Systems Administrator Resume Profile Pittsfield, MA - Hire IT People

Systems Administrator / IT security Specialist

Detail-oriented IT Support/Security professional with 18 years' success devising innovative and tailored technical solutions to meet ever-changing IT requirements within dynamic organizations.
Strong background implementing, administering, and maintaining complex IP enterprise systems. Skilled in repairing and maintaining IT equipment and peripheral resources, configuring system applications, and installing software. Adept at troubleshooting issues and recommending new technologies to maximize hardware and software performance.

Technical Proficiencies

Certifications	CompTIA IT Fundamentals, CompTIA Network , CompTIA Security , Windows Forensic Analysis, Microsoft Certified Professional MCP , Microsoft Certified Technology Specialist MCTS
Platforms	Microsoft Server 2003/2008/2012, Windows 7/8/8.1
Applications	Microsoft System Center Configuration Manager SCCM , Windows Deployment Services WDS , Active Directory, Cryptology, Symantec Endpoint Protection, Bit9 Security Platform, Microsoft Office 2003/2007/2010
Network	TCP/IP, DHCP, DNS, TCP, IPv4, IPSec, RSA, VPN, 802.1x, CAT3/CAT5e/Fiber, Virtual Private Networks VPN
Hardware	Dell/HP Computers, Server, Laptops, Printers, Scanners, Monitors, Keyboards, Hard Drives/SSD, RAM, CPUs, Motherboards

Experience Highlights

Confidential

IT Site Manager

Provide IT support for five state entities within the Pittsfield area. Different levels of support are provided to assist the end-users with desktop or backend server computing.

Confidential

IT Client Support II

Installed, repaired, and maintained mission-critical IT systems and technical operations for 16 separate locations operating in four states. Supported and maintained all system applications and hardware resources. Interfaced with administrators and end-users to accurately troubleshoot and correct hardware/software issues. Prioritized support requests and delivered high-level failure analysis, resolving and tracking complex connectivity, software, access, and portability issues.

Key Achievements:

Credited for directly supporting over 250 systems, maintaining all desktop/laptop resources and migrating/updating all software applications/data every three years.
Expertly utilized System Center Configuration Manager SCCM to create and maintain Windows images, application packages, drivers, driver packages, and device collections.
Played key role in supporting firm's four gas turbine substations resolving security threats and maintaining the balance of plant systems regarding all software/hardware upgrades.
Deployed, monitored, and maintained Symantec Endpoint Protection systems for 1,500 devices.

Confidential

System Administrator

Provided outstanding technical management for entire enterprise network, supporting 150 users and all technical resources and equipment. Maintained WAN/LAN, voice and data infrastructures. Installed and configured servers, routers, switches, firewalls, and wireless access points. Assessed, troubleshot, and tracked technical issues. Installed and configured new technology solutions.

Key Achievements:

Performed and supported all network operations, including all data backups, disaster recovery planning, and equipment installations for over 150 Dell/HP computers, servers, and printers.
Devised and authored Standard Operating Procedures regarding installation and ongoing maintenance of networked devices, documented support issue using internal Help Desk program.
Administered annual IT support budget to replace and maintain hardware and software.
Deployed and maintained Symantec Endpoint Protection systems for over 150 devices.
Installed point-to-point wireless antenna's to support governments WAN in all buildings.

Confidential

Systems Engineer

Recruited to oversee development and implementation of integrated computer/network support program for small businesses operating in Denver and Boulder, CO area. Coordinated client's repairs and new hardware/software installations. Maintained desktop resources using Symantec Ghost imaging. Documented and tracked repair tickets. Trained fellow co-workers on setting up/installing new systems for current and new clients.

Key Achievements:

Designed and installed remote office Virtual Private Networks VPN and maintained medium sized servers.
Supervised completion of data and voice cable runs installing CAT3 and CAT5e technologies.
Additional experience gained as Systems Engineer for 3C Technology, Louisville, CO '96-'02

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Systems Administrator Resume Profile

Pittsfield, MA

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