SUMMARY:

• Accomplished and meticulous Systems/Network Administrator with 10+ years’ experience managing server infrastructures and Data Centre operations across multiple platforms. Effectively planned, installed, configured and improved IT infrastructures to achieve a high level of productivity. Collaborated with clients, software developers, technical writers, and interface designers on many diverse projects.
• Committed and attentive professional with strong interpersonal skills and a well - earned reputation that has the proven ability to understand the client's needs combined with positive results.

TECHNICAL SKILLS:

Platforms: Microsoft Windows Server (2003, 2008 R2 and 2012 R2), UNIX & Linux (Sun 10, AIX 5.2, HP-UX 10, Red Hat 7.0, CentOS 6.8, SUSE 10, Ubuntu 11), Apple OSX, VMware vSphere ESXi 5.5, Hyper-V, Citrix, IBM SoftLayer Cloud, Rackspace Cloud

Networking: Local Area Networks (LAN), Wide Area Networks (WAN), TCP/IP, Active Directory, Group Policy Objects (GPO), VPN, DNS, DHCP,HTTP, HTTPS, DFS, SFTP, SSH, SMTP, VoIP, SNMP, NTP, LDAP, IMAP, TLS/SSL, IIS, Apache, Tomcat, WIFI, RSA, 802.1x, IPv4, IPv6, VLAN, Dot1Q Trunk, MPLS, EIGRP, BGP, RSTP, MST, RIP, OSPF, QoS

Software: Microsoft Office 2013, Exchange 2010, SharePoint 2013, SQL 2014, SQL 2014 SSRS, Microsoft WSUS, Microsoft SCCM, Microsoft SCVMM, Visio, Office 365 for Mail and Sharepoint, Atlassian Confluence, Lotus Notes 9.5, Blackberry Enterprise Server, Oracle 10, Symantec Backup Exec 2012, Symantec NetBackup 7.6, HP Data Protector, Simpana CommVault, IBM Tivoli TSM, Symantec Ghost Solution Suite, Symantec Corporate Antivirus 10.0, Symantec Web Security 3.0 and SMTP Gateway 3.0, CA eTrust Threat Management r8.1, eTrust Secure Content Manager r8.1, Sophos Antivirus Security and Data Protection 10.1, Sophos SafeGuard 6.1, Absolute Computrace, McAfee ePolicy, Fluke NetFlow Tracker 6.0.5, Nagios, Cacti, IBM Director, Windows PowerShell, Unix and Linux Shell Scripting, Globalscape ESFTP Server, DM Open Text 5.x, Sage BusinessVision, MySQL, Tomcat, Apache, RDBMS, Python, PHP, Samba, HTML, XML, PowerCLI, WMI, TSQL

Hardware: NetApp (IBM N-Series) Storage (NFS and Fiber Channel), Dell Equallogic, IBM Storwize V7000, IBM 8677 Blade Centre, IBM AIX pSeries, xSeries, Solaris Sun, Clarion EMC Storage, Sun ZFS SAN, HP5300 Blade Center Appliance, IBM 1722 DS4300 IBM SAN, IBM TS3100, Dell PowerEdge Rackmount, Cisco UCS, Lenovo Thinkvantage Desktops, Apple IPhone, Android, RSA Keys, Cisco ASA 5510, Dell Sonicwall, Cisco 3570 and 2960 Switches, Cisco 2600 Series Routers, Cisco MARS-20, Cisco WAP, Juniper SRX220 routers, Cisco IronPort C150 SMTP Gateway, Dell 6000 series switches, WatchGuard BorderWare XCS 560, BorderWare QMS 1000 Quarantine, Fortinet, Checkpoint R75, Sophos Email Gateway, Avaya 8300 with Voice Mail, Norstar Meridian, Nortel Voice Mail, Nortel ACD Phone and Voice Mail Systems, Nagios, SolarWinds Orion, Avocent DSR 2030 KVM, APC Symmetra PX 16kVa N+1 with Premium XR, Tripp Lite 16kva UPS, Kemp LoadMaster, F5 BIG-IP Load balancer, Netbotz 420, Kantech and Verisoft Card Reader and Bioscrypt Systems, Polycom

