SUMMARY:

• Extensive experience in Infrastructure Operations with technical skills on Distributed and Mainframe platforms. Possess driven background and extreme knowledge on MVS/ZOS390, VMware, Unisys, Unix/AIX - Linux, and Midrange/AS400 platforms. Familiar with tracking tools, SAR, MOBIUS-VDIRECT, Clarify, Vantive, Peregrine Service Center, Remedy, Service NOW, and HPSD. Other monitoring tools utilized are Tivoli Tech, HP Open View, Spectrum, Net Cool, NetIQ, SOA, Big Brother, Solar Wins, Bladelogic, WebSphere and SiteScope.

PROFESSIONAL EXPERIENCE:

Confidential

IT Operations Manager

Responsibilities:

• Led daily activities of Data Center. Ensured operations were in accordance with established procedures and practices for SOX compliance meeting SLA’S and MTTR.Approved Adhoc/ Special request for production job execution.
• Monitored performance of computing equipment, coordinated equipment installation and delivery schedules with vendors. Recommended purchase of new equipment, products, and services to ensure effective data-processing operations. Enhanced productionmonitoring toolshaving Spectrum and Remedy communicating through Sys-EdgeOIM script.
• Established procedures for all daily Mainframe/UNIX batch processing and ensured maximum utilization of system performance. Managed central server based applications LP, PE, Mongo, SAFE, CDW, REO, and EDR financial applications. Established maintenance window for plannedoutages with Vendors CSC.
• Developed procedures for establishing data processing priorities and efficient, scheduling of jobs-as well as provided reports for production/reproduction and delivery. Worked withBusiness area on improvements for applications for Operation Centersupports.
• Evaluated and tested data recovery on systems and services to ensure efficient and timely recovery in the event of disaster- such as power failure. Led several DR projects with CSC to recover all LPARS on Mainframe Platform. Worked on Out of region Application DR project to ensure timely recovery of 28 liquidity finical applications.
• Provided guidance toten subordinates on and IT career path. Recommend changes to policies and established procedures that affected immediate organization and operation. Performed employee evaluations, Bi-weekly one on one’s, monthly staff meetings, and vacation scheduling for 24/7 environment.
• Selected as advisor to subordinates to meet deadlines for deployments/implementations and resolve technical problems in a timely manner. Developed and administered schedules, performance requirements; budget responsibilities. Led cooperative effort among members of project team.
• Managed and coordinated activities within department and application teams. Manned Service Desk workstation for critical path escalation and problem management procedures for 128applications. Organized Swat calls and bridge lines for support to triage and resolve issues to reduce Business impact.
• Mandated SDLC Methodology for system life cycle in Operation Center. Worked with outside vendors such as IBM/CA/ BMCto update license for monitoring tools and equipment.

Confidential, Raleigh, NC

Production Support Analyst

Responsibilities:

• Monitored Mainframe/Server support for internal and external customers Confidential / Confidential customers.
• Ensured production support of secured data for Hippa accounts using Autosys, Jobtrac, Ca11/Ca7 as scheduling platforms.
• Supported Mainframe routine maintenance IPL System LPARS, Batch processing, Service Center and Lotus notes for tracking and compliance for SOX and Federal Regulations.
• Supported programmers/DBA with systems issues for GDF deliverables.

Confidential, Atlanta, GA

Data Center Analyst

Responsibilities:

• Met SLA S for SOX compliance.
• Involved in root cause analyses, and resolving tickets for Mainframe, Open System, and Production Support issues. Used System applications and task TSM, DNS, SQL, CICS, DB2 and VPS. MVS/390 and UNIX systems for production support. Using utilities: HSM, ABARS, ADSMS, JES2, TCP/IP, CA-7/11, SDSF, JCL, and TSO. System platforms UNIX, HMC, Main View, TMS, FTP, REXX, Tomcat, and WebSphere/WAS to bounce application instances.
• Monitored system performance, utilization, DB2, and IMS regions.
• Used Tivoli Tech and HPSD as reporting tools to create trouble tickets and identify system problems.
• Dealt with programmers on batch production issues and running jobs on CA7/Autosys/Control-M

Confidential, Atlanta GA

Production Control Analyst

Responsibilities:

• Monitored batch jobs on Mainframe OS390/MVS and executing of production job schedules on Unisys system.
• Submitted schedules through Control M for batch processing.
• Monitored WEB Sites for agency on Big Brother, Moms, and Sitescope.
• Resolved CMM cases using Peregrine Service System as the reporting ticket tool.
• Assisted clients with VRU updates and calls. Resetting officials and client s passwords using active directory/group policies.
• Notified programmers, DBA, and application owners of abends or system problems.

Confidential, Atlanta, GA

Information Analyst

Responsibilities:

• Analyzed and monitored jobs on VM/ZOS Mainframe and printing reports.
• Ensured that all tapes were formatted to Disc for SAP conversion: tape restores and backups. Position was for SAP implementation for system conversion from Mainframe to UNIX environment.
• Supported clients at Help Desk to open and close cases in timely manner.
• Ran batch jobs per client request. Processed EOD reports and EOM month batch payroll.

Confidential, Atlanta, GA

Information System Analyst

Responsibilities:

• Ensured all ERP were tracked through Clarify trouble tickets. Solved, dispatched and assigned case to meet all SLA S.
• Tier 3 responsibilities involved monitoring jobs via TSO and MVS/Z/OS390 Mainframe/ Network Support. Communicated critical path production issues with Programmers/DBAs to assist with resolutions for abends. Modified and tested production schedules for batch processing on Mainframe/Unix platform.
• Utilized UNIX scripts to determine status of jobs and file transfers. Ran batch productions jobs to count revenues for southeastern electric systems. Created changes in JCL and production schedules. Used Client Server to run application in SAPS, Walker, AMPS, and CSS subsystems.
• Worked on CICS regions to open and close files for clients and customers. Used Jobtrac/CA-11 and Auto-Sys to control and monitor job stream. Tracked abends with SAR and Mobius. Used SQL/VI-Editor to monitor scripts and job performance. Ran batch jobs by executing Unix Scripts on Oracle database.
• FTP files to SCS stockholders, Confidential, and Confidential while in compliance with Sabine s Oxley (SOX). Updated CMM/CSS for outage notification for external customers. Used Clarify tickets to trouble shoot, escalate, and resolve issues. Triaged with helpdesk to analyze problems and take corrective action in resolving issues in a timely manner.

Confidential, Winston-Salem, NC

Computer Operator

Responsibilities:

• Generated reports and monitored batch jobs.
• Ensured proper backups, pulling tapes for off-site vault locations, IPL systems and network shut down procedures.
• Operated Confidential Laser 4135, 4050 and monitored OS/2 Server.
• Received EDI and MIS transmission and FTP files to different remote sites.
• Used vast experience troubleshooting IBM AS/400, UNIX platforms, Confidential Laser 4135 and 4050.
• Monitored mainframe, Sun, and VAX servers.

Confidential, Winston-Salem, NC

Computer Operator

Responsibilities:

• Generated reports throughout network and other subsidiaries of Confidential .
• Operated Confidential Laser 4135, 4050, and Model 3090. Ran batch production jobs and checked condition codes to track abends
• Checked EDI and MIS transmission through mailbox SNA/BSC lines to ensure data transfer.
• Performed system AS/400 backup and restores.
• Triaged Mainframe problems when disaster occurs and IPL system to resolve the issue.