SUMMARY

• Global IT infrastructure design, implementation, support, and optimization ITIL-trained senior engineer manager. I possess a partnership-based attitude for leveraging economies and efficiencies from simple server upgrades to converged voice/data networks to business continuity-disaster recovery solutions.
• Enterprise network experience: 1-1/2 yrs with GM, 2-yrs with Compuware, 1-yr with Ford Motor, 7-yrs with AT T, 3-yrs with University of Michigan-Merit Networks, and 12-yrs with Computerland Corporation.
• Network Design / Security / Support Senior network engineer for design development, server/storage, LAN, WAN implementation, and operations support for new configurations to maintain required performance levels and ensure adequate Data Center growth capabilities. Long-term strategy, gap analysis, road maps for application roll-outs, server and switch build-outs, and site consolidation needs
• Project Planning Managed cross-functional teams 5-60 individuals to define and deliver project outputs on time, within budget and with quality results. Taken lead on key research projects, including survey tool development, vendor management, budget management, data analysis and presentation to internal and external audiences.
• Focused on customer commitment and goal/profit orientation, I've developed strong negotiation and persuasion skills, resourceful crisis management capabilities, assertive communication and marketing skills, an instantaneous rapport with team members and line of business stakeholders resulting in a dynamic, agile team.

Industries: Automotive Banking Education Government IT Services Telecommunications

Areas of Expertise:

Peoplesoft / ERP / CIM solutions Department / Team Supervision Governance Security Business Analysis Risk Management Business Process Re-engineering Budgeting Project Management LAN-WAN Design

TECHNICAL SKILLS

• 6-Sigma Leadership and Quality Control
• ITIL v3 / IT Service Management
• Systems Analysis Solutions Development Methodology
• Cisco, Juniper, Nortel Extreme routers, switches, firewall, and content managers:
• Cisco 17xx,18xx, 25xx, 26xx, 36xx, 38xx, 72xx, 76xx, 10xxx series routers, Catalyst 29xx, 35xx, 37xx, 45xx, 55xx, 65xx switches, PIX 51x, ASA54xx, VPN 3000 concentrators, Juniper M-series, Unified Threat Mgmt appliances. Nortel 10xx, 45xx, 83xx router/switches
• T1 thru OC12 circuits, PPP, ISDN, DLSw , SNA, IPSec VPN, ATM, Frame-Relay, MPLS, VLAN router / switch configuration
• Dell, HP, IBM, Sun blade/rack servers
• MS Windows 2003 / 2008 Server Suite
• MS Office Suite / MS Project / MS Visio
• MS Virtual Server / VMware
• Microsoft SQL / Oracle NAS SANs
• Visual C / Perl / Java / Lucent Vital QIP
• BMC Concord / Spectrum Server Mgmt
• Netscout / SOLARWinds Network Mgmt
• NetQoS / NetFLOW Application Optimization
• Cisco Call Manager / Unity IPTel VoIP Mgmt
• CiscoWorks / Cisco MARS Identity Mgmt
• HP OpenView / IBM Tivoli Enterprise Mgmt

CERTIFICATIONS

• IBM ISS2 Certified Network Architect CNA 2007
• Cisco Certified Network Professional CCNP 2000/2005
• Cisco Certified Network Associate CCNA 1998
• Microsoft Certified Systems Engineer MCSE 1998/2003
• Sun/HP UNIX System Administrator 1996/1992
• Novell Certified Network Admin 1994/1998
• CISA PMP certifications - 2010
• Coursework in Cisco Cert Design Architect Voice

EXPERIENCE

Confidential

Network Infrastructure Architect / PM

Highlight: Senior network engineer and project manager for Plant Floor Controls Network Asia-Pac

• Defines project scope, charter, goals, and deliverables in support of business goals with senior leadership and stakeholders approvals
• Champion for IT architectural and ITIL compliance
• Provide technology roadmaps governed by GM strategic direction, business requirements, resourcing and financial constraints
• Interpret business requirements into technical network solutions framework.
• Recommend selection of network discovery, change management and performance tools.
• Liaise with HP CoE Operations, server, deskside and offshore support teams.
• Support incident mitigation.
• Liaise with enterprise applications architects to ensure alignment across technology portfolios.

