OBJECTIVE

• To obtain a challenging position in the telecommunications field that builds upon my technical experience.

SUMMARY

• 4 years as a Cisco Certified Network Tech configuring routers and troubleshooting network issues.
• 11 years as a Network Engineer specializing in systems troubleshooting/network operations in various headend environments for VoIP, Video Streaming and high - speed Internet load balancing.
• 14 years in electronic troubleshooting including RF, wireless and digital circuitry.
• Ability to approach and solve problems in a systematic manner.
• Excellent supervisory and communication skills

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Senior Network Analyst

Responsibilities:

• Troubleshooting circuits for connectivity, error monitoring and bandwidth usage through NetQOS, inspecting Type of Service graphs to determine protocol usage, load balancing and any source of congestion.
• Working with Cisco routers, switches, ASA’s and firewalls, including Cisco Catalyst 6509, Cisco Catalyst 3650, Cisco 2900 series, Cisco 871-Wireless Cisco MGX Series.
• Configure new routers and interfaces remotely as they are installed in the field.
• Requires daily correspondence with local support techs to configure CSU’s and multiple carriers including Confidential for provisioning and troubleshooting bundled Confidential -1’s, DS-3’s and other GRE and IPSec circuit tunnels.

Confidential, Franklin, TN

Network Engineer

Responsibilities:

• Configuring Cisco routers and assigning new IP addresses to each interface in order to turn the site up and bring the equipment online.
• Providing tech support for field techs and numerous corporate help desks.
• Logging into various routers and modems with telnet and Secure Shell sessions to check the configuration and the carrier’s signal strength and noise levels.
• Remotely upgrading firmware versions.
• Monitor customer and network alarms and take appropriate actions to proactively resolve troubles.
• I am trained in FCC regulations for sending credit card information over secure IPSec tunnels.
• I consistently ranked in the top 3 for resolving customer issues each month.
• I am Cisco Certified and possess expert knowledge of numerous models of Cisco routers. I have also worked with many protocols including BGP, OSPF, SIP, EIGRP, and RIP.
• Installed configured and managed Cisco routers and switches/catalysts (Cisco 6900, 3500, ASR routers) and Fujitsu routers.
• Served as an expert for all associated equipment including: routers, switches, multiplexers, VoIP servers, and firewalls.
• Analyze WAN traffic using sniffer and traffic analyzers to report and troubleshoot complex network issues.
• Deployed LAN and WAN networks for clients, end clients and customers.
• Created global wan template and procedure for BGP site rollouts/activations.
• Designed and implemented main application server farm and site domain services (WIN, DHCP and DNS), and MS Exchange based communications.
• Coordinated upgrades and provided technical solutions and support for site domain and application services (DHCP and DNS services).

Confidential, Madisonville, KY

Headend Network Engineer

Responsibilities:

