SUMMARY:

• Expert Release / Project Manager and Analyst with over 25 years of experience identifying and resolving complex problems with sustainable solutions. Full development life - cycle experience, including joint application design, business analysis, systems analysis, usability testing, change control, programming, and acceptance testing and release management. Excels in complicated environments with challenging personalities and requirements.

PROFESSIONAL EXPERIENCE:

Confidential

Release & Configuration Manager

Responsibilities:

• Recipient of two quarterly s: the Consultant of the Quarter in the 4th quarter of 2013 and the Mythics Way for demonstration of commitment to outstanding customer service in the 1st quarter of 2014.
• Managed release schedule and ensured quality of deliverables, including Project Tailoring Plans that documented the release requirements for each gate review, resulting in 100% on-time deliverable submission and scheduled reviews.
• Created and managed the Integrated Master Schedule (IMS) for seventeen projects and their intricate inter-project dependencies. The new IMS became a trusted resource for USCIS, and they used it for all resourcing, and product deployment decisions.
• Successfully introduced creative program management initiatives to foster excitement for and ownership in assigned USCIS projects by Mythics team members. As a result of these initiatives, I was able to improve morale and client satisfaction and shorten project release times.
• Promoted to Configuration Manger to oversee the Change Control Board (CCB) process. This entailed creating of Change Requests (CR) in Remedy and System Change Requests (SCR) in Serena Business Manager.
• Redesigned the Integrated Project Team (IPT) Status meeting agenda to include a snapshot of the schedule and created the CR Status Table. This created one-stop shopping once a week to track progress. The IPT meetings now are 50% shorter with the number of action items reduced by 95%.
• 100% success rate CR approval at the associated USCIS DCABs, NCABs, and DHS ICCB reviews.
• Documented the Birds-Eye view and then depicted the eCISCOR system graphically. The client now uses this diagram when communicating with the data owners.
• Managed the client’s migration from a Waterfall development methodology to an AGILE SCRUM methodology, including a documented SCRUM release management process and flowchart.

Confidential

USCIS Quality Assurance Analyst

Responsibilities:

• Strong client-facing skills and project management expertise in an ever-evolving and dynamic environment. Managed multiple projects concurrently, knowledge of SELC, SDLC, and SCRUM methodologies; managed processes in place while implementing new processes; verified and validated work in order to move to next steps while ensuring unencumbered support.
• Managed and coordinated the IV&V of concurrent software development projects. Served as the major point of contact for 35+ assigned systems throughout the entire SELC/SDLC/SCRUM which involved the facilitation of the IV&V planning, documentation, management, coordination and execution of end-to-end development lifecycles including configuration and release management.
• Liaison between the client organization, contractor project teams, functional and technical test teams, and production support teams. Coordinated the efforts of peer Subject Matter Experts (SME) across the entire SELC/SDLC/SCRUMspectrum to ensure that IT projects met standards for system requirements, architecture, security, interoperability, and performance. Included participation in, and coordination of, SME assessments of applicable system documentation, including leadership of formal stakeholder gate review meetings. Coordinated and facilitated milestone reviews and prepared summary reports and s.
• Maintained outstanding customer satisfaction in a challenging client environment. This Client team presents “grades” (A-F) on a weekly basis. Maintained an “A” average.

Confidential

Financial Analyst / Administrator

Responsibilities:

• Designed and implemented a financial aid database standardizing and providing hierarchy to the merit-based scholarship selection process, resulting in metrics that identified s to the best-qualified candidates. Additional benefits included reducing turnaround time to same day redistribution of declined s.
• Redesigned financial review process to compile standardized metrics, increasing the reliability of financial aid s to the best-qualified candidates. Reduced annual budget by $500,000.
• Converted and consolidated 9 years of financial data in eight independent databases into the new CAMS College Management System, resulting in the ability to create concise historical reports. Additional functionality included direct interface with Billing, reducing data entry by 50%.
• Project Manager for The Samuel Adams Journalism Scholarship. Full project lifecycle, chaired meetings with the Office of Admissions, Development, Marketing, Tech Department, and Faculty to create a time line of advertisement, collection of applications, and candidate selection.

Confidential

Business/Systems Analyst - Senior Consultant

Responsibilities:

• Spearheaded a redesign project, creating 300 pages of system requirements. Maintained the document through change control process.
• Guided project deadlines while collaborating with business owners, development, and testing teams to deliver project objectives on time and within budget constraints.
• Development and integration of business requirements to gather presentational data, achieving a Project Management Office100% program presentation acceptance rate.
• Managed document review and acceptance between stakeholders and the development team. During the programming phase, selected as the development team’s subject matter expert. Facilitated a standard use case-based document for multiple format business documents.

Confidential

Project Manager & Business Analyst - Senior Consultant

Responsibilities:

• Wrote and presented the business case after conducting Joint Application Design sessions with the stakeholder to the Nextel.com Program Management team.
• Interviewed stakeholders for business case write up and served as their representative during development life-cycle by reporting on ongoing progress.
• Established a successful business plan to identify and manage issues, increasing client satisfaction.

Confidential

Sales Engineer

Responsibilities:

• Assisted psychology clients in selecting and installing video equipment, including pre-sale and post-sale support, installation,, marketing, and trade shows.
• Performed expert, customizing project design and analysis for academic, corporate accounts, and government agencies conducting behavioral and usability research.

Confidential

Customer Service Representative

Responsibilities:

• Analyzed Radio Frequency (RF) data providing technical support for tuning and optimization communications systems of wireless carriers. Measured wireless network data, including on-the-ground measurements of radio frequency path loss, cell site configurations and switch parameter settings into the wireless carriers’ enterprises. Assisted AT&T with implementation in three major markets (Los Angeles, Chicago, and New York City).

Confidential

Business/Systems Analyst - Consultant

Responsibilities:

• Collected and identified business, user, and system requirements. Assisted with design projects, including billing, and provisioning of local, long-distance, and wireless communications.
• Decreased staffing needs by one third, streamlining processes.
• Performed ordering application code review to determine order rejection root cause.
• Evaluated Quality Assurance procedures and design document for an Object Oriented application. Without adding additional complexity, provided more thorough testing in a shorter time frame by 23% and increased communications between development and testing staff. Reduced testing staffing requirements and turn around time for fixes from three days to one day.

Confidential

Programmer / Analyst - Consultant

Responsibilities:

• Telecommunications Programmer/Analyst specializing in ADABAS and Natural applications. Assigned to multiple telecom clients such as MCI, Cable and Wireless, and Concert performing analysis, testing and application programming.

Confidential

Sales Engineer

Responsibilities:

• Federal agencies supported: Confidential, Confidential, Confidential, Confidential, Confidential, and the Confidential .
• Assumed corporate responsibility for organizing and managing the deliverables on a $400,000 contract with Confidential that had been allowed to languish for more than a year and a half. Through videoconferencing, met weekly with more than 80 of the customer’s employees, in nine separate locations throughout the country. Developed a plan of action and managed development to product completion. Saved the contract, which resulted in generation of a new $80,000 contract for additional revenue.

Confidential

Customer Service Representative

Responsibilities:

• Customer Support - Designed a graphical representation for all corporate products into one diagram, which allowed reduced textual materials pertaining to installation documents. Resulted in a new support document written for corporate support representatives, which led to a revision on the installation user guide for the entire customer base.
• Communication - Evaluated customer support procedures; determined customer’s perspectives on the actual on-the ground problems, resulting in the creation of a symptoms section for product fixes. This allowed faster resolution of problems, most being resolved immediately, which reduced escalation to management.