Tasks and Activities

• Serve as a key representative on major network initiatives
• Provide expert consultation, technical direction, and frameworks
• Manage large-scale projects and diverse regional teams to effectively meet business service and availability requirements
• Provide GM management with project updates, forecasts, and resource needs
• Assist in scoping and costing of projects
• Analyze state of the network's infrastructure design, integration, and operations
• Evaluate emerging technologies against business needs and IT strategic direction
• Respond to strategic design requests as GM's business evolves
• Provide advice and recommendations specific to customer requirements
• Develop design principles, models, plans, internal standards, budgets, and processes based on industry best practices
• Participate in selection of networking technologies and products for implementation
• Continually update understanding of technology trends and business objectives
• Produce and/or endorse network standards
• Update standards and guidelines
• Write technical and business documentation
• Guide and influence team members, SMEs and business colleagues

Industry: Automotive

Environment: Cisco, IBM, HP, Dell, EMC, MS Windows Servers, Oracle, SAP, SQL, Web Svcs,

Tools: MS Office, Visio, Powerpoint and Project, 6-Sigma / ITIL tools, HP PPM, IBM Notes, Tivoli Maximo, AutoCAD, Ciscoworks, Cisco Unified Communications CallManager , Cisco MARS-IDS, InfoBlox

Confidential

Global Infrastructure Manager NCSA / EMEA

• Highlight: Senior network engineer and project manager for AT T Lifecycle Management including Data Center consolidation, Voice over IP implementation, WAN / LAN / WLAN application performance and emerging technologies such as Network Virtualization.
• Responsible for international project planning and service delivery.
• Daily Line of Business and IT stakeholder meeting. Weekly and Monthly SLA reporting.
• 3rd tier break/fix, device migration, and Move-Add-Change-Design support.
• 3rd party vendor management including server, deskside and offshore support teams.
• Recommendation and selection of network discovery, change management and performance tools.
• Analysis of network data collected via enterprise discovery tools using SNMP and SFLOW / NetFLOW.
• Responsible for utilization and forecast planning.
• Organizational planning for Business Resiliency and Disaster Recovery
• Achievements: 6 month Go-to-Market global network migration of client to AT T Global Managed Services and continuing IT Service Delivery Management support. 4 successful multi-day DR tests EMEA
• Industry: Retail / Industrial Manufacturing
• Environment: Cisco, IBM, Sun, HP, Dell, MS Windows Servers, Oracle, SQL, Web Svcs, CRM, TekLogix
• Tools: Azazia Data Ctr Audit software, Microsoft System Ctr, MS Office, MS Visio, MS Project, SolarWinds, IBM Maximo, SameTime, and Tivoli, AT T Vital Suite, CA eHealth Remedy / Concord ,

Confidential

• Network Architect / Solutions Consultant for PSD in-house and client projects. Subject-Matter Expert for network / application performance and emerging technologies. Extensive use of in-house test lab for performance, virtualization, quality of service, and mobility appliance testing. iPass and Blackberry Sprint supported network.
• Multiple cross-duration assignments -- examples below:

Confidential

TSA Project Mgr / Consultant

• Project manager for UMHS data center and IT policy audit to provide baseline for new DC in-construction.
• Major areas included in these efforts were Building Environmentals power, cooling, cabling, storage , Capacity and Disaster Recovery planning, Server Windows, MAC, UNIX and Mainframe , Application, Database, Network, Telecom, SAN, Backup, LAN-WAN, Security, Compliance.
• Develop presentations for IT managers on ITILv3/ITSM frameworks to promote better IT Services practices.
• Review current IT documentation, diagrams, and electronic records. Review DC and NOC daily operations procedures and compliance reports.
• Examine application profile scripts / logs SQL/Oracle/Win/Unix for up-to-date security and intrusion detection.
• Perform gap analysis. Produce road map for new policies to achieve eco-friendly, efficient and secure data center operations.
• Present an effective and portable governance structure for all UMHS data centers. Supervise team.
• Environment: Cisco, IBM, Sun, MS Windows Servers, Oracle, SQL, Web Svcs, Peoplesoft
• Tools: Azazia Data Ctr Audit software, Microsoft System Ctr, MS Office, MS Visio, MS Project, CiscoWorks

