Objective:

With over 18 years of industry experience from banking to manufacturing to government and several contracts I have become a very seasoned professional. I bring experience and ideas from all of my past employers. I am in pursuit of a position in a corporate environment as a Sr. support analyst or desktop manager where my technical skills will be utilized and developed.

Skill Sets:

• Routers/Switches:
• Setup, flashing, troubleshooting and deployment of Cisco 19xx 36xx routers/ switches along with others e.g. Bay Networks.
• Servers:
• Windows NT 4.0, 2000, 2003, 2008 R2, Novel Netware 5.x, Exchange 2003/2007,
• Software Support:
• Microsoft Office 97, 2000, XP, 2003, 2007, 2010 and 2013 suites
• Adobe CS3, CS4, Symantec Antivirus, Mcafee Antivirus, Various other antivirus suites,
• Symantec Ghost, Acronis, PING, Drive Snapshot, Mcafee Endpoint encryption EPO, Mcafee Safeboot,
• OS: Microsoft DOS, Windows 3.1, 3.11, 95, 98, ME, NT4.0, 2000, XP Professional, Windows Vista, PE, Windows 7, Windows 8, LINUX
• Hardware:
• HP, Dell, Sun, OSD, server repairs installs.
• HP, Xerox, Dell, Lanier, and more maintenance e.g. installing PM kits, fusers
• Desktop/Notebook repair and replacement of parts, upgrades .
• Mobility devices Windows mobile I phone, Blackberry, and other smart phones, air cards, scanners Trouble shooting and implementation strategies.
• Mail:
• Lotus CC mail, Thunderbird, Group Wise, Microsoft Exchange 2000, 2003, 2007

Employment History:

Software Transformations

Confidential

• System security Active Directory, Novell Netware, Mcafee EPO, Safeboot, Fortress, CleanSlate, DNS DHCP console.
• Magic Ticket system
• Remedy Ticket system
• Application support for government systems onsite and remote
• McAfee Safeboot encryption and the newer McAfee Endpoint EPO protection suite administration and client setup.
• Trend Micro and Mcafee AV suite configurations.
• Conversion from Thunderbird to Outlook 2007, and Outlook 2010
• Mainframe Attachmate client configuration,
• Creating and updating images for XP machines.
• System support and Test/Prep for Windows 7 migrations working with developers and NETS and other departments to figure out how to get the proprietary applications to work on Windows 7 and streamline the deployment across the state of NC
• Building sysprep images for the NCESC Windows 7 rollout., Developer images, and other departments
• Windows 7 hybrid Virtual XP Mode configuration setup.
• VPN configurations and troubleshooting.
• Account Security, System support, deployments and troubleshooting.
• System support and upgrades moving to Office 2010 and Windows 7
• Regional conversions
• Avaya VOIP support and configurations

Confidential

Software Transformations

• System security Active Directory, Novell Netware, Mcafee EPO, Safeboot, Fortress, CleanSlate, DNS DHCP console.
• Magic ticket system now Remedy
• Application support for government systems onsite and remote
• McAfee Safeboot encryption and the newer McAfee Endpoint EPO protection suite administration and client setup.
• Trend Micro and Mcafee AV suite configurations.
• Conversion from Thunderbird to Outlook 2007, and Outlook 2010
• Mainframe Attachmate client configuration,
• Creating and updating images for XP machines.
• System support and Test/Prep for Windows 7 migrations
• Building sysprep images for the NCESC Windows 7 rollout., Developer images, and other departments
• Windows 7 hybrid Virtual XP Mode configuration setup.
• VPN configurations and troubleshooting.
• Account Security, System support, deployments and troubleshooting.
• System support and upgrades moving to Office 2010
• Regional conversions
• Avaya support and configurations

Confidential

• VPN Account management.
• AD Manager Plus for bulk importing of user accounts
• Continuum Door lock systems
• Interaction Intelligence Administrator version Interaction Center V 2.4, VOIP support administration and troubleshooting
• Windows 2003 Server Active Directory.
• Citrix support administration. Session and application troubleshooting.
• Citrix Presentation server.
• Security of AD, I3, MEPS, Continuum, Personnel, Stafflink, and ESN accounts
• Hardware support for VOIP systems, desktops
• Symantec Ghost imaging.
• ESN token administrator
• New User training
• High turnover Call center many deactivations and activations.
• AVAYA VIOP management and troubleshooting.

