PROFESSIONAL PROFILE

• Experience as an Enterprise Windows Systems Engineer / Integrator overseeing projects and assignments involving Enterprise Infrastructure Systems implementation and Project Management of Customer Pre-Sales deployments and securing Life cycle process deliverables that make Windows, UNIX, Novell Netware and Linux IT Enterprises more secure, cost-effective, and compliant by ensuring they are properly configured.
• Technical Knowledge of ITIL, Windows 2003/2008/Vista, MS clustering, Collation SW
• Technical Knowledge of Tivoli Business Automation SW products, A Strong Technical Knowledge of Tivoli Enterprise Console BMC Event Manager 7.2, Tivoli Privacy Mgr, Tivoli Directory SecureWay Directory , Tivoli Access Mgr/Tivoli Identity Mgr and Tivoli Directory Integrator
• Experience in IT Security, NT Security, Windows 2003 Security
• Programming Experience Using Java, PERL, or C , Systems Administration, and TCP/IP Networking CA, HP, Mercury, ASG, BMC, NetIQ
• Underlying knowledge of DB2, Oracle, other popular DBs
• Underlying knowledge of distributed OSs, Linux, AIX, HP 9000 SUN, Industry competitive knowledge of Automation SW products
• Presentation Skills, Demonstration Skills, Time Management, Teamwork and Project Management
• Performed duties as a Sales Engineer Technical Sales Specialist/Architect using Tivoli Business Automation, System Mgmt and Service Mgmt
• Equivalent experience with competitive SW products BMC Patrol Portal Server, NetIQ, CA, HP, ASG and Mercury
• Provided TIM/TAM Product Implementation and Customization of Enterprise-wide systems management solutions
• Develop Solutions Utilizing Applications /Products from BMC Patrol for over 30,000 users.

Technical Qualifications

BMC Patrol Portal Server Administration and Installation, ITIL, IBM z10 mainframe interconnectivity, Tivoli NetView Console Installation and configuration Concord Analyst, HP Open View, Solarwinds Orion Observer and Cirrus, Web Sphere Deployment Tivoli Framework 3.6.2, Tivoli Distributed Monitoring 6.2, Tivoli Enterprise Console Tivoli Software Distribution, TWS, Tivoli Inventory, Tivoli Remote Control, Tivoli GEM- WebSphere MQ 5.2 , E-Commerce Shell Scripts Perl Scripts - Application Development MS Access Development - Windows NT / Solaris Administration - AS400 - J2EE Java, JavaScript Perl, XML -Visual Basic - SQL / Oracle Database Administration / Data Warehouse Development - C C J2EE EJB, JSP, Servlets, JNDI, JDBC - Active Server Pages, HTML DHTML -Adobe Photoshop - LAN/WAN Design, TCP/IP HSRP, EIGRP, OSPF, BGP, RIP, SNMP. Cisco Routers/Catalyst Switches 2600, 2900, 5500, 6500, 3600, 7200, 7500, GSR, PIX FW, ASA, configuration and Implementation Etc .

Employment History

Confidential

Sr. BMC Systems Analyst / Engineer

• I perform the following daily duties for IBM and various clients
• BMC Patrol Console Administration
• Patrol Enterprise Manager PEM
• BMC Identity Management
• Enterprise Security Station ESS
• Administration BMC ProactiveNet Performance Manager Environment

User Manager/Password Manager

Open Services

• Corporate Directory Manager CDM This role requires the skills necessary to provide overall architecture support, level two supports for above products, and custom scripts/BMC TMART Knowledge Module development and support.
• I provided day to day support of large BMC Patrol monitoring environment. I perform new and custom development configurations to replace BMC PEM with Tivoli Omnibus. I provided knowledge and skills to support the existing customer monitoring services using BMC Patrol and BMC ProactiveNet Performance Manager Environment with the use of custom code. I perform hands on support of BMC Identity Manager Suite I use my skills and experience of this product to solve critical SLA requirements.
• Support of all Unix-based SAS programs, procedures, maintenance and software upgrades
• For VAX/VMS metric and Unix SAR metric Solaris, HP-UX, AIX processing, plus automated notifications of errors in those Cron jobs
• Creation of ITIL Distributed Capacity Management Process guide, including overview, goals and objectives, inputs required of business/application owners, services provided by capacity management group, roles and responsibilities of process participants, and distributed capacity planning application sizing questionnaire for distribution to business/application owners
• Maintained a comprehensive Capacity Plan that will meet business demand and Service Level Agreements SLAs Understood business drivers for capacity growth and provided Capacity Management metrics and reporting
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools monitoring, alerting, trending to ensure current and future IT capacity needs are met
• Improved Business Intelligence BI for Demand Forecasting, Budget Development, and Purchasing Optimization. Rationalized capacity consumption identified inappropriate usage, repurpose existing capacity
• Responsible for creation of SAS code to process and of warehousing of all Unicenter TNG NSM performance cubes into MXG, ITRM and customized SAS PDBs. Used SAS-based linear and multiple regression models to correlate resource usage metrics.

