Senior Systems Administrator Resume Profile
NC
OBJECTIVE
To obtain a responsible and challenging position where my knowledge and work experience would have valuable application.
QUALIFICATIONS
I am a self-motivated person with excellent communication skills and abilities, who seeks and enjoys responsibility. I enjoy working with people, interact effectively at both technical and management levels. I am also willing to relocate or travel. My biggest assets are my fast learning skills and high initiative.
Skill Set
- 13 years Windows Administration and support experience.
- Including Active Directory, DHCP, WINS, DNS, SMS, IIS
- TCP/IP - Networking - RAID, NAS SAN
- Support Remote user connectivity issues involving VPN-Checkpoint and Citrix Application Gateway
- Supported Active Directory management tasks delegation, roles, links
- Created and Modify OU's, Groups Global, Domain Local , User's and Permissions
- Worked with issues related to site to site replication, Trusts, Domain Controllers, Group Policy Objects
- Implemented Audit Policy, Security policies managed Network/User environment using Group Policy
- LAN/WAN fundamentals including experience with routers switches, Internet firewalls, and wireless
- Top of Form
WORK HISTORY
Senior Systems Administrator
Confidential
- Recognize and troubleshot problems with server hardware and applications software
- Design, test, implement, and troubleshoot enterprise server and storage systems.
- Maintain file and print services, IIS 6 7 , DHCP and DNS administration
- Citrix administration, Exchange administration, storage administration, Sharepoint administration
- Managed and automate a large VMware server farm base image Win7 32bit
- Produce and update documentation to process SOP , drawings and monitoring system visio drawings
- Work within a ticketing and work order system
- Assisted in VOIP Mitel , Cisco routers, switches, ASA's.
- Maintained network protection using Orion monitoring
- Maintain complete, accurate timelines for all Se 1 problems.
- Recently helped complete network overhaul switching from HP network to full Cisco environment.
- Provided VLAN and Port administration also map documention of network
- SAN and NAS management tools, command line interface, migrating hosts within/across data center
- Provide training and written documentation for support personnel which include Help Desk, computer technicians, and trainers , internal/external customers, and management.
Savers Administrative Services
Confidential
Responsibility Summary:
- Responsible for corporate headquarters employees including Vice Presidents and CEO.
- Created company standards for SAS 70 Audit
- Provided onsite Level II LAN/ desktop support for user sales, service, training and call center
- Provided Remote Desktop Installation Tool Supports for companywide installations.
- Microsoft Exchange Server 2007 account creation, exchange support, Rpc/http
- Create and maintain comprehensive documentation for all implemented networks
- Maintain and support company's LAN/WAN environment
- Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration -Participate in 24x7 on-call rotation environment.
Polo Ralph Lauren Corporate
Tools Utilized: NT, 2000, Server 2003, Exchange 2003, DHCP, WINS Server, SQL Server, Citrix/Metaframe, Backup Exec Netbackup, DNS, Internet, TCP/IP, routing concepts, used Remedy, Magic for ticket management. AS 400, Altiris Administration, Bosonova,
Responsibility Summary:
- Serve as a 1st/2nd level escalation for production environment system issues.
- Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
- Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
- Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
- Monitors and maintains all data backups including tape management .
- Manage the inventory of all system hardware and software assets.
- User account creation and management.
- Perform approved routine system maintenance on production systems. Maintenance steps and processes changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
- Assist all divisions of IT with routine activity including host/client network address management PCs and printers , network port lock/unlock, AD computer memberships, non-intrusive diagnostics ping, tracert etc and system resource/data gathering e.g. retrieve log files, system inventory .
IBM Triangle Park
Confidential
- Picked up Severity 1 - 4 tickets adhering to a 30 minute Service Level Agreement SLA .
- Perform Hands and Eyes support for the remote Sys Admins and 3rd party Service providers Sprint, AT T .
Day to Day:
- An eye for network surveillance, troubleshooting resolving/restoring and break/fix activities
- operate and keep an eye on our international broadband services IP network, satellite gateway earth stations and an RF network using established network monitoring, control systems and tools
- Was an important part of the notification process of impacting events within established SLA's
- Played a significant role of coordinating with Tier 4 and Tier 5 Engineers to implement configuration change and other maintenance activity on the network
- Knowledge of uplink/downlink gateway earth stations
- Phone support to technicians onsite to resolve issues.
Confidential
Tools Utilized- Windows NT, IIS, Windows 2000, Cluster Server, SQL, Microsoft Exchange, Cisco fiber wiring, Remote PC support using VNC, SMS, Terminal Services and PC anywhere . DHCP support, switches, and routers Veritas Backup Exec 7, TCP/IP Connectivity: Microsoft Office 2000,
Responsibility Summary: :
- Provide comprehensive support for MS Exchange servers at both network and user levels.
- Hand-picked by senior management to implement and maintain Executive Blackberry infrastructure,
- providing critical network support for team operations, public relations, entertainment and daily
- operations. Routinely direct major upgrade efforts:
- Migrated servers from IBM PC series 300 to Dell and Compaq server technology, including Novell
- Configured Cisco Web sense Software to a Windows NT environment.