SUMMARY:

• Motivated and driven IT professional offering 10+ years of hands - on experience, leading all stages of systems development efforts, including requirements definition, design, architecture, testing and support. Demonstrate ability to develop high-performance IT network and server environments, while participating in planning, analysis, and implementation of solutions in support of business objectives.
• System design, implementation and analysis of infrastructure. Full lifecycle of project management, including data integrity, disaster recovery, risk assessment and impact analysis.
• Technical specification development, including policy planning and implementation.
• Design, implementation, support and troubleshooting of IT Services such as directory services, e-mail, web, DNS, etc. Design and development of systems security procedures and strategies.

TECHNICAL SKILLS:

Operating systems: Red Hat Enterprise Linux and CentOS version 5, 6 and 7; ESXi; HP-UX

Scripting: Bash and Python;

Software: vSphere 5.5; Service like: DNS (BIND, djbdns), Mail (postfix, dovecot), FTP (vsftpd, proftpd), Web (apache). Etc

PROFESSIONAL EXPERIENCE:

Confidential, TX

Implementation Engineer (Linux)

Responsibilities:

• Gather requirements from customer for new server and storage deployments.
• Own the engineering details and changes for assigned implementation projects.
• Base configuration using the Build Configure Verify process for hosts related to the project.
• Installation and configuration of Verizon supported software tools.
• Installation and configuration (at customer request and guidance) of software tools not documented and supported by Verizon
• Document Return-To-Service (RTS) procedures for custom monitors created.
• Resolution of outstanding monitors displaying in pre-production alert management system.
• Writing customer specific deployment guides
• Creating customer specific deployment scripts

Confidential, Dallas, TX

Escalation Support Engineer III

Responsibilities:

• Working with a team to oversee the entire customer management process via trouble ticketing, ensuring that customer response times are at a predefined minimum and that support staff properly respond using correct literature and well thought solutions.
• Minimizing the adverse impact of Incidents.
• Problem control - identifying root cause and advising Incident Management on “work-arounds”.
• Error control - ensuring known errors are resolved through change.
• Being responsible for the creation and maintenance of application flow diagrams, RTS, "How To's", and other informational articles as appropriate.
• Ensuring availability for escalations for assigned customers 24x7 on a rotating, on-call basis.
• Identifying and correcting re-occurring technical issues within assigned customer(s) environments.
• Completing all Windows, network, and Linux/UNIX system administration tasks requested by collocated and managed services customers.
• Open trouble tickets with remote facility staff or work directly with DFW facility staff to locate inaccessible servers, diagnose hardware faults and oversee repairs. Where applicable, be available to walk techs through or oversee a remote technician in identifying and repair customer initiated misconfigurations that leave servers inaccessible.

Confidential

Senior Systems Administrator/Leading Expert

Responsibilities:

• Led planning and implementation of cluster based on HP Integrity servers running under HP-UX 11iv2, including kernel tuning and optimization.
• Planned and implemented company’s anti-spam and anti-virus filter for company’s e-mail server. Planned and implemented companywide Internet and e-mail utilization policies, also participated on planning and implementation of other IT policies.
• Provided onsite and remote level 3 technical supports.
• Provided remote users with remote connection through VPN.

Confidential

Senior IT Engineer

Responsibilities:

• Design, implementation and support of company’s network infrastructure based on Microsoft Windows Server 2003.
• Design, implementation and support companywide Web, FTP and Mail services. Support and troubleshoot Siemens HiPath 3000 series PBX
• Design, implementation and support companywide security infrastructure. Design, deployment and support of proxy server based on Microsoft Internet Security and Acceleration Server, planning and implementation of Microsoft Windows Server Update Services, planning, deployment and support of Kaspersky Business Space Security as company-wide anti-virus software.

Confidential

Systems Administrator/IT Specialist

Responsibilities:

• Planning, deployment and support of e-mail, web, ftp.
• Planning, deployment and support of DNS service running on Red Hat Enterprise Linux 3
• Support and troubleshooting of Microsoft Active Directory. Participated in planning and deployment of Confidential Corporate Anti-Virus.

Confidential

IT Specialist

Responsibilities:

• Designed and implemented two network segments of National Academy’s network.
• Provided continuous (24x7) support and troubleshooting of National Academy’s LAN, WAN connectivity and servers

Confidential

IT Specialist

Responsibilities:

• Support and troubleshooting HR Department network infrastructure
• Support and troubleshooting HR Department workstations and server running on Microsoft Windows NT Server 4.0