Confidential

TSA Project Mgr / Consultant

• Highlight: Implementation SME for Proactive Network Monitoring Proof of Concept solution to isolate, identify, measure, report and troubleshoot dealer network performance and availability issues. Developed use of ITIL framework to show Line of Business ITSM long-term process improvements.
• Supervise a team of 2 Compuware Vantive product SMEs. Provide project management and network infrastructure oversight.
• Implementation Subject Matter Expert for FordStar Dealer Proactive Network Monitoring Proof of Concept solution to isolate, identify, measure, report and troubleshoot dealer network performance and availability issues.
• Developed team use of ITIL framework and ITSM processes.
• Show Line of Business reduced dealer calls for loss of connectivity or other Help Desk calls.
• Utilized standards-based Six Sigma method of Define-Measure-Analyze-Improve-Control DMAIC .
• Simplify operations costs by reducing number of individuals and touch points involved in network resolution.
• Promote up-line sale of Compuware Vantage, ChangePoint, and TestPartner suite.
• Environment: Cisco, IBM AIX, Sun Solaris, MS Windows Server 2003, DB2, Oracle, SQL, Web Svcs
• Tools: Microsoft Office, MS Visio, MS Project, IBM Tivoli, Compuware NetVantage, SolarWinds

Confidential

TSA Project Mgr / Consultant

• Performed Independent Analysis Review of Nat'l Sci Foundation Contingency Remote Access Project.
• Provided expert analysis of project plans to provide 2500-5500 users emergency extended remote access to vital national agency snow day thru 1 week .
• Examined 6-month pilot program.
• Studied produced LAN-WAN and Server-Applications capacity planning reports.
• Consulted with Cisco, Microsoft and Citrix product specialists. Guided NSF project team in documenting current/future network-state analysis for management review.
• Reviewed BC/DR 'Best-Practices' and vendor 'Case Studies' with IT division heads and Business stakeholders.
• Produced recommendations for upgraded enterprise and network architecture support.
• Documented 'next-step' testing and implementation proposal.
• Environment: Cisco, AIX, MS Windows 2007 2003, Novell, DB2, Oracle, SQL, Web Svcs
• Tools: Microsoft Office, MS Visio, MS Project, CiscoWorks, Compuware NetVantage, SolarWinds

Confidential

Business Continuity Security Consultant

• Highlight: Led efforts to develop a professional disaster recovery team to support Wayne County government. Executed 3 major disaster recovery tests and developed updates for 4 additional county agencies.
• Used HEAT to monitor business continuity/disaster recovery for contacting county directors and support personnel.
• Developed and updated Business Continuity/Disaster Recovery plans for Wayne County government.
• Created IT Audit and Governance policies for Wayne County.
• Verified that the policies were updated and posted on the County website.
• Analyzed county agencies' emergency readiness.
• Charted and documented security procedures and proposed mechanisms to meet business and regulatory requirements.
• Prepared vendor agreements to ensure availability of critical applications and systems.
• Tested network operations and platforms disaster recovery.
• Developed network optimization plans.
• Responsible for RSA security badging and Disaster Recover team coordination.
• Developed network performance and survivor-ability metrics.
• Extensive knowledge of internet routing: RIP, EIGRP, OSPF, BGP and related TCP/IP, DNS, DHCP, SMNP, SMTP protocols.
• Industry: IT Services
• Environment: Cisco, Nortel, Juniper, AS400, AIX, MS Windows 2000, Novell, SQL, Oracle
• Tools: JD Edwards, PeopleSoft, Ecora Auditor Professional, MS Visio, MS Project, HEAT

Confidential

Network Architect

• Highlight: Directed major review of newly merged LDMI regional telecom take-over. Trimmed extraneous network impediments and established new collaborative work environment.
• Designed, implemented, and maintained USA-wide IP backbone BGP/OSPF/RIP in a service provider environment.
• Identified and evaluated new equipment solutions, configured new core routers, and maintained backbone and router port capacity in the core network.
• Led and supported the network operations staff in highly technical trouble isolation and resolution.
• Executed system maintenance and upgrades during established off-hour maintenance windows.
• Traveled to remote offices in and out-of-state in the event of emergency repairs or network upgrades.
• Reviewed existing network practices for improvement and execution of necessary improvements.
• Worked independently and under the direction of the ISP Engineering Manager in Virginia to accomplish short term and long-term goals.
• Industry: Telecommunications
• Environment: Cisco, Nortel, Juniper, Extreme Networks, Alcatel, MS Windows 2003, SQL, Oracle, AS400
• Tools: Network routing and switching protocols, NetQoS, MS Office Suite, MS Visio, MS Project

