Systems Administrator Resume

SUMMARY

Primary Skills
Linux/Unix/Windows Server Administration
IBM ClearCase/IBM ClearQuest Knowledge
IBM RTC
Shell Scripting knowledge
JIRA
Requires experience troubleshooting end user devices and configuration.
Must be able to communicate with customers and troubleshoot issues supporting a complex environment
Secondary Skills
TFS knowledge
SharePoint
High level of proficiency with Microsoft Office
Process Access Management requests, Triaging mailbox, Incident Management coordination, Management of ticket backlogs, Troubleshoot and customer support of IBM ClearCase, IBM Clearquest,
Collaborate with cross functional teams virtually and in person for Production support.
Create and maintain process documentation
Create process improvements
Requires the ability to multitask and well work under pressure
Requires excellent communications skills, both verbal and written
Must feel comfortable working in a fast - paced, dynamic and flexible environment
Must be able to work shift as needed
Must be able to work extended hours as needed including being available for off hours production support.