PROFESSIONAL EXPERIENCE:

Senior Systems Administrator

Confidential

Responsibilities:

• Windows 2012/2008 Active Directory Management (DNS, DHCP, GPO)
• Created, used and managed Windows PowerShell scripts to Automate Tasks
• Setup, monitored and managed Hyper-V Hosts and Guest Virtual Machines using SCVMM
• SQL 2012/2008 Failover Cluster Installed, setup and managed
• Managed, created and monitored Storage Infrastructure (Dell Equallogic and IBM Storwize)
• Managed and maintained Dell Sonicwall Firewall and Kemp Load Balancers
• Managed Windows IIS7 and IIS8 Web Services
• Server, virtualization and network infrastructure monitoring (Hyper-V, SCVMM and OpManager)
• Change management (ManageEngine)
• Mentored other team members
• Analyzed current production environments and Build documentation database in Sharepoint and Confluence
• Created and Designed Detailed Technical Documentation of Collocation Datacentre Facilities
• Migrated current datacentre environments to private cloud infrastructure

Systems Administrator

Confidential

Responsibilities:

• Managed, monitored and setup Windows 2008/2012 Active Directory, DNS, DHCP, GPO
• GPO setup, management and creation used to customize RDS 2012 RemoteApp Farm environment for companywide Terminal services project such as Adobe, MS Office and IE11 based applications
• Managed, created Technical Documents in DM Open Text system for knowledge transfer
• Managed, checked and monitored patch management Microsoft WSUS and SCCM 2012 systems
• Used Native VMware vSphere Tools and Nagios System to monitor VMware vSphere ESXi 5.1 Infrastructure
• Setup IBM x series physical servers and IBM SAN (Fiber Channel, SAS) for VMware vSphere environment
• Setup and Managed SQL 2008/2012/2014 Servers
• Created and used SQL queries for SQL Server Reporting Services (SSRS) used to audit SCCM data
• Edited and used XML and HTML code in SCCM and RDS packaging of Software Applications
• Managed and maintained Windows IIS 6 and 7 Web Services
• Deployed and created SCCM Software Packages such as Adobe and MS Office
• Setup, managed and monitored setup of PXE boot using SCCM 2012
• Managed, maintained and monitored Cisco 2960 and 3570 switches
• Customized and modified HTML website for RDS 2012 Project
• Managed and used Windows PowerShell for Active Directory infrastructure
• Managed Sophos Email and SafeGuard Appliances
• Managed Exchange 2010 Environment
• Managed and maintained Symantec Backup Exec 2012

Senior Systems Administrator

Confidential

Responsibilities:

• Part of IT Services team in Toyota’s Head Office in Toronto. Manage +300 servers both Virtual and Physical
• NetApp (IBM N-Series) Storage, used ONTAP monitoring tools to manage NetApp Storage (Storage Size +100TB)
• Created VMware vSphere templates used to deploy server implementations (Virtual machines +300)
• VMware ESXi 5.5, Site Recovery Manager, vMotion, SnapMirror and SQL Snap Manager for Disaster Recovery projects
• Used Windows PowerShell, VMware PowerCLI and WMI scripts in order to create reports used to audit Windows and VMware vSphere infrastructure for quick analyzing and automation
• Supported, managed and troubleshoot Windows 20003/2008 R2 / 2012 R2 Active Directory in an enterprise multi domain and forest with multiple national zone sites
• Performed monthly automated patch cycle for Microsoft Critical Updates using WSUS console of +300 servers
• Troubleshoot and analyzed TCP/IP issues
• DNS management of IP addresses used for multi domain both private and public
• Monitored, checked and troubleshoot DHCP issues
• Managed and monitored SQL Server 2008/2012 backups
• GPO management and implementation for WSUS, SCCM and other services as required
• SCCM used to manage compliance of servers, audit software and connect to workstations remotely
• ITIL - Change (RFC) and Incident Management system (ServiceNow) to Support end users in various departments
• Used Symantec NetBackup to backup and restore files
• Windows patching WSUS implementation, managed and monitoring
• Windows PowerShell scripting used in various administrative tasks for AD and VMware vSphere
• Managed and monitored TrendMicro OfficeScan Antivirus Services
• Created documentation regarding technical information when implementing projects and kept up to date
• Used Cisco UCS monitoring for12 ESX hosts
• Managed, implemented, monitored systems while diligently working on multiple issues
• Supported end users with ServiceNow ticket tracking system