Confidential

Sr. Network Engineer IP Network Planning

• Highlight: Planning and implementation of several Dearborn campus and Louisville plant LAN / WAN / Data Center upgrades. Received Network Community of Excellence Recognition Award 2007 for record-time implementation
• Led architecture, project management, and implementation of network infrastructure and data transport projects.
• Supervised and coordinated AT T, and 3rd party Network Engineers, Field Technicians, and Facilities personnel under direction of senior Ford managing engineers.
• Liaison with network vendors, line of business and manufacturing IT for project development, standards determination, cost accounting, and fulfillment.
• Collaborated as member of IT management team that developed feasibility studies, time and cost estimates using MS Office Suite.
• Developed network designs using MS Visio and Autocad.
• Planned and expedited network-change work orders using MS Project and TeamConnect.
• Reviewed network analysis and reports from Lucent Vital QIP and Cisco Security Monitor/MARS.
• Implemented concurrent projects in IP-Telephony, Plant RF/Wi-Fi, Metro Ethernet GigaMAN , Video conferencing, Data Center / Office / Plant LAN-WAN and Wireless LAN upgrades.
• Scheduled maintenance with Network Operations Center, analyzed daily network outage and performance reports.
• Verified implementation designs at peer review meetings, collaborated with DNS/LAN CoE, wrote advanced network configurations, managed execution and contained project costs.
• Industry: Automotive
• Environment: Cisco, Nortel, Juniper, AS400, AIX, Sun, HP-UNIX, MS Windows 2000/2003, Novell, SQL, Oracle
• Tools: 6-Sigma, SDM, PMI, Cisco Call Manager, Unified Messaging, CiscoWorks, Cisco MARS-IDS, MS Office Suite, Autocad

Confidential

Field Operations Manager / Network Engineer II

• Highlight: Led collaborative team for major bank data center merger and Y2K project. Participated in 5 voice-data convergence projects and over 180 network implementations in 7-year period. Received 2 Edward Whitacre Jr., AT T Chairman/CEO, Recognition Letters 2004 2005
• Provided formal classroom training on UNIX, Network support and TCP/IP tools. Supervise 30 people between engineers and technicians.
• Local-area network/Wide-area network engineer and corporate technical liaison for 'Managed Services' major contracts: ANX eBusiness, State of Michigan and BankOne current JPMorgan-Chase accounts.
• Developed network designs and implemented local-area and regional communications networks.
• Provided pre-sales support and project management.
• Installation rack stack hardware/software to support ATM, Frame-Relay, MPLS, VPN, Metro-Ethernet and IP Telephony carrier-class networks.
• Assisted corporate network operations centers NOCs tier 1 thru 3. OSI level 1 thru 7 troubleshooting.
• Coordinated Switch Technicians and Field Engineers with monitoring, executing trouble-analysis, maintenance and repair of clients' regional networks.
• Dispatched, or provided remote administration, for 3rd -tier escalation between client NOCs, AT T and 3rd party vendors for routing or repair resolution.
• Expedited network-change work orders.
• Maintained client data center and team Fr-relay / VoIP test labs.
• Maintained inventory and device configuration records within Oracle database
• Wrote advanced router/switch configurations.
• Develop network upgrade, implementation, and test plans.
• Contained project costs and developed vendor schedule scripts.
• Developed expertise in convergence technology, network performance, quality of service, and internet security.
• Managed personal schedule and others on assignments to provide 24/7- 365 on-call network support.
• Industry: IT Services
• Environment: Cisco, Nortel, Bay, Extreme, Alcatel, IBM AS400, HP-UNIX, Sun Solaris, MS Windows NT/2003 Server, Novell
• Tools: MS Office Suite, MS Project, MS Visio, Netscout, SOLARWinds, NetQoS, NetFLOW

Confidential

Network Systems Engineer Associate NOC Manager

• Team lead 12 people for Metro-campus network, regional-state ISP network, and international INTERNET2 project.
• Supported Tier 1 and 2nd level network monitoring, trouble-analysis, problem isolation, and root cause follow-up for 50K local user and 25M remote user complex dial-up/VPN/broadband video support.
• Supported SS7 SONET. Executed metrics analysis, and mentored junior staff.
• Developed extensive knowledge of internet routing: RIP, EIGRP, OSPF, BGP and TCP/IP, DNS, DHCP, SMNP, SMTP protocols.
• Industry: Education- Department of Technology
• Environment: Cisco, Bay Networks, HP-UNIX, Sun OS, MS Windows NT, Novell Netware, SQL, Oracle
• Tools: MS Office Suite, MS Project, MS Visio, HP OpenView, BMC Concord, Spectrum