Munitions Systems Specialist Resume Profile
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TX
Technical Support Specialist, Senior Hardware Technician, IT Support Technician
Technical Skills
- In depth knowledge of PC hardware and software troubleshooting.
- Professional knowledge of DOS, Debian based Linux, Windows 3.11 through Windows 7 including troubleshooting, installation, and configuration.
- Working knowledge of the OSI model specifically TCP/IP networks and troubleshooting connectivity issues in a mixed Windows/Linux environment.
- Working knowledge of PowerShell file scripting, BASH scripting, WMIC queries, mySQL, Apache, Squid, regex, Microsoft Office suite, and PHP scripting with some C and Python
- Able to work comfortably at the command line as well as in GUI only environments
- Type 60 WPM
- Excel at working independently to develop effective customer relations while providing superior customer service and taking ownership of issues.
- Ability to lead and motivate co-workers from all backgrounds while using creative problem-solving with a strong focus on root cause discovery.
Professional Experience
Confidential
Knowledge Analyst Assigned to Home Depot
- Thorough knowledge of all policies, procedures and duties related to store operations
- Daily use of industry standard ticketing system HP Service Manager
- Daily use of internal Knowledge Base system provided by Service Now
- Document telephone and email interactions and escalate to the appropriate team if necessary
- Use proper escalation guidelines following Knowledge Base directives for impacting outages and routine procedures
Confidential
Low Voltage Wiring Technician
- Install security, telephone, cable, LAN, stereo, surround sound, keypads, sirens, fire systems, and intercom for new residential and commercial construction
- Utilize safety equipment effectively under a wide variety of dangerous environments and hazardous working conditions
- Work together with multiple trades including electricians, insulation, plumbing, sheet rock, brick layers, carpenters, painters, and superintendents to ensure wires are not damaged
- Obey all traffic laws while traveling to and from job sites in Travis and surrounding counties.
Confidential
Quick Test Technician and Imaging Specialist
- Inspect refurbished computers for missing components
- Troubleshoot non-working desktops, laptops, and servers
- Crate finished systems for storage or delivery
- Securely wipe all customer information from all computers regardless of quality
- Re-image systems based on their quality rating
Confidential
Technician
- Test circuit boards for functionality and manufacturing defects
- Inspect LCD displays for damage and non-working pixels
- Operate a lead soldier based screener
Confidential
Senior Hardware Technician
- Answer calls from Dell customers in the home and small business department
- Troubleshoot driver, operating system, software and hardware issues on laptops and desktops
- Accurately document customer's issue and dispatch service technicians or new hardware when necessary
Confidential
Munitions Systems Specialist
- Performs and manages munitions production and material tasks and activities
- Identifies munitions and equipment requirements
- Operates and maintains automated data processing equipment ADPE to perform munitions accounting, computations, and research
- Stores, maintains, assembles, issues, and delivers assembled nonnuclear munitions