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Sr. Network Engineer Resume Profile

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Professional Experience

IT Support

Confidential

Job Responsibilities: Call Center environment, install and troubleshooting issue within call center from Wyse, computers and Confidential Monitor server room servers, switches and routes

IT Administration II

Confidential

  • Job Responsibilities: Call Center environment, monitoring and troubleshooting issues for call center infrastructure Cisco routers workstations, servers, applications, Avaya phones , remotely applying software updates to and re-image computers escalating application issues using appropriate channels,
  • Experienced with multiple ticketing systems: BAC Remedy, CA Unicenter and Saleforce
  • Experienced with monitoring server room Windows server 2008, Linux servers, printer servers, routers, wiring closet data and voice
  • Project Lead and technology planning on all IT projects within Call Center
  • Experienced working as Primary IT support in a remote site
  • Assisting server team on new Windows and Linux base servers

Desktop Support

CSC Computer Merchant

Job Responsibilities: Upgrading PCs from Windows 2000 to Windows XP Installing new computers and configuring all application on desktop and phone support testing and documenting programs running on Window 2000 to Windows XP test AutoCAD running on Workstation running Windows XP 64 Bit

Lead Technician

Confidential

Job Responsibilities: Installation new Linux server and configure Neoware work station at CVS Pharmacy in New England Backup and erase old data, run test plan on OS and client server application for production use

Product Support Engineer

Confidential

Job Responsibilities: Onsite, Phone Support, and installation of a Linux Network Security Appliance install and test all new versions of software and find bugs and coordinate fixes with Development staff Configure DNS and DHCP services on appliance to support vlans need for support of our product configure routers and switches to be able to communicate with our appliance configure customer AD and LDAP to be able to authenticate

LAN/Desktop Support Engineer

Confidential

Job Responsibilities: Supported a Research Development Team specializing in Nuclear Medicine PC hardware and software support Window NT 4.0 server workstation, Windows 2000 Server, Windows XP, MS Office, TCP/IP, Internet support, installation of all new and used PCs Laptops evaluation new computer hardware and software, support all clinical software, support Phone System PDA

System Testing Integration

Confidential

Job Responsibilities Testing, configuration, and installation of SAN with Windows NT 4.0, Win2000,TRU64, Sun configuring Fiber Channel controller Setup and configuring NFS server on NT Win2000, configuring Storage Array configure zoning on Brocade switches, setup and test configuration in lab Delivering solutions to customer, answering customer support call on Storage solutions, support, testing and install Sanergy over NT, Win2000 and Unix Writing test notes on the solutions tested in the lab

SR. Network Engineer

Confidential

Job Responsibilities: FileNet running on Window NT 4.0, at sites in Confidential, Installed and supported NT 4.0 for customer in Confidential area, Also responsible for implementing rollout on servers and desktops SMS MS Exchange

Additional Experience

  • Confidential LAN Administrator
  • Confidential Network Software Support Specialist
  • Confidential. Sr. Deskside Support Specialist
  • Confidential PC Specialist
  • ConfidentialNetwork Technician
  • Confidential Customer Support Technician
  • Confidential PC Production Sales Support Technician
  • Confidential Lead PC Technician

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