Career Overview

Information Technology professional with 17 years of broad technical expertise including expert in enterprise server and application virtualization architecture using Vmware and similar tools. Eight years experience enterprise level computer and network security analysis and security policy development and implementation. Extensive experience in optimization of information network resources and network planning. Management expertise in training and communication of complex technical concepts with non-technical staff. I am interested in management and technical opportunities that further my career using virtualization services in both local and 'cloud' computing environments.

Professional Experience:

Senior Virtualization Architect, Senior Systems Engineer. One month contract designing and implementing solutions for HVE Virtualization clients using HVE proprietary architecture. This involved working with products such as VMWare horizon suite, VMWare VSphere Data Protection, McAfee Move, ESX5.2i, VMWare Thinapp, Sharepoint, and other Windows related technologies.

Confidential

Senior Applications Architect designing the VMWare View 5.0 environment, and its integration with McAfee MOVE. This includes upgrading the 4.0 environment, upgrading McAfee MOVE to a agent-less scanning environment, and the daily administration of the VMWare View environment. Troubleshooting and administrating of ActiveDirectory multi domain group policies as they pertain to VMware.

Confidential

VMWare Architect on short contract to design VMWare solution to streamline the companies production line. It was my duty to design a solution that would allow the company to quickly change the production line to be able to quickly change products with minimal downtime. VMWare ThinApp v5 was initially researched as the solution, however we eventually decided on VMWare workstation as ThinApp was not compatible with the software which was being used.

Confidential

VMWare architect on short contract to help migrate VMWare v5 server farms to a new datacenter. This included racking and stacking of Cisco UCS servers, cabling and installation of ESX server. Also included migration of current infrastructure to the new datacenter. Architecting and implementing Active Directory group policies as they pertain to the VMware view environment.

Confidential

VMWare Administrator on short contract to help get new VMWare v5 server farms up and running. This included racking and stacking of servers, installation of ESX server, and routine administration of the installed VMWare infrastructure. Administration of Active Directory group policies as pertaining to VMware implementations. Also included upgrade of current infrastructure to the latest versions.

Confidential

Designed and implemented the overall Virtual Desktop Infrastructure VDI architecture for all of HDVest desktops. Responsibility including developing the architecture, of desktop virtualization for all HDVest desktops. I developed detailed architecture documents, project plans and architecture implementation strategies. I architected the AD structure and group policy as pertaining to the VMware view installation. The virtual desktop environment was build on VMware View 5.0, ESX 5i And EMC Storage including new features such as persona management, and folder redirection for non-persistent desktops. I also built a development foundation for thinapp packaging, and virtualized the companies application base. I architected and implemented the companies fault tolerant VDI backup site which was replicated from the main headquarters. I was also responsible for documenting and transfer of knowledge to HdVest so that they are able to support and maintain the environment into the future.

Confidential

Designed and implemented the Appsense architecture for all of DFW Airport desktops. Developed detailed architecture documents and project plans for the Environment Manager deployment at DFW Airport. I was the main point of contact for the Appsense deployment onsite, doing the architecture, full implementation, and training of the product. I lead the products deployment from start to finish.

Confidential

Designed and implemented the overall Virtual Desktop Infrastructure VDI architecture for all of ACS desktop virtualization initiatives. Responsibility includes developing the architecture, business case and applicability of desktop virtualization for our customer base. Developed detailed architecture documents, project plans and architecture implementation strategies for multiple VDI deployments. I developed several white papers and architecture documents on Virtual Desktop Infrastructure. I was instrumental in the closing of VDI sales based upon architecture and the ability to execute. I also perform pre-sales activities based around virtual desktop infrastructure initiatives, as well as project management activities. I constantly keep abreast on new technology, testing and deploying products such as LiquidWare Labs, Appsense, VBlock, EMC Storage, Cisco UCS, Nexus 1000 virtual , VMware 3.5 4.0, 4.5 and Novell's VDI solutions. I architected Multi Domain solutions, and Active Directory architecture as pertaining to the VDI deployments.

