SUMMARY:

• Accomplished System Administrator with over ten years of experience in everything from end user desktop support to server configuration and maintenance and network administration.
• Looking for new opportunities within networking, VOIP or virtualization to expand knowledge and keep up with an ever changing industry.
• Quick learner who thrives on gaining expertise in a broad range of IT areas by diving into both known and unknown topics.

TECHNICAL SKILLS:

Operating Systems: Windows 9X/NT/2000/XP/ 2003/7/8/2008/2008 R2/2012/2012 R2, Cisco IOS

Hardware: Dell PowerEdge servers, HP servers, Dell Latitude Laptops, Dell Optiplex Workstations, Dell Latitude & Venue tablets, HP Elitebook Laptops, HP Workstations, Cisco 6500/4500/2960 switches, HP ProCurve, HP printers/MFP, Konica Minolta MFP, Blackberry, iPhone, Android, Juniper Netscreen, HP SAN, Dell LTO 2/4 Tape libraries, Polycom VC Units & Conference devices, Aerohive WAPs, Cisco WAPs, Avaya IP phones

Software: MS Office Suite (2003, 2007, 2010, 2013, 365), Lotus Notes, Symantec Ghost, Acronis True Image, BartPE, Symantec Backup Exec, GFI Languard, ScanSafe, VMWare ESX/ESXi, Active Directory, BitLocker encryption, Utimaco Enterprise and SafeGuard Easy encryption, Symantec Endpoint Protection, Forefront Endpoint Protection, Microsoft Security Essentials, Malwarebytes Anti - Malware, IOBit Malware Fighter, Spybot Search & Destroy malware tools, FileZilla FTP/SFTP, Blackberry Enterprise, Android OS, WDS, WSUS, SCCM, OCS Inventory, HP Asset Manager, Quest Active Roles

Network: DHCP, DNS, TCP/IP, VLAN, VPN, VOIP

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Resolved significant DNS issues through analyzing, planning and rolling out changes in a staged approach to bring greater reliability to both LAN and WAN communications.
• Manage/maintain accounts and DB level in SQL 2008 R2 for Sedona Office project
• Assist with Barracuda web content filtering rollout
• Implement formal asset management using OCS Inventory
• Implement formal patch management and software distribution via SCCM
• Prepare and execute infrastructure changes for office consolidation (DCs, AD, DNS, DHCP, etc)
• Develop new standard software image for user workstations/laptops using WDS
• Clean-up and standardization of Active Directory accounts and processes including evaluation of AD shells for audit/change monitoring.
• Evaluate and consolidate GPOs, including several deployment scripts
• Develop policies for improvements to IT security throughout the environment including user materials
• Develop standard operating procedures for infrastructure/helpdesk staff.

Confidential - Philadelphia, Malvern & Wayne, PA

System Administrator

Responsibilities:

• Configure and test new VLANs for data and VOIP connectivity on Cisco switches & DHCP server
• Manage port VLAN assignments and port security for Philadelphia & Wayne locations - Cisco & HP switches
• Take lead role in preparation/execution of disaster recovery tests twice yearly, including firewall configuration
• Manage backups including single request backups/restorations to tape via Backup Exec 2012 and user system archival images via Windows Easy Transfer
• Maintain backup tape offsite storage rotation
• Assist with management of VMWare V-Center including a significant development environment
• Leadership roles in major upgrades/security rollouts for corporate initiatives
• Management & execution of all security compliance requirements - Asset recording, patching, proxy, encryption, AV, etc
• Participate in site security committee and maintain security badge/ID system at Philadelphia location
• Create/maintain new hire IT orientation processes prior to centralization of processes and maintained a strong onboarding partnership with HR to ensure smooth transition for new employees.
• Configure/repair/maintain desktops/laptops/servers/printers for both on-site and off-site users
• Management of local ticket queues for end user requests
• 24/7 on-call support to employees, including holidays
• Work closely with client/production support staff - Malvern location only
• Create custom Windows OS image for more efficient PC deployment/upgrades for specific departments
• Create/maintain Sharepoint site for process/instructional documentation
• Maintain Blackberry Enterprise Accounts prior to centralization of services
• IT Project management and task execution of office expansions, renovations and moves
• Verbal and written instruction to end users, including communication of major changes/issues
• Monitor equipment warranty status and advise department heads of expirations
• Purchase equipment/supplies to maintain IT department, including items for end user support
• Liaison with IT related vendors

Confidential - Philadelphia, PA

Interim Client Computing Manager

Responsibilities:

• Configure/update new faculty, staff, lab, student journal secure software builds
• Ensure lab machines and printers are in working order
• Troubleshoot/repair faculty and staff computers
• Keep daily inventory of incoming, outgoing, and new equipment

Confidential - Philadelphia, PA

Network Assistant

Responsibilities:

• Configuring and installing wireless equipment
• Surveying wireless network
• Basic configuration of wired network equipment