• Performed network troubleshooting on all video/audio, internet and VoIP telephony outages and interruptions in service.
• Installed, tested, and maintained Arris C4 and C4c routers for internet including high-speed DOCSIS 3.0 level-1 protocol. Also performed node splits/load balancing.
• Performed maintenance of VOD content ingest/propagation server, checked daily error reports for load balancing/performed updates of the customer menus for VOD content to make new programs available, and hide expired titles.
• Maintained and performed troubleshooting and repair of Insight media and Confidential Spotlight ad-insertion equipment as well as queue tone wiring to Distribution Amps.
• Pushed out software/firmware upgrades to NC-1500’s, ARPD’s, NSG’s, and all network elements/equipment as needed.
• Experience with Confidential /Terayon Cherrypicker configuration and grooming/routing of transport stream software as well as Confidential Atlanta “Big Band” software.
• Set up labs for testing all models/versions of modems and eMTA’s as well as Confidential and Pace set-top boxes.
• Perform troubleshooting of all network elements including Cherrypicker encoders/multiplexers, SEM’s, Cisco routers, broadband/fiber transmitters/receivers.
• Maintained and configured OM-1000/2000 for EAS alerts on each Downstream Plant, configured EAS equipment for proper radio broadcast/performed EAS testing.
• Performed weekly EAS tests for FCC requirements checking proper NOAA radio stations, weather/Amber alerts, as well as force tuning of analog/digitals channels.
• Working knowledge of multiple protocols including Multicast, OSPF, SIP, BGP, RIP-NG, HTTPS, SSL, TCP/IP, UDP, Point to Point over Ethernet, DHCP, DNS, POP-3 & SNMP.
• Performed all satellite dish maintenance of LNB’s and Terrestrial Interference Filters, as well as satellite acquisition (direction, declination and skew/polarity).
• Installed sat receivers for MPEG-4 and MPEG-2 format, kept Excel spreadsheets to include location in rack, video/audio PIDs, satellite, transponder, and polarity.
• Familiar with security packet sniffers and analyzing packets to determine malicious spammers and hacking procedures on servers.
• Regularly visit security sites/web forums to keep up with the latest Trojans and viruses and the proper prevention/firewall methods.
• Provided spectrum analyzer analysis/field support for all line techs to obtain optimal SNR/Quam throughout the Hybrid Fiber-Cable plants.
• Proficient with making all connections including RF, BNC, Cat-5 and Cat-6 crimps/connectors.

Confidential, Nashville, TN

Network Technician

Responsibilities:

• Daily repair and maintenance of headend and related electronic devices. Resolve issues on transport networks in a timely manner.
• Perform installation and FMP testing of CMTS/VoIP Arris C4 routers.
• Perform troubleshooting of network elements (i.e. encoders, multiplexers, modulators, Cisco switches, edge encryptors, SEM’s, broadband transmitters/receivers, satellite antennas and receivers).
• Experience with Sweep/Balancing and FCC Proof-of-Performance testing
• Monitor the network logs VOD for errors, replacing drives and performing all preventative maintenance and software upgrades.
• Experience with “muxing” and digital pods, transport stream routing and dac maintenance. Also proficient with command prompt syntax.
• Configure and map IP Networks
• Operate and maintain various types of test equipment (MPEG stream analyzer, OTDR, network analyzer, spectrum analyzers, waveform monitors, signal generators, fiber optic scopes and video analyzers)
• Install, maintain and test fiber optic transport systems
• Perform software and hardware upgrades
• Assist in development of emergency restoration procedures

Confidential, New Castle, DE

Network Technician

Responsibilities:

• In depth knowledge of TCP/IP protocols and technology in a video environment with IP protocols: Multicast, HTTPs, SNMP, DNS, DHCP, PPPoE, & SSL.
• Knowledge of Confidential Atlanta, Confidential DAC600, RADD6000, OM1000/2000.
• Expertise with configuring and troubleshooting Cisco and Juniper routers and switches.
• Knowledge of MPEG2, MPEG4 and IPTV
• Head end and video hub testing, integration, installation and operation experience
• Testing digital video equipment used in traditional head end environment.
• Knowledge of Broadband Fiber Network (FTTP)

Confidential, New Castle, DE

Lead Dispatch

Responsibilities:

• Supervised all daily functions of the department
• Conducted monthly performance reviews
• Scheduling of staff and labor hours
• Trained personnel on new technology and billing systems

Confidential, New Castle, DE

Customer Service Rep

Responsibilities:

• I enjoyed helping customers solve their technical problems.
• I worked in the advanced products queue where I helped customers troubleshoot their internet and VoIP (Voice over IP) telephone needs.

Confidential, Newark, DE

Technical Service Supervisor

Responsibilities:

• RF Engineer/help desk support supervisor providing technical assistance for satellite communications and troubleshooting of both hardware and software issues Confidential a headend facility.
• Advanced training in uplink and downlink set-ups including satellite dish alignment and peak signal acquisitions.
• Trained new technicians on the operation of satellite interface program.
• Scheduling of call center staff