Summary

• l Offering a strong academic background in IT combined with excellent Networking knowledge and experience, Linux, Mac OS X, Mountain Lion and Mavericks Server, Windows OS and Server skills.
• l Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• l Quickly learned and mastered new technologies equally successful in both team and self-directed settings and proficient in a range of computer systems, languages, tools, systems management and testing methodologies.

Employment with College Studies:

• l Lead Technician Feb 2006 : Department of Labor contract for the Mine Safety and Health Administration in Harlan, KY. Upgraded all Desktops, Laptops, and Printers for administration office. Using Dell state migration tool, connected and tested all desktops, laptops, and printers on domain.
• l Deployment Technician 2005-2006 PCS Louisville, TN. Setup new PC's and Printers for schools throughout the state of Tennessee.

Technology Summary

IT Experience

Confidential

Computer Systems Analyst,Confidential to current Computer management in SCCM ensuring all PC's and Laptops are scanned and meet Y12 Network and computer requirements. Create, test, distribute, and troubleshoot software packages and Windows Operating Systems deployments. Developed MDT Windows 7 standard desktop and laptop images. Engaged and tracked Network and SMS/SCCM issues, with responsibility for the timely documentation, escalation if appropriate , resolution and closure of trouble tickets in Remedy. Troubleshoot network issues for all devices on the network including DNS, Active Directory, and Network Exceptions.

l Apple Systems Administrator, Confidential to current Centrally manage and support all Macintosh Desktop, Laptops, Servers, and Apple iOS devices. Including Operating System Deployments, configurations, software deployments, Anit-Virus software, software updates, and networked printers. Maintain all systems in Casper Suite client management, DNS and Active Directory. Support Mac OS X 10.4, 10.5, 10.6 , 10.7, 10.8 client systems and Snow Leopard, Lion, and Mountain Lion Server and any and all associated software including Adobe Creative Suite 5, Premiere Pro, Final Cut Pro, McAfee Anti-Virus for Mac, and Entrust Secure Desktop for Mac.

Selected Contributions:

• l Researched, tested, and developed knowledge-base and documentation for Microsoft System Center Configuration Manager Operating Systems Deployments.
• l Developed, maintained, and distributed WindowsXP SP3 and Windows 7 32bit and 64bit images.
• l Created, tested, and distributed from SCCM several high priority applications for Y12 customer.
• l Improved relationships and communications with Computer Maintenance, Field Support, and Helpdesk.
• l Team lead on Emergency Operations Desktop upgrade project. Created, configured, and tested EOC Operating System Images.
• l Collaborated with other labs and DOE facilities including Sandia, Lawrence Livermore, and Oak Ridge National Lab testing and troubleshooting required software
• l Initiated relationship with Apple Federal Government.
• l Attended Apple iOS event at Apple Government Reston, VA for MDM.
• l Lobbied for purchase of JAMF Software for Casper Suite Apple Management.
• l Project lead for iPad pilot configurations and support.
• l Created documentation for iPad, iPhone, OS-X VPN and RDP configurations.
• l Enrolled in Apple's Enterprise Developer Program.
• l Created, configured, and deployed first OS X 10.6 OS Image.
• l Enrolled Y12 National Security Complex in Apple ICPT website for the U.S. Dept of Energy with Holman's Inc. for procurement of all Apple, Macintosh, Qlogic, Promise VTrak, hardware, and JAMF Software Casper Suite, Xsan, and other software.
• l Took lead on Macintosh/Apple Support be integrating Mac systems in Active Directory, McAfee Anti-Virus, Entrust Secure Desktop, Cisco NAC. Created standard naming convention, ensured all Macs could function in Windows environment with Remote Desktop, setup LDAP/Kerberos authentication on Mac OS-X clients.

Confidential

• LAN Technician, Confidential Maintained, created, and deleted Active Directory user and computer accounts in three domains. Created and ran VB Scripts for new AD users. Regularly performed Windows Server maintenance in active and dev domains. Test, maintain, and install VMWare clients and servers. Used Remote Desktop, Dameware, and VNC software on a daily basis.
• Research, purchase, and test hardware and software solutions. Used Microsoft Share Point for team projects and communications. Maintained asset tracking system for all devices. Interacted with and trained Customer Support, Escalations, and NOC teams on policies and procedures.
• Developed and supported Apple/Macintosh computer and user policies in a Windows Enterprise environment. Remote administration and supported Apple/Macintosh machines using Apple Remote Desktop software. Verizon Wireless business account Administrator. Archived terminated user data, folders, and Outlook .pst files. Tested Microsoft Desktop Deployment services and Systems Center Configuration Manager in a dev VM Server environment.

Selected Contributions:

l Took lead on Macintosh/Apple Support, including Active Directory integration, created standard naming convention, ensured all Apple/Macintosh integration in Windows Enterprise environment. Setup and deployed Apple Remote Desktop on all Mac clients for remote administration.

Confidential

Integration Department Supervisor, Confidential Researched, tested, and developed knowledge-base for Microsoft System Center Configuration Manager Operating Systems Deployments. Took lead on Macintosh/Apple Support, including adding to Active Directory, created standard naming convention, central management of all Macintosh systems in Windows environment with Remote Desktop. Responsible for Integration department daily operations and administrative tasks. Interviewed and engaged potential contract employees to form the Integration team. Trained team members in Cisco Switches and Routers, IBM Servers, Colubris Wireless Gateways, Cyclades Remote Servers, Computers, Laptops, Printers, and APC equipment configurations using a Linux based semi-auto script. Process RMA's, replacements, and shipping support for all related parts and equipment. Developed cabling, documentation, asset tracking, QA, and shipping procedures. Coordinated requests, purchases and inventory with Supply Chain and Accounting departments. Represent the Integration department at weekly IT, and Supply Chain meetings and communicated the results with my team. Redesigned setup and equipment placement in racks. Co-designed custom software program for asset entry and tracking. Created step by step documentation and procedure for rack builds, equipment installation, wiring, and component configurations. Made on-site visits to vendor locations for change procedures and QA inspections.

Selected Contributions:

l Redesigned rack component configurations and wiring configurations resulting in substantial savings to the company.

Confidential

Rack Technician, 05/2006 to 10/2006 Confidential Build APC racks, install, cable, and configure Cisco Routers, Switches, IBM Servers, Cyclades Servers, Colubris devices. Troubleshoot, clear and reset default configurations for the above devices. Configured network settings, email accounts, user accounts and privileges and added to the proper domain for Desktop and Laptop computers and printers. Interacted with and supported 130 sites in 36 states documenting and resolving all issues in the in house ticketing system. Document all device S/N's, Mac Addresses, and asset tags for data entry and transfers. Trained new employees on rack, cabling, and configuration procedures.

Confidential

Teachers Aide/Asst. Network Admin, Confidential On occasion worked as substitute teacher. Assisted students with curriculum and testing modules. Designed, administered, and graded student tests related to A certifications. Administer Audio/Visual training. Assisted other classes with Wireless, Printing, Network, Projector, and computer related issues. Represented TTCJ at off campus functions. Spoke to groups of prospective students and gave tours of the classes and facilities.