Confidential

Sr. LAN/DESKTOP SUPPORT

• Senior support of all desktop issues
• Workstation configurations, and break/fix issues.
• Imaging machines for training classes.
• Blackberry device deployment and account maintenance
• Account management Active Directory Windows environment
• Remote Desktop, Ghost, Pointsec endpoint encryption, and many other proprietary bank applications support.
• Practicing the Bank standards in secure device deployment
• Inventory maintenance
• New employee training and secure ID deployment.

Confidential

SYSTEMS ENGINEER

• Patching project to Patch approx. 1800 servers.
• HPSA and older version OPSware to update server patches.
• Setting up servers for SysEdge and Ehealth monitors.
• Installing NSM event monitor with a few SNMP strings.
• Update inventory in SAS Service Center
• Manage virtual devices on VMs using Vsphere.
• Setting up Site Scope Monitors.
• Remote administration on a day to day basis
• Updating static routes on the management NICs
• Troubleshooting connection issues.
• Day to day discovery and verification of servers
• There were a few other tools and updates depending on the server pools that we set up.
• All of this was on the Windows environment side

Confidential

SR. DESKTOP/LAN SUPPORT

• Image and deploy workstations
• Update and maintenance of floor hardware, and peripherals.
• Break/Fix of floor equipment.
• Application support for Microsoft Office suite, email archiving, and some proprietary applications..
• Phone system management and support using Avaya VOIP system
• Remote administration on a day to day basis
• Network cabling troubleshooting and punch down.
• AS400 configurations for the desktops
• Cisco VPN configuration for the desktops.
• Windows Environment Support

Confidential

APPLICATIONS ENGINEER

• Manage, maintain, image/deploy, and update workflow production machines, corporate machines, and line controllers.
• Update and maintenance of floor hardware, and peripherals.
• Imaging and building servers and workstations using Ghost, Acronis, and PING.
• Due to roll changes on the fly. Responsible for finding errors in applications often from code changes. Maintenance and repair and rebuilds for well over 40 HP Proliant DL360 servers. Also maintenance swaps on SUN, OSD, and Dell servers.
• R D for new equipment and software to make the production environment more efficient
• LINUX Windows Vista, Windows 7 Windows 2000 server, Windows 2003 Server, MAC, based systems support.
• Virtual desktop management using VMWARE version 7.x
• Exchange 2003/2007 security and management,
• All work was well documented and followed up on thru JIRA our ticketing system.
• Blackberry IPhone and Windows mobile troubleshooting and deployments, Adding users editing distribution groups security.
• Video conferencing support Polycom vsx10000.

Confidential

SR DESKTOP SUPPORT

• Maintain network connectivity.
• Security administration for Active Directory and Exchange 2003.
• Adding users managing objects, groups, printers, and distribution groups.
• Desktop support. Phone system management,
• All PC/Server/Mobile Electronics procurement
• Exchange enterprise management.
• Active Directory security and support Windows 2003 Server.
• Systems implementation. Symantec Ghost and ACRONIS Desktop imaging and repair.
• Video Conferencing Polycom 7000 and 8000 . WiFi administration. Infrastructure wiring and testing. All electronic device support, copiers, printers, mobile phones, smartphones, 2 way.
• Remote administration, Testing, Training, writing procedures.
• Managing contractors, Manager of mobility contracts ATT, Verizon, Sprint US Cellular . Setup and monitored our usage and made changes to the contracts as needed for company savings. Device deployments application deployments to the devices, Goodlink server management Windows Mobile, IPhone, and Palm Smart phones .
• Managed the Aspect Phone system. Managed the inventory and licensing, Research and development of new technologies to help the company grow. If something new came out and I thought we could use it for business I could order one test it in our environment and trash it or implement it.
• Wrote process documents and I.T. Policies.

