables, cameras, lighting systems, and phones.
• Opened and closed Remedy troubleshooting tickets.
• Works with Vnc, remote desktop, and Timbuktu to set up client computers, laptops and servers.
• Works with V92 U.S. Robotics modems, Sonic walls, and Juniper boxes.
• Responsible for the maintaining of the internal studio networks, software, and hardware. Hardware includes switches, routers, modems, and patch panels.
• Supported the conversion of NAS machines over to standalone servers. Servers have 2003 server installed. Responsible for the setup and installation of these servers. Maintaining security to these machines including local security policies and anti virus software.
• Supports and writes batch scripts to maintain and help performance of Windows XP and Server 2003 machines.
• Supports and sets up such software as .NET, Altiris, Express Photo, service packs, Internet Explorer, Firefox, Java, Mcafee Enterprise Edition, and Sql Server.
• Supporting the set up of camera and lighting hardware. This includes tripods, light heads, cameras, power packs, and wireless and hardwired remoting system.
• Supports MAC computers and their configurations.

Confidential, St. Louis, MO

Administrator

Responsibilities:

• General responsibility included setting up and maintaining network for all three buildings as well as upgrades for all teacher and laboratory computers.
• Tasked to provide network security by imaging and locking down operation system for students.
• In-charge of configuring learning software and setting up of 30 computers for laboratory use.
• Performed other tasks such as providing maintenance on miscellaneous systems and laboratory computers.

Confidential, St. Louis, MO

Independent Contractor

Responsibilities:

• Tasked to build and install nearly 2000 desktop and laptop computers per requirements of contract.
• Set up personal communication service in 12 schools in the Hazelwood school district.
• Discharged general supervision in setting up of desktops and network technologies for Normandy School District.

Confidential, St. Louis, MO

Student Assistant

Responsibilities:

• Acquired 720 hours of relative laboratory experience.

Confidential, St. Louis, MO

Laborer

Responsibilities:

• Chiefly responsible for keeping the construction area clean from all debris.
• Tasked to maintain heat within area of responsibility, with the use of portable heaters.
• In-charge of providing supplies or needed materials by painters, electricians and construction workers.