Systems Administrator

Confidential

Responsibilities:

• Managed, monitored and setup Windows 2008 Active Directory, DNS, DHCP, GPO
• Microsoft Office deployment, setup and management including Microsoft Outlook
• Backup and management of IBM Tivoli TSM
• Setup IBM x series servers and IBM SAN (Fiber Channel, SAS) platforms as hosts for VMware vSphere environment
• Setup IBM Server x series servers in a RAID 1 and 5 environments to utilize redundancy for VMware vSphere Hosts
• Managed, monitored and maintained Symantec Backup Exec 2012 backup jobs
• Managed and maintained IBM TS3400 Tape Library System for IBM TSM Backup environment
• Checkpoint Firewall and VPN management
• Monitored, maintained and managed SQL 2008 backup and maintenance jobs
• Windows IIS 6 and 7 Web Services Management and maintenance
• IBM Storage Systems management and maintenance
• Use of Double-Take Software to remote copy files to offsite collocation
• Cisco 2960 and 3570 switch management, maintenance and monitoring
• Use of Windows PowerShell to manage and maintain infrastructure
• Sophos Email Appliance and Sophos SafeGuard management
• Used Linux Shell Scripting to accomplish Tripp Lite and Nagios Projects
• Managed, monitored and assisted in help desk and server issues relating to DM Open Text
• Managed, checked and monitored patch management using Microsoft WSUS and SCCM
• RSA key management, monitoring, unlocking and administration
• Managed and setup DM Open Text documentation system so that technical information can be used for future as well as knowledge transfer for other members within the IT department.
• Setup, managed and implemented Kemp LoadMaster used in various application load balancing and clustering functions such as Exchange 2010 high availability and Windows 2008 IIS sites
• Managed and monitored the reorganization project of VMware vSphere and IBM SAN storage
• VMware vSphere host management and migration project from ESX 4.1 and ESXi 5.1 environments
• Exchange 2010 high availability and site resiliency implementation project
• Absolute Computrace Active Directory GPO implementation project
• DNS/DHCP architecture project which involved the research of the current structure on the network and develop, implement and maintain new policies on existing infrastructure.
• Managed and monitored Tripp Lite and APC UPS project
• Setup Nagios system on Linux CentOS to manage and monitor production, development and UAT environments

Exchange Messaging Services Administrator

Confidential

Responsibilities:

• Functioned as a Systems Administrator within the IT Department
• Managed and maintained MS Exchange 2010 and MS Lync 2010 Infrastructure in Active /Passive HA (Clustering) in a large user base environment of 5,000+ user mailboxes
• Managed and maintained Office365 ADFS Microsoft online subscription base with 115,000 User Accounts
• Managed and maintained Active Directory and Group Policy Objects (GPO) services within a Windows 2008 environment with 150,000 User Accounts
• Managed and maintained BES5.x 2 HA servers and BES10 BDS server
• Maintained Servers in both Physical and Virtual Environments (VMware vSphere ESXi 5.1)
• Utilized HP Data Protector Backup system for Exchange 2010 environment
• Continuously supported end users using Footprints ticket tracking system for 2nd and 3rd level support issues for clients that used Outlook, Thunderbird, OWA, IMAP (Mobile) and BES Clients/Tools
• Upgraded technical documentation and diagrams using Visio and MS Office
• Directly involved with the creation and implementation of RFC forms which were utilized to implement change in a production environment which included Windows PowerShell scripts and other valued technical tools and documentation according to ITIL standards
• Utilized various native windows tools as well as Orion Network Performance Monitor from SolarWinds
• Provided weekly and monthly reports to analyze and monitor performance, scalability counters and thresholds to examine the areas which require improvement and also provided reports utilizing Windows PowerShell scripts
• Monitored, managed inbound and outbound mail using WatchGuard XCS and QMS SMTP gateway products.
• Managed Listserv groups by using LDAP in a UNIX Sun Solaris environment
• Created, tested and used in production Solaris shell scripts to accomplish various scheduled tasks