Confidential

Sr. BMC Systems Analyst / Engineer

Justice Data Center

• Reviewed and assessed the existing BMC ProactiveNet Performance Manager environment
• Provided a written assessment of problem areas and recommended solutions in accordance with BMC and industry best practices . The assessment included the resources required to implement recommended solutions.
• Designed the departments OSS BMC ProactiveNet Performance Manager Architecture based on BMC and industry best practices . This design included Portal and Console infrastructure BEM/SIM implementation and enhanced event notification and reporting capabilities delivering an architectural design document that was generated from this design.
• Created a solution to incorporate the BMC Knowledge Modules into the OSS Performance Manager, they worked with requirements gathered from OSS customers to provide best practices application monitoring for the following applications, BEA Tuxedo, BEA Weblogic, Webmethods, Oracle 10G and 11G, and Apache web server
• Developed deployment plan schedule for each knowledge module
• Implemented the Knowledge modules for the previously mentioned applications into the BMC Performance Manager using BMC and industry best practices
• Also developed the operations and maintenance guide for the knowledge modules. At the option of the Government, conducted system training, and supported OSS staff during the implementation the new system
• Provided on-going strategic planning and support on various projects sponsored by the Director of IT to improve how operational effectiveness and efficiency are identified and that organizational issues were addressed in a timely fashion.

Confidential

Sr. BMC Capacity Analyst / Engineer

• Worked as the BMC Tools Configuration and Deployment Specialist responsible for the configuration and support of the NADC client specific configurations within the Strategic Enterprise Toolset SET
• SET provided monitoring, alerting, correlation, configuration management, provisioning and automation services for our clients. It is based on a BMC Event Management console and BMC ProactiveNet performance management for Apps and Infrastructure with SMARTs, and Voyence supporting the network implementations. All of this being integrated into BMCs service management tools ITSM based on Remedy and the Atrium CMDB
• Used BMC Atrium Orchestrator to tie together the specialized components of OAKS processes for Service Management, Problem Management and Service Automation that delivered a seamlessly integrated Business Service Management enterprise environment
• Used Pre-built workflows in BMC Atrium Orchestrator run book to deliver automate routine operational procedures across IT management functions and existing tools
• Performed major migration of HP OpenView platform to BMC ProactiveNet Performance Manager Portal
• Performed BMC Patrol and BMC ProactiveNet Performance Manager Configurations on new State of Ohio Portal
• Engaged EMC SMARTS configuration and roll out for state of Ohio
• Provided deployment and configurations in the Operational Support Environment or enterprise tools environment
• Worked on and conducted conference calls before and or after core hours or during weekends to help complete projects.

Confidential

Global Capacity Analyst / Manager

• Maintained a comprehensive Capacity Plan that provided business demand and Service Level Agreements SLAs
• Installation, configuration, administration, performance tuning and problem determination of IBM Tivoli Monitoring version 6.2 Systems
• Used the client TSM environment providing data backup and recovery for approximately 600 Windows, AX, UNIX and LINUX servers
• Experience using IBM-TWS for developing proactive processes designed to alert/eliminate problems before they escalate to an issue
• Utilized the scheduler software TWS, Platinum, Autosys and file transfers
• Developed business drivers for capacity growth
• Provided Capacity Management metrics and reporting
• Used BMC Performance Assurance Portal 2.6/ Impact Event Manager Implementation and configuration
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools monitoring, alerting, trending to ensure current and future IT capacity needs are met
• Improved Business Intelligence BI for Demand Forecasting, Budget Development, and Purchasing Optimization.
• Rationalized capacity consumption identified inappropriate usage, repurpose existing capacity .
• Helped team members identify opportunities to optimize Total Cost of Ownership for the Windows Server platform e.g. consolidation, optimization, and virtualization
• Proactively monitored the performance of the IT infrastructure
• Identified and reported performance bottlenecks and participated in migrations
• Development of shared server chargeback system, using Perl and shell scripts to process PS Accounting data
• Expertise in participating in migrations of Operating system Server, Advanced Server, Terminal Server
• VMware, Solaris and AIX BMC Performance Assurance for Servers administration and support, including new Agent configurations proactively monitoring the performance of the IT infrastructure
• Worked with team members to initiate capacity-related changes
• BMC patch installations, updated BMC hardware tables, monitored manager runs to determine collect Problems with Patrol alerts
• Visualizer database reporting to support Remedy requests related to performance and capacity issues
• Creation of numerous Perceiver views related to threshold exceptions and configuration reporting, and creation of Analyzer command files to depict workloads on critical applications/servers and predict models to assess system usage and Configuration changes