Confidential

Vmware administrator / Configuration Developer

• Designed and implemented award winning Vmware Internet customer demonstration environment. The national competition sponsored by Vmware was intended to find the most innovative implementation of virtualized server environment for Windows servers. Led concurrent development of virtualization solution for technical support resources. Created the Vmware infrastructure's design, proof of concept, Visio documentation, Business case scenarios, and budget proposals for the Vmware ESX environments. The virtualized environment dramatically reduced hardware, software, support and energy requirements for technical development staff, and improved the customer support experience by dramatically decreasing problem resolution times. Lead Administrator for technology leading centralized management of five virtualized server environments spread across five different data centers using multiple software versions.
• Designed, implemented, configured and maintained ESX Vmware's enterprise level server virtualization product server, LM Lab Manager , and VC Virtual Center. Configured remote unattended installation of ESX 3.0 and 3.5, Vmware Consolidated Backups, ESX High Availability Distributed Resource Scheduling configuration, clustering, PXE remote boot install setup, co-location migrations, server deployment, customer facing web VM configurations, and configuration of in house custom demo environments. The centralized technical support function and service significantly improved customer responsiveness for all administrative functions allowing for rapid problem response and improved problem awareness.
• 06/02 to 05/05 Tier II Security Escalations Engineer, Team Lead.
• Responsible for second level problem escalations for engineering support to the enterprise class ePolicy Orchestrator security system and enterprise class centrally managed products, such as Data Loss Prevention, and Groupshield for internal and external customers. Provided new hire and updated training for existing employees. Training program led to overall better support experience for clients. Second level security escalations maintained consistently above average customer satisfaction survey scores.

Confidential

Technical support engineer

Responsible for first level technical support for all McAfee products including VirusScan, ePolicy Orchestrator, Messaging, Web Server, Data Loss Prevention, and GroupShield. Also provided specialized support for enterprise class product suite. The added specialization in enterprise class products helped avoid Tier II support escalations reducing overall call hold time and improving customer experience.

Confidential

Network Administrator, Network Support Administrator, Exchange Administrator responsible for corporate network, 5 servers, and all network technical support. Provided technical support to client administrators. Additional responsibilities included migration projects at client sites, such as Tarrant County. The Tarrant County Jail project included full upgrade of all PC hardware and software in the Tarrant County Corrections Center.

Confidential

Compaq at Halliburton

Roll-out/Migration Engineer responsible for deployment of new Compaq PCs and migration of applications and data to Windows 2000. The migration was a success, fully upgrading all of the laptops and computers within a three-month timeframe, at the Addison Halliburton corporate office.

Confidential

IBM at Bell Helicopter

Rollout/Migration Engineer on a team responsible for replacement of over 4,000 computers with new operating systems. Backed up and replaced all systems with Windows 2000, Novell Netware Client 32 and multiple Microsoft and other applications using the Software Migration Assistant migration tools. Additional responsibilities included supplemental desktop support during the roll out.

Confidential

Union Pacific Resources

Desktop Support Engineer - Disaster Relief support of all hardware and software including administration of Windows NT 4.0, Novell Netware Client 32, all desktop support issues, disaster relief after a tornado damaged the corporate offices. Troubleshot and replaced hardware and software.

Confidential

Microsoft Corporation

Technical Support Representative trained by Microsoft for Windows 2000 national launch. Provided technical support and mentoring through initial Windows 2000 call volume. Supported Windows 2000 Professional, Win2000 Server, and Win2000 Advanced Server for enterprise end user customers and Tier I technicians at Microsoft.

Confidential

Grapevine Office Supply

Technical Manager/Computer repair. Responsible for providing customers with hardware, repair, support, and training.

Confidential

AT T Capital Corp

Repair technician, specializing in the Hewlett Packard product line. I repaired all HP computers, laptops and printers, as well as Toshiba Laptops, and Compaq laptops and Computers.

Confidential

National Tech Team, Dallas -

Level 2 call center Technical Supervisor, supporting Hewlett Packard Computers. I supported the Hewlett Packard PC Pavilian product line at its inception for Australian customers. Subsequent to introduction was promoted to a mentor role supporting internal first level technicians on the product.

Technical Expertise:

• Expert Knowledge of Vmware ESX, Vsphere, Vmware Horizion, Vblock, LM and View versions 3.5 4.0 4.5 5.0 5.1 and 5.2i
• Strong knowledge related to TCP/IP, WINS, DHCP, SMTP, DNS.
• In-depth knowledge of SAN fabrics, EMC Clarion, VNX, Celerra, Netapp, and Dell Equilogix arrays.
• Strong knowledge of Fiber Channel, iSCSI, and NFS types of storage.
• In-depth knowledge of Windows server 2003 and 2008 virtualization x86 Server hardware, Active Directory Administration and server monitoring products.