We provide IT Staff Augmentation Services!

Senior Systems Administrator Resume Profile

5.00/5 (Submit Your Rating)

NC

OBJECTIVE

To obtain a responsible and challenging position where my knowledge and work experience would have valuable application.

QUALIFICATIONS

I am a self-motivated person with excellent communication skills and abilities, who seeks and enjoys responsibility. I enjoy working with people, interact effectively at both technical and management levels. I am also willing to relocate or travel. My biggest assets are my fast learning skills and high initiative.

Skill Set

  • 13 years Windows Administration and support experience.
  • Including Active Directory, DHCP, WINS, DNS, SMS, IIS
  • TCP/IP - Networking - RAID, NAS SAN
  • Support Remote user connectivity issues involving VPN-Checkpoint and Citrix Application Gateway
  • Supported Active Directory management tasks delegation, roles, links
  • Created and Modify OU's, Groups Global, Domain Local , User's and Permissions
  • Worked with issues related to site to site replication, Trusts, Domain Controllers, Group Policy Objects
  • Implemented Audit Policy, Security policies managed Network/User environment using Group Policy
  • LAN/WAN fundamentals including experience with routers switches, Internet firewalls, and wireless
  • Top of Form

WORK HISTORY

Senior Systems Administrator

Confidential

  • Recognize and troubleshot problems with server hardware and applications software
  • Design, test, implement, and troubleshoot enterprise server and storage systems.
  • Maintain file and print services, IIS 6 7 , DHCP and DNS administration
  • Citrix administration, Exchange administration, storage administration, Sharepoint administration
  • Managed and automate a large VMware server farm base image Win7 32bit
  • Produce and update documentation to process SOP , drawings and monitoring system visio drawings
  • Work within a ticketing and work order system
  • Assisted in VOIP Mitel , Cisco routers, switches, ASA's.
  • Maintained network protection using Orion monitoring
  • Maintain complete, accurate timelines for all Se 1 problems.
  • Recently helped complete network overhaul switching from HP network to full Cisco environment.
  • Provided VLAN and Port administration also map documention of network
  • SAN and NAS management tools, command line interface, migrating hosts within/across data center
  • Provide training and written documentation for support personnel which include Help Desk, computer technicians, and trainers , internal/external customers, and management.

Savers Administrative Services

Confidential

Responsibility Summary:

  • Responsible for corporate headquarters employees including Vice Presidents and CEO.
  • Created company standards for SAS 70 Audit
  • Provided onsite Level II LAN/ desktop support for user sales, service, training and call center
  • Provided Remote Desktop Installation Tool Supports for companywide installations.
  • Microsoft Exchange Server 2007 account creation, exchange support, Rpc/http
  • Create and maintain comprehensive documentation for all implemented networks
  • Maintain and support company's LAN/WAN environment
  • Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration -Participate in 24x7 on-call rotation environment.

Polo Ralph Lauren Corporate

Tools Utilized: NT, 2000, Server 2003, Exchange 2003, DHCP, WINS Server, SQL Server, Citrix/Metaframe, Backup Exec Netbackup, DNS, Internet, TCP/IP, routing concepts, used Remedy, Magic for ticket management. AS 400, Altiris Administration, Bosonova,

Responsibility Summary:

  • Serve as a 1st/2nd level escalation for production environment system issues.
  • Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
  • Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
  • Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
  • Monitors and maintains all data backups including tape management .
  • Manage the inventory of all system hardware and software assets.
  • User account creation and management.
  • Perform approved routine system maintenance on production systems. Maintenance steps and processes changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
  • Assist all divisions of IT with routine activity including host/client network address management PCs and printers , network port lock/unlock, AD computer memberships, non-intrusive diagnostics ping, tracert etc and system resource/data gathering e.g. retrieve log files, system inventory .

IBM Triangle Park

Confidential

  • Picked up Severity 1 - 4 tickets adhering to a 30 minute Service Level Agreement SLA .
  • Perform Hands and Eyes support for the remote Sys Admins and 3rd party Service providers Sprint, AT T .

Day to Day:

  • An eye for network surveillance, troubleshooting resolving/restoring and break/fix activities
  • operate and keep an eye on our international broadband services IP network, satellite gateway earth stations and an RF network using established network monitoring, control systems and tools
  • Was an important part of the notification process of impacting events within established SLA's
  • Played a significant role of coordinating with Tier 4 and Tier 5 Engineers to implement configuration change and other maintenance activity on the network
  • Knowledge of uplink/downlink gateway earth stations
  • Phone support to technicians onsite to resolve issues.

Confidential

Tools Utilized- Windows NT, IIS, Windows 2000, Cluster Server, SQL, Microsoft Exchange, Cisco fiber wiring, Remote PC support using VNC, SMS, Terminal Services and PC anywhere . DHCP support, switches, and routers Veritas Backup Exec 7, TCP/IP Connectivity: Microsoft Office 2000,

Responsibility Summary: :

  • Provide comprehensive support for MS Exchange servers at both network and user levels.
  • Hand-picked by senior management to implement and maintain Executive Blackberry infrastructure,
  • providing critical network support for team operations, public relations, entertainment and daily
  • operations. Routinely direct major upgrade efforts:
  • Migrated servers from IBM PC series 300 to Dell and Compaq server technology, including Novell
  • Configured Cisco Web sense Software to a Windows NT environment.

We'd love your feedback!