Summary of Experience

• Excellent customer service, analytical abilities, problem solving, and communication skills.
• Team player who works well in a team environment as well as individually.
• Over ten years of experience as a Computer Operator supporting large corporate clients.
• Over seven years running batch change management and strong knowledge of JCL.
• Over two years of experience working with UNIX and over three years of experience working with AIX.
• Experience performing administrative file moves for large corporate environments for over five years.
• Vast experience monitoring and responding to system consoles on IBM mainframes.

Technical Expertise

Experience

New Mexico Data Collector

• Setup and run data collection tests on cell phone towers for the upgrade to 4G networks.
• Include monitoring throughput for uplink and downlink and find proper SNR and RSSI values for near cell, mid cell, and cell edge testing.
• Setup various antennae tor testing.
• Troubleshooting hardware and software in various locations for multiple types of tests.
• Use LG LTE Modems and software as well as MOCA hardware and software.

Confidential

Sr. Computer Operator/Console Operator Contract

• Controls job processing on the computer systems, both on-line and batch.
• Monitors and ensures that all systems tasks are operating normally.
• Manages and maintains cpu and peripheral devices used in the enterprise data centers.
• Insures strict adherence to all Information Technology and Distributed Systems Operations policies and procedures including tape library functions selecting tapes to go to offsite storage, and tapes returned onsite .
• Timely and accurate completion with little or no supervision.
• Determines and implements appropriate course of action in problem situations including both hardware and /or software problems.
• Microsoft Office products.
• TIER 2 Technical Support IBIS .

Environment: Z9 SYSPLEX SERVER, UNIX, SUN SOLARIS, STORAGETEK SILO, AUTOSYS,

SUN SERVERS, ZEKE/ZEBB, CITRIX, HELP DESK.

Confidential

Systems Management Specialist

• Providing service to install, operate and maintain complex centralized computer systems in an MVS/OS390/Z9, UNISYS, AS400/ROBOT, TECHNICAL SUPPORT, multi-business environment.
• Responsible for Monitoring systems consoles, maintaining daily logs, data loads, data receives, and restoring.
• Responsible for performing daily backups and maintaining shift logs
• Identified batch job issues and came up with recovery to solve issues.
• Second level problem determination and recovery for system software and hardware failures. This included identifying problems, taking proactive actions to avoid failures, escalation to management and support as outlined by process, and clear and concise communication.
• Extensive familiarity with batch stream flows.
• Utilized job scheduling tools such as CA7 and JCL, ISPF, SDSF, TSO for ABC, Disney, Amtrak, Honeywell, States of California and Michigan accounts. All accounts in the Command Center utilized different change management, production flows, and scheduling.
• Responsible for cause and effect of system activity and performance issues.
• Worked with the processes of HMC, IPL, POR the systems and STK SILOS, ATL, VTS, 3490, 3590.

Environment: PC, AIX, VAX, JCL, ISPF, SDSF, RACF, CA7, STK SILOS, ATL, VTS, 3490, 3590, MVS, OS390, Z9 OS, AS400 i series platform, ROBOT, SQL, UNISYS 2200 Series , HELP DESK, SAN STORAGE, CITRIX

Confidential

Senior Computer Operator Contract

• Responsible for monitoring and problem solving of MVS, VSE, VM and Midrange systems consoles amongst others.
• Maintained daily logs, data loads, and data receives and performed their restoring.
• Utilized ZEKE/ZEBB/ROSCOE IBM 9980 , JES2 for batch processing.
• Responsible for monitoring and performing system backups as well as executing system shutdown, perform IPLs and start, stop online systems, Voice Bridge COMMMAND CENTER .
• Ensure activities are being performed in a timely manner as not to negatively impact SLAs or system performance.
• Awareness of the relevance of work activities and how they contribute to the achievement of quality objectives.
• Console/Production Control Operator Contract January 3, 2005 to June 30, 2005 , CSC, E. Greenbush, NY: Duties were as follows: Computing environment: IBM 9960/IBM 9980/IBM S/390 Gen. 4, Storagetek 9490 Tape Units, IBM 3590 Tape Units, IBM 3490E Tape Units, IBM 3494-ATL, IBM 4224 printer, IBM 6262 impact printers, Xerox 4635 Laser Printer/Console, Library functions in a production environment, overtime, nightshifts, separate/distribute printouts.
• Monitor automated scheduler and evaluate and control Zeke batch processing and evaluate and control Zebb batch step restarts.
• Monitor mainframe and open systems environment analyzing system alerts and ensuring onlines correct function in a 24X7 environment.
• Problem Resolution - identify, analyze, and report system hardware and software errors, interpret and resolve production job abends by making changes to production JCL to correct operational problems, review abended jobs and initiate the restart of jobs when necessary, determine if jobs may require further action for a permanent resolution and use problem analysis tools to identify problems and lead to corrective actions ex. SDSF, MVS, OMEGAMON. Identify problems, escalate according to procedures and provide information as needed in support of problem solutions and resolutions.
• Performed daily backups and maintained shift logs
• Utilize problem management reporting tools such as incident reports IR on Estar tool.

