SUMMARY:

• Over 10 years experiences in providing Tier 3 Technical Support to IT Infrastructure
• VCP5 -DCV, CCNA, MCSE 2012, MCSA 2012 R2, MCTS 2012 R2, SCSA, CCAA, ITILV 3.0
• Expertise in delivering services for NetApp, Dell Compellent and Sun ZFS (FC/FCoE/iSCSI) storage products including SAN, NAS disk systems and software installations/configurations
• Strong skills in implementing Server Optimization & Integration Services to createcost-effective, scalable and resilient server infrastructures to support business applications
• Excellence in applying best industry practices and optimizing resources to better define and develop future-state server environment
• Instrumental role in integrating seamless migration of physical servers to VMWARE / Hyper-V Virtual environment prior to deadline
• Profound ability in troubleshooting technical malfunctions, administrative inconsistencies and offering customized solutions towards optimizing network connectivity, performance and reliability

TECHNICAL SKILLS:

SAN/NAS (Enterprise Array): NetApp Data ONTAP, Dell Compellent, SUN zfs 7320/7420

Virtualization: VMWARE ESX/ESXi 2.5 - 5.0, VSphere & WorkStation, vCenter 2.5-5.0, vMotion/HA/DRS, Hyper-V 2008 R2 & 2012 R2, Citrix XenApp/Server 6, Solaris Zone/Container

OS Platform: Windows Server 2003-2012, Solaris 10, HP-UX, Red Hat Enterprise Linux, Win XP, 7, 8

Hardware: Cisco Unified Computing System B & C Series, Dell PowerEdge R610/R810/2950/2980, Rack Server, HP ProLiant BL460c G7 Server series, IBM BladeCenter HX5, Oracle’s Sun Fire X4470 M2/M3 Server, Oracle's SPARC T3-1/T4

Applications: Active Directory, Forest and Domain Trust Management AD Group Policy/ ADFS/File & Hyper-V Cluster/DNS/Bind/WINS/DHCP/MS NLB/CA & IIS 6/7/8, Cisco UCS Manager 2.0, Microsoft SCCM 2007-2012/SCOM/SCVMM 2008R2-2012, Microsoft ISA/TMG/UAG, SQL Server 2003-2008 R2 Altiris Patch Management Solution, McAfee ePolicy Orchestrator 4.0, OCS and Lync SolarWinds Orion Core 2011.2.2, Monitoring System, HP Data Protector/Symantec Backup Exec/NetApp NDMP Backup/MS DPM/Symantec NetBackup, Hitachi ID Password Manager, SimpleSync, NetApp OnCommand System Manager, Dell Enterprise Manager

PROFESSIONAL EXPERIENCE:

Sr. Technical Specialist 

Confidential

Responsibilities:

• Spearheading design, installation, configuration, security, capacity planning and maintenance of available enterprise data storage systems (NetApp Data ONTAP, Dell Compellent, SUN zfs 7320) and monitored performance, errors and warnings on FC network and attached storage systems
• Maintaining and providing storage and FC/FCoE/iSCSI network policies/SAN security using Zoning, Masking & Mapping and standards
• Expediting troubleshooting of performance issues and proposing short term fixes / long term solutions

Sr. Technical Specialist

Confidential 

Responsibilities:

• Maintaining in-house documentation for repeatable processes including database feature installation, disaster recovery and most commonly faced technical glitches/malfunctions
• Designing, installing and configuring ESX/ESXi 3.x, 4.x & 5.0 Server through iLO/iDRAC Installation and Configuration Virtual Center Server 2.5-5.0.
• Installing and configuring Server environment for Windows 2003-2012, Solaris 10 and Solaris Zone/Container, Red Hat Enterprise Linux. SQL 2003-2008 R2
• Conducting analysis, architectural design, installation, configuration, capacity planning and administration of Hyper-V 2008 R2, 2012 Standalone and Cluster Management Solution
• Carrying out deployment and configuration of VMM 2008R2 & SCVMM 2012, System Center Private Cloud
• Leading team in analysis, architectural design, installation, configuration, capacity planning and administration of Server Patch Management Solution for over 1000 Servers
• Designing, installing and configuring and executing deployment of appropriate patches to Servers for operating system and application software managed by systems MS SCCM 2007 & 2012
• Establishing Server OS & Application compliance reports based on IT Security Standards
• Install, Configure, Maintain, Process Optimization and SQL replication of SQL 2005-2008R2 Server
• Install, Configure & Maintain Share Point Servers
• Install, Configure & Maintain Symantec NetBackup Master/Media and Tape Library (Physical and VTL), deduplication/compression/encryption
• Following and adhering to ITIL practices for Change Management

UNIX/Windows Server System Administrator 

Confidential

Responsibilities:

• Performed all phases of Unix Solaris 10/Windows Systems 2000/2003 management including Design, Installation and Configuration of server management, account management, server back-ups using Varitas/HP Data Protector, network print management, software/hardware installation and support
• Participated in installation, configuration and administration of AD Domain Controllers, Group Policy Implementation and worked on TCP/IP, NTFS, NFS, UFS, DNS, DHCP, WINS, Directory Services infrastructure, IP addressing and sub-netting
• Expedited multiple tasks including tracking down and fixing server software / hardware issues and monitored systems in a cohesive manner
• Identified root cause and established system performance tuning to improve potential productivity
• Developed Technical Backup & Recovery Procedures, Technical Continuity Strategy, Business Impact Analysis and Recoverability Assessment

Technical Support Analyst/LAN Administrator

Confidential

Responsibilities:

• Conducted troubleshooting and provided prompt resolution of hardware and software application issues with a 100 percentage success rate
• Researched issues on various computer systems and databases to resolve outstanding complaints
• Established and maintained successful relationships with service providers, dealers and consumers
• Served as operating system expert, providing technical support for entire organization
• Developed and managed project plans and provided status updates to management