Systems Administrator

Confidential

Responsibilities:

• Active Directory Windows 2008 and Windows 2003 management
• Managed and maintained Linux (Red Hat, SUSE) and Unix (AIX, HP, Solaris) environments
• Managed network security (i.e. Cisco PIX and ASA firewalls) as well as Layer 2 and Layer 3 core switches
• Utilized and created Windows, Linux and Unix shell scripts to automate administrative tasks
• Maintained pre-production, production, UAT and infrastructures - both Physical and Virtual
• Managed Exchange 2010 mail server, BES 5.x, Blackberry, iPhone and Android device setup and management
• Installed and managed the Cisco IronPort Mail Gateway for secure inbound and outbound mail delivery
• Use of help desk ticketing incident tracking and RFC (Request for Change) in a production as per ITIL standards
• Managed collocation SaaS servers, Cisco ASA and switching gear in a 24x7 production environment
• Configured and managed SAN storage environments within production and development environments
• Managed and maintained, Web Services environment for both IIS and Apache web services
• Managed and maintained Linux, Apache, Tomcat and MySQL (LAMP) services in a Unix and Linux Environment while utilizing Cisco ASA Firewalls and F5 BIG-IP Load Balancers
• Utilized and monitored user activity by using Websense Web Security Content filtering and Sophos AV service
• Analyzed and resolved LAN/WAN issues by utilizing various tools such as IBM Director, Fluke Tracker, Nagios, Cacti, Big Brother, MARS-20 Syslog Analyzer and Windows Performance monitor
• Setup, managed and monitored Globalscape (SFTP) portal used for internal and external clients for secure file transfer of client data
• Monitored and verified integrity of network systems hardware and server resources. Reviewed system and application logs, verified completion of scheduled backup jobs and managed clustered environments
• Organized physical and virtual servers, configured hardware, peripherals and storage as required for the production environments using both customized and standard images with Symantec Ghost imaging software for physical platforms as well as VMware vSphere and Hyper-V templates for virtual environments
• Evaluated and purchased servers, desktop workstations, network hardware, peripheral equipment, and software
• Utilized SharePoint help desk ticket tracking system for internal end users
• Conducted monthly analysis of data destruction requirements as needed

Network Administrator

Confidential

Responsibilities:

• Migrated, installed, supported and maintained Windows, Linux, Unix and Novell Netware networks.
• Managed, supported and monitored internal Office and client SaaS hosted server infrastructure and appliances within the internal Data Centre and at client locations as 3rd-Level support in a 24x7 environment
• Organized, configured and maintained Lotus Domino Server and Exchange 2003 servers
• Lotus Notes and Microsoft Office deployment, migration and management
• Unix and Linux Bash and Korn shell scripting used for administrative purposes
• Supported and maintained the Symantec Corporate Antivirus Solution (Symantec Enterprise Security)
• Setup, managed and monitored Norstar Meridian Phones, voice Mail boxes and Nortel ACD call centre system
• Managed, monitored and created rules and requirements for the Checkpoint Firewall
• Key person that managed, setup and installed the Sage BusinessVision applications and client connections
• Configured, managed and maintained racking and cabling systems, utilizing PDU’s and KVM switches