Environment: PC, ISPF, SDFS, TSO, MVS, OMEGAMON, JCL, Estar, Zeke batch processing, VSE, VM and Midrange consoles, ZEBB/ROSCOE IBM 9980 , JES2, IPL, Voice Bridge, SLA, Gen 4, Storagetek 9490 Tape Units, IBM 6262 printers, Xerox Laser Printer/console, Zebe

Confidential

Console Operator/Computer Operator Contract

• Monitored and responded to the system consoles of the mainframe images running in an OS/390, UNIX, AS/400, Peregrine Asset Management data center environment.
• Manage user and group accounts disaster recovery for Veterans, Summerside, PEI in addition monitored performance.
• Running and monitoring the batch processing at night and providing first level problem resolution services for errors or degradation in service.
• Responsible for Performing daily backups and maintaining shift logs.
• Troubleshoot problems with resource access and permissions as well as monitoring network traffic using network monitor.
• Responsible for starting/stopping online regions e.g. CICS, DB2, IDMS , responding to automation prompts, performing system shutdowns and IPLs, recognizing and responding to system alerts, applying operational procedures consistency/accuracy/completeness, and utilized mainframe 28 MVS, 2VM and 2 Linux images .
• Three separate online InfoMan systems used for problem and change management
• Over 250 online regions that must be monitored, including CICS, DB2, SQL, IDMS, Oracle, Websphere and others.
• A full automation software suite is installed to monitor, operate and control all images.
• Government Of Canada, Console Operator Contract , OS S/390 Computing Environment, Storagetek Silos, Virtuals, over 250 online regions CICS, DB2, IDMS, Oracle, Websphere and others , overtime, nightshifts.
• Responsible for monitoring the system images and online environment, starting/stopping online regions, responding to automation prompts, running and monitoring the batch processing at night and providing first level problem resolution services for errors or degradation in service.
• Perform system shutdowns and IPL's, respond to system alerts and start/stop online regions ex: CICS, DB2 .
• Respond immediately to failure of production batch jobs, investigate failure, must have the ability to rerun job as per restart instructions located in each job by logging onto the techsource system and investigating the failed job in SDSF. If the failure is due to contention, then this must be identified ex: Corr-id .
• Try to rerun the job a maximum of two times - if unable to rerun the job successfully within those two times, the failure was escalated to applicable application support. The total time of the job outage must not exceed two hours at which time batch support must be called.
• Test batch was responded to as well, but with lesser priority.
• Respond and implement emergency requests as 'run this now', update this before plan starts to build', 'stop the submission of batch'.
• Schedule special one time batch jobs, or omit jobs from the schedule on-request and monitor as per instructions.
• Monitor batch milestones and ensure that any missed milestones have problem records entered: Infoman/PMR. Identify DB2 contentions at the time of a batch job failure in the problem record and ensure the record is assigned to applicable batch support.

Environment: PC, Websphere, Oracle, Storagetek, Silos, Virtuals, CICS, DB2, IDMS, Consoles, OS S/390, IPL, Ingvote, HMC, Excel, TSO, split screen access , ISPF, SDSF, VTAM, CA7/Lpros, TCP/IP, Netview, Control-M/T, System Automated Paging, InfoMan/pmr, Outlook, Client Server NT Load Balancing , MVS/JES2, OPC/TWS, CITRIX

Confidential

Fiber Optics Operator, Assembler, Visual Inspector Contract

• At JDS Uniphase, as an Assembler, Operator and Visual Inspector, performed intermediate optical operations within defined procedures involving drawings and operating standards passive electronics such as intermediate PDS or RL, monitoring systems consoles, maintaining daily logs, data loads, data receives, and restoring, performed daily backups and maintained shift logs, multi-layer stack assembly, multiple wave length optimizations, circular CP subassembly, center piece matching, and integrated Component Optical Alignment for DWDM fiber optic coupler devices Clean Room/COTH .
• SAMI test computer checks for minimum/maximum loss left/right isolation - 0.5db bandwidth lambda center ripple .
• Performed assembly operations within defined procedures and electrical/electronic assembly operations such as multi-layer PCB assembly, M N harnesses, surface mount of optical amplifiers, rework troubleshooting of standard product lines, calibrating tests, components, modules, interconnect which applies to 4-port band pass devices built in DWDM using laser light source and 3-axis optical alignment jig with a microscope, laser grid source tuning, and XR2000 marking and measurement system.

Environment: XR2000, M N harnesses, DWDM, PDS, RL, PCB

Confidential

Systems Specialist/Computer Operating/Networking

• As a Systems Specialist for the Ministry of the Attorney General, Government of British Columbia, responsible on the graveyard shift for all client support and systems performance monitoring for twenty-four different technology environments throughout the province.
• worked in a DG/UX environment with LAN, MAN and TCP/IP including system installs and microcomputer support and coordinated with help desk analysts for problem resolution and performance suggestions
• UNIX PRISM for CPIC, QMASTER ., Data General Mainframes/MV40 Expansion Chassis AOS/VS ., MicroVAX 4000., SUN Micro-Systems/Solaris/SQL., Clarion., Hada Drive Systems., GIG Drives 4mm/8mm ., DLT 20/40 Gigabyte ., EXEC., GUARDIAN., System Xmnt Mount Queue Problems ., System Disk Mirroring., System Alarm Procedures panel, Air Conditioning/Halon ., CARE Correctional Administration Record System ., PCF Provincial Case File ., CFO Corporate Finance Office ., MARS Ministry Accounting Record System ., CPIC Canadian Police Information Center .

Environment: PC/terminals, LAN, MAN, TCP/IP, DG/UX, UNIX, EXEC, CPIC, GUARDIAN, CFO, MARS, GIG Drive, drive systems, Micro VAX 4000, mainframes, MV40 expansion chassis, AOS/VS, SUN Micro-Systems, Solaris, SQL, DLT, Xmnt