Confidential

LAN/DESKTOP SUPPORT

• Network and desktop support of Churches, businesses and home workstations. I offered training consulting, and LAN/Desktop support services.
• I performed network setup configurations, installs, imaging of machines. Break/fix for printers, and printer maintenance.
• I also setup Windows 2000 networks.
• I supported several proprietary software packages along with Microsoft Windows 2000, 98, ME, XP Home, and XP Pro., Microsoft Office 2000, XP, and Microsoft Office 2003.
• I supported wireless access, DSL, Cable, dial up, and Direct Way Satellite modems.
• During this period I also ran a few contracts here and there.

Confidential

FIELD TECHNICIAN

• Supporting Desktops and Laptops, Windows XP, 2000, 98, and 95 workstations.
• Admin Tools: NW Admin, ZENWORKS, HP Jet Admin, Console One, Remedy,
• GroupWise, Symantec Ghost. Symantec AntiVirus
• I was responsible for creating base images for new machines.
• Setup, multicasting and deploying of new and converted machines.
• I also completed printer setups local and network IP as well as NDPS printing . Troubleshooting network Voice over IP and wireless connection issues.
• Support of Microsoft Office Suites - 2000, XP, and 2003.
• Installing applications creating software push packages and making use of ZENWORKS, Console One, and NW Admin.
• Support of installing HP Jet Direct cards and wireless networks.
• Managing Symantec Security Suite and configuring for automatic updates. There were 15 Tech's/35,000 users teachers students and staff .

Confidential

HELP DESK PROFESSIONAL.

• Admin Tools: NET-IQ Administrator / FSA File Security Administrator, CMC Citrix Metaframe Console. Magic ticketing system, Expert City for remote admin to all Beazer Homes offices.
• Supporting JD Edwards accounts
• Supporting WINTERMS WYSE and Citrix connections
• Configuring and Supporting RSA tokens for VPN clients
• Remote Desktop Assistance
• Exchange mail moves
• Support of Outlook, Office 2003, Windows 2000, Windows XP, and other proprietary software packages.
• Dial up, VPN, Token access and IP connectivity.
• Network User setup, security, and account maintenance.
• Support and setup of Blackberry devices.

Confidential

FIELD TECHNICIAN LAN/DESKTOP SUPPORT

• Network and desktop support of Churches, businesses and home workstations.
• I offered training consulting, and LAN/Desktop support services.
• I performed network setup configurations, installs, imaging of machines. Break/fix for printers, and printer maintenance.
• I also setup Windows 2000 networks. I supported several proprietary software packages along with Microsoft Windows 2000, 98, ME, XP Home, and XP Pro., Microsoft Office 2000, XP, and Microsoft Office 2003.
• I supported wireless access, DSL, Cable, dial up, and Direct Way Satellite modems. During this time I also completed a few contracts for companies like TFI doing desktop support and conversions.

Confidential

NETWORK ADMINISTRATOR

• Administered Windows NT and Novel Networks.
• Conversion of Netware 4.11 to Netware 5.1 servers. Responsible for
• Managed user profiles, distributing user rights, creating application objects, user objects, printer objects and policy packages in Netware 5.1.
• Whats up Gold monitoring
• Traveled throughout North and South Carolina for on-site system repairs and upgrades on workstations, routers, and switches.
• On-call South Eastern region of the Carolinas.
• Setup and installed the Insight Manager Server 2000 Server/SQL 2000 Server to inventory switches, routers, printers, and PCs on the network.
• Pioneered a database to compliment Remedy to track and query all workstation and laptop warranty and repairs.
• Also used ZENWORKS tools for remote control and to push applications.
• Application packaging using SEAU packager. Building distributable MSI files and executables.
• Setup a Ghost server to multicast images to departments and call centers.
• Supported IP, IPX, PPP, VPN, and Dial Up. Tools: Custom cables cable, Pentascanner, Punchdown, Cable testers, DM Meter. Mail support for Lotus CC Mail and Microsoft Exchange.
• Windows 2000, 98, 95 and NT Workstation, 2000 Server and NT Server support.
• Building, repairing, imaging, and deploying workstations,
• Installing hardware/software and printer upgrades and printer PM kits.
• Worked in conjunction with other corporate helpdesks on projects.
• Deploying and running patches and updates to Bay Networks, Cisco 1900 and 2900 series switches.
• Lotus CCMail maintenance and administration.