Confidential

Sr. Systems Analyst / Engineer

• Responsible for ITM 6.2 Migration and implementation
• Designed supported authentication and authorization on TIM/TAM architectures
• Developed and implemented security policies
• Worked with ITM-TWS and developed UNIX Composer scripting commands such as KSH and Perl /Tivoli Decision Support and Tivoli Performance Modeler for making capacity planning decisions and to help develop a risk analysis to review existing IT architecture
• Provided significant interaction with clients, peers and stakeholders
• Defined the ongoing operational guidelines to run the system after Migration is deployed on: IBM zSeries, UNIX, NT, AIX platforms, Tivoli Federated Identity, Tivoli Access Manager, Tivoli Access Manager ESSO v-GO , Tivoli Directory
• DNS DHCP WINS and TCP Networking Skills: Administration and Support of Windows 2003/ 2008 and VISTA Network Troubleshooting using Active Directory Service Windows 2003/2008/Vista : Administration and Support Skills for Design and Implementation of Microsoft Active Directory Infrastructure.
• Active Directory Migration: Migration Concept and AD Migration
• Strong experience with Access Control Lists ACL 's, including prefix lists, community filters, AS-Path filters, route maps and regular expressions
• Strong experience with Virtual Private Network VPN
• Cisco Router-to-router VPN and Nortel Contivity VPN
• Extranet and Internet-facing design
• Security Experience/Cisco IOS Security, network Security design and controls
• Good understanding of all layers of the OSI and tools such as TCP Dump, sniffer analysis, TCP UDP port communications
• Experience with other routing protocols such as EIGRP and RIPv2
• Experience with drawing detailed network diagrams with Visio and provided guidance for eCommerce architecture, design, planning, implementation, leading project proposals and consulting services for Services Oriented Architectures utilizing Websphere MQ and Websphere Message Broker across multiple platforms
• Provided installation, configuration, maintenance, troubleshooting, capacity planning, security, performed health check assessment services for ITIM/TAM, Websphere eCommerce and other Applications
• Worked with WebSphere MQ WebSphere Message Broker on multiple platforms: Wintel, Unix, z/OS, z9Series and AS/400 Platforms
• Used programming languages such as, Java, C/C , Cobol Business Integration and overall SOA concepts
• Provided application tuning of Websphere Application Servers, Websphere Adapters, LDAP and Monitoring solutions for the ITIM/TAM and Websphere applications
• Provided network monitoring of IBM z10 virtual switch and HiperSockets and IBM z10 interconnectivity to a Cisco standard TCP/IP network

Confidential

Sr. Systems Analyst / Engineer

• Diagnosed problems and inconsistencies with server performance, web site performance, backup performance and network performance
• Performed and headed TIM/TAM Implementation, implemented Enterprise-wide systems management solutions, developed Solutions utilizing BMC Event Impact Manager, upgraded and employed MIBS classes for BMC Patrol Portal, Visualizer, Perform / Predict and Perceive, and collaborated with application groups on developing a WINS billing system on Windows 2003/Linux migration projects
• Worked with DB2 Database and Data Preservation team to ensure quality of backups
• Performed Virtual Server network setup HP 9000 configurations and configuration changes of various routers, intelligent hubs, multi-function switches
• Performed IBM zSeries Unix/Solaris 9 Administration and recommended change policies and standards, ensuring adherence to security procedures
• Lead engineer of the Test Net Department that was responsible for developing and implementing a system called Charge Back using Open source Zenoss Systems Management server-side solutions to enable The Bank of New York to charge vendors for monthly server utilization
• Analyzed and resolved problems with Sun UNIX Server hardware setup, tuning and troubleshot all aspects of Sun Solaris
• Responsible for Disaster recovery and business continuance solutions plans, designs and implements fault and performance monitoring technology using BMC Best1 Performance Manager Console
• Extensive knowledge and experience supporting Websphere Portals and troubleshooting Solaris 8 networking services with CF-Engine and protocols - TCP/IP, NIS, DNS, NFS, DHCP/BOOTP, FTP, SSH, Python, Kerberos, SMTP
• Helped plan and implement a companywide server platform migration from Novell Netware to Windows 2003
• Server during a company merger with Mellon Bank
• Performed SQL Database administration / MS clustering on Windows 2003 servers and provided on-going maintenance activities on all Windows/Unix servers also keeping patch levels current
• Monitored BNY's Production environment and had an active role in proactive avoidance of future problems through early measurements in conjunction with the assistance of system/application/ database administrators
• Oversaw the input into areas of Windows Capacity Planning and plan for future consolidation and growth
• Documented standards and ensured compliance and assisted in the analysis of near term performance data to affect positive outcomes for underperforming systems
• Developed a departmental charge back using Wins Billing and performed system replication with robocopy
• Solid knowledge of Change Management procedures and familiarity with network troubleshooting techniques
• Managed server system logs and activity and addressed any issues identified with MS Windows 2003 server, Insight Manager, Citrix, VMware, backup exec, NetBackup, Microsoft Active Directory, DNS, WINS, and DHCP HP Intel server hardware trouble-shooting SCSI, RAID, Fiber Channel, NAS, storage, etc

