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Systems Support Technician Resume

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New York, NY

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SUMMARY:

  • Technology and services professional, 8+ years of IT experience, providing exceptional client support and customer service. Enjoys working in fast paced challenging environments.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Windows AD, Group Policies, Srvr 2003/2008, File, Print, AV, DC and Application Servers Mac OS X server client environment Implementation and Administration of Backup Solutions - CA ArcServ, EMC Avamar, MS Sharepoint Opentext Fax Server, Digital Signage Systems, Winpak Security Access System Citrix Presentation Server 6.5/XenApp, Server Farm - Gateway, published desktops, published applications. Installation, management, and Configuration of TCP/IP, DHCP, DNS, and WINS protocols and services Experienced working with HP Proliant and Dell PowerEdge Server series OS: Windows 7/8, Windows Server 2003/2008/2012 , Mac OSX Client 10.7, 10.8, 10.9. Software: MS Office Suite 2007/2012, MS Visio 2007/2012, Microsoft Office Suite 2007/2010/2013 , Microsoft Exchange 2007/2010, Microsoft Forefront Endpoint Protection, VMware Vsphere/ESXi 5.5, Citrix Presentation Server 4.5, Citrix XenApp 6.5, Mac OS, SQL 2005/2008, Numara Track-It, BMC Footprints Service Core ticketing system, Adobe CS 5/5.5/6 Network: TCP/IP, DNS, DHCP

WORK EXPERIENCE:

Confidential, New York, NY

Systems Support Technician

Responsibilities:

  • Under the supervision of System Administrator, troubleshoot and administer various technologies including VMWare 5.5 Virtual Infrastructure (Vcenter, ESXi), Microsoft Exchange Email System, Active Directory Domain Services, and Group Policy objects.
  • Primary administrator of LIM’s Backup Schema - including tape devices, storage nodes, validation, and restores.
  • Manage LIM’s entire (data) server infrastructure including Print, File, and Application servers.
  • Responsible troubleshooting and closing all Level II escalated tickets.
  • Responsible for incoming faculty and staff members on IT services and technologies.

Confidential

Senior Technician

Responsibilities:

  • Provide administration and support of system servers (physical and virtual) Domain Controllers,File Servers, Print Servers under direct supervision of System Administrator including installation, setup, and troubleshooting of issues.
  • Responsible for complete redesign and implementation of Backup Schema leveraging QuantumScaler 40 and Avamar Data Store Nodes; final solution provides under 1 hour recovery time for any LIM systems within the environment.
  • Project lead working directly with the Director of IT in the design and implementation of Numara Footprints ticketing system - escalations, routing, work flows, and ticket classification.

Confidential

Help Desk Technician (Level 1)

Responsibilities:

  • Lead technician for troubleshooting and assisting with all issues related to workstations, peripherals and other electronic equipment such as printers, audio visual, smart phone (Blackberry, IPhone, Android) installation and configuration.
  • Responded to all end-user calls, emails, walk-in requests for technical assistance.
  • Responsible for the daily administration and management of Active Directory user accounts.
  • Provided assistance to remote users via Citrix, VNC, Dameware applications.
  • Day to day management of Security Camera Systems (Divar Bosch and GE DVR’s

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