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Munitions Systems Specialist Resume Profile

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TX

Technical Support Specialist, Senior Hardware Technician, IT Support Technician

Technical Skills

  • In depth knowledge of PC hardware and software troubleshooting.
  • Professional knowledge of DOS, Debian based Linux, Windows 3.11 through Windows 7 including troubleshooting, installation, and configuration.
  • Working knowledge of the OSI model specifically TCP/IP networks and troubleshooting connectivity issues in a mixed Windows/Linux environment.
  • Working knowledge of PowerShell file scripting, BASH scripting, WMIC queries, mySQL, Apache, Squid, regex, Microsoft Office suite, and PHP scripting with some C and Python
  • Able to work comfortably at the command line as well as in GUI only environments
  • Type 60 WPM
  • Excel at working independently to develop effective customer relations while providing superior customer service and taking ownership of issues.
  • Ability to lead and motivate co-workers from all backgrounds while using creative problem-solving with a strong focus on root cause discovery.

Professional Experience

Confidential

Knowledge Analyst Assigned to Home Depot

  • Thorough knowledge of all policies, procedures and duties related to store operations
  • Daily use of industry standard ticketing system HP Service Manager
  • Daily use of internal Knowledge Base system provided by Service Now
  • Document telephone and email interactions and escalate to the appropriate team if necessary
  • Use proper escalation guidelines following Knowledge Base directives for impacting outages and routine procedures

Confidential

Low Voltage Wiring Technician

  • Install security, telephone, cable, LAN, stereo, surround sound, keypads, sirens, fire systems, and intercom for new residential and commercial construction
  • Utilize safety equipment effectively under a wide variety of dangerous environments and hazardous working conditions
  • Work together with multiple trades including electricians, insulation, plumbing, sheet rock, brick layers, carpenters, painters, and superintendents to ensure wires are not damaged
  • Obey all traffic laws while traveling to and from job sites in Travis and surrounding counties.

Confidential

Quick Test Technician and Imaging Specialist

  • Inspect refurbished computers for missing components
  • Troubleshoot non-working desktops, laptops, and servers
  • Crate finished systems for storage or delivery
  • Securely wipe all customer information from all computers regardless of quality
  • Re-image systems based on their quality rating

Confidential

Technician

  • Test circuit boards for functionality and manufacturing defects
  • Inspect LCD displays for damage and non-working pixels
  • Operate a lead soldier based screener

Confidential

Senior Hardware Technician

  • Answer calls from Dell customers in the home and small business department
  • Troubleshoot driver, operating system, software and hardware issues on laptops and desktops
  • Accurately document customer's issue and dispatch service technicians or new hardware when necessary

Confidential

Munitions Systems Specialist

  • Performs and manages munitions production and material tasks and activities
  • Identifies munitions and equipment requirements
  • Operates and maintains automated data processing equipment ADPE to perform munitions accounting, computations, and research
  • Stores, maintains, assembles, issues, and delivers assembled nonnuclear munitions

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