Systems Administrator Resume Profile, NY - Hire IT People

Technical Skills

Employment History:

Confidential

Technical Support Representative

Responsibilities:

Responsible for the Data Backup and Disaster Recovery, Job Scheduling, Testing using Backup Express and SyncSortBackup Exec Plans.
Assisted Staff on use of hardware and software asset inventory.
Coordinates with vendors to resolve hardware service calls.
Distributes alerts to user community regarding widespread service issues.
Responsible for maintaining of telecommunications network that includes network servers, routers, switches, telephone system cabling, and video distribution system.
Utilized computer systems to run databases, and ordering technology supplies.
Manages tickets escalated to Level2 through to completion or escalation to Level 3.
Accountable for accurate documentation of solutions to Level 2 tickets, as well as notification to the escalating Level 1 technician.
Escalates Level 2 tickets that cannot be resolved within 2 hours, as well as calls beyond the difficulty of the Level 2 technicians or that require system rights, to Level 3.

Confidential

System Administrator

Responsibilities:

Isolated and resolved server issues.
Installed and configured new systems and monitored their performance.
Administered domain infrastructure.
Maintained group policy.
Monitored and maintained shared resource configuration and access availability.
Restored user and system files. Installed and maintained VMware servers.
Administered Microsoft Exchange mail system, Microsoft SMS, and Altiris for software distribution .
Assisted Staff on use of hardware and software asset inventory.
Utilized computer systems to run databases, and ordering technology supplies.
Monitored, maintained, updated, and troubleshot clustered servers, Blackberry Enterprise Server, IBM Network attached storage, EMC storage, Citrix Met frame farms, Bind view, NetIQ, VERITAS, and VMware.
Administered Windows 2003/2008, system update servers, Active Directory, and DNS.
Implemented group policy and security policies.
Monitored team's use of Remedy and its responsiveness to server problem reports according to established procedures and guidelines.

Confidential

Software Administrator

Responsibilities:

Supported a user community of 400 DOJ. Added user accounts on the Citirx Met Frame server. Configured and troubleshot connectivity issues.
Worked with Microsoft Active Directory in an enterprise environment.
Installed, configured, upgraded, and troubleshot Windows 2003 Server OSs, patches, and updates.
Set up and troubleshot POP3, HTTP, and Exchange email.
Provided users with training and guidance for securing wireless equipment.
Trained users how to use the FIMS DOJ custom software and it other proprietary software.
Developed and implemented imaging and deployment strategies and procedures, using Ghost and MS Business Desktop Deployment.
Performed desktop configuration management.
Assisted Staff on use of hardware and software asset inventory.
Spearheaded the migration of PCs and laptops.
Migrating from Pentium 3 DELL computers to Pentium 4 computers.
Analyzed operations and procedures and recommended changes to improve methods, procedures, service levels, and operational efficiency by improved operations, decreased turnaround times, and streamlined work processes.
Utilized computer systems to run databases, and ordering technology supplies.
Managed tickets escalated to Level 2 through to completion or escalation to Level 3.
Accountable for accurate documentation of solutions to Level 2 tickets, as well as notification to the escalating Level 1 technician.
Escalated Level 2 tickets that could not be resolved within 2 hours, as well as calls beyond the difficulty of the Level 2

Confidential

Help Desk Manager and Technician

Responsibilities:

Supervised Level 1, 2, and 3 helpdesk staff of three technicians.
Network supported 200 users.
Ran system backups and restorations on both NT and Novell servers.
Provided desktop support for over 275 clients by phone or in person as needed to minimize downtime.
Assisted Staff on use of hardware and software asset inventory.
Supported as necessary on a 24-7 basis to limit system down time during internal or external outages.
Utilized computer systems to run databases, and ordering technology supplies.
Responsible for maintaining of telecommunications network that includes network servers, routers, switches, telephone system cabling, and video distribution system.
Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Enhanced remote access through installation and configuration of VPN, Remote Desktop, Remotely PC Anywhere, and Net meeting.
Occasionally fill-in for Office 2000 trainer

Confidential

Senior Technical Analyst

Responsibilities:

Provided technical support for 450 employees. Novell, NT, and Windows 98 workstations.
Installed, upgraded, configured, and maintained PC and LAN equipment, including laptops, desktops, and peripherals.
Troubleshoot, repair, and upgrade the following: NIC cards, memory, modems, zip drives, hard drives, CD ROMS, scanners, printers and all Microsoft Operating Systems, and applications.
Setup new user accounts for NT, Novell and Exchange servers.
Trained employees on various new equipment and applications including PC Anywhere, MS Outlook 98, Internet Explorer, Netscape and laptops for remote access.
Supervised helpdesk staff of three people Network supports 10,000 users

Confidential

Help Desk Technician

Responsibilities:

Resolved difficult technical issues for users of Microsoft Office Suite 07-2011 and a Windows Terminal Server.
Supported Microsoft SMS, Microsoft SharePoint, Windows 9X/NT/XP/2K/Vista/7,/8.
Provided Blackberry user support.