Confidential

Sr. Enterprise Architecture Integrator / Engineer

• Performed configuration and day to day support of Tivoli Enterprise Console
• Experience implementing the migration of Tivoli TEC 3.7 to 3.8
• Reviewed documentation of existing UPS I Net ITIL production implementation, specifically the current TEC rules and custom written interfaces to other systems
• Provided Windows 2003, MS clustering, supported the migration of Tivoli TEC bi-directional connectivity from the current Remedy system to another system and supported day to day Tivoli TEC engineering requests
• Performed Problem Solving, Analysis, Database and Reporting Duties using BMC Perform, Predict HP OpenView Operations and Network Node Manager, IBM Tivoli Enterprise Console, Distributed Monitoring, NetView, and Microsoft Operations Manager
• Administrated and tuned UNIX/AIX and Solaris systems and made recommendations for performance changes to CPU, memory I/O using BMC Patrol and Compaq Insight Manager
• Maintained all Solaris operating systems 8, 9 , Sun hardware, system security, FTP and SFTP servers, EMC, HP SAN systems, VERITAS HA Software and a disaster recovery site for emergency fail-over of all client applications
• Worked with Application Group to help streamline and develop .Net and JAVA / J2EE programs
• Developed architectural plan for an enterprise-wide roll out Tivoli implementation and supported the new Enterprise Systems Management Monitoring solution HP Openview enabling robust Event Monitoring across all strategic platforms, Databases, Network, Web, SAP, TIBCO, and others as well as Service Level Agreement and Business Impact monitoring
• Skilled in SAN environments and various storage management systems such as TSM, NetVault and NetBackup Experienced with supporting Connect Direct/NDM, DataStage, Autosys, Rochade, Websphere, Http server, Tomcat, Teradata, MS Windows
• Provided Capacity Planning for UPS I Net Server Environment and have strong knowledge of BMC Perform/Predict for Capacity Planning and Server modeling using BMC Predict
• Performed Best 1 configuration and day to day support of Tivoli Enterprise Console
• Experience implementing the migration of BMC Console
• Reviewed and documented existing UPS I Net ITIL production implementation and provided support of application consolidation initiatives on a shared UNIX environment

Confidential

Deployment Engineer

• Worked as part of a team to continually refine and improve the testing processes
• Worked with deployment teams to remove, replace and upgrade each banks complete IT Inventory of approximately 6200 leased Servers, PCs and monitors in Pennsylvania and New Jersey's Fleet and PNC Bank branches
• Verified serial numbers on old and new PC's, completed Lotus Notes installation and deinstallation checklist, and prepared old PCs and monitors for shipment back to IBM for refurbishment
• Logged all pertinent information and data in to CTMS Siemens database .

Confidential

Instructor: ITS Project Management

Associate Professor teaching ITIL for Information Technology Project Management IST 302 to help understand how to plan and manage IT projects successfully.

Confidential

Technical Project Manager

• Performed day-to-day proactive monitoring of the MetLife's Institutional eCommerce/Internet environment, escalated and delegated problem server issues to tier three engineers for resolution and performed daily maintenance of IS Enterprise BMC Web Portal Environment
• Performed Sun Solaris Administration, DBA and Infrastructure analysis via the Concord reporting tool using Tivoli Monitoring System
• Experience Implementing Tivoli Framework package to monitor over 3000 Nodes, which involved UNIX, HP-UX and AIX and Windows from a Tivoli perspective
• Oversaw MetLife's Tivoli Infrastructure of over 7000 nodes using secure remote management and Network Backups, SSH Secure Shell Toolkit in a UNIX / Windows environment and consistently enforced security and Privacy policies within the environment
• Developed BMC Workloads for System Modeling and performed day-to-day maintenance of Tivoli Distributed Monitoring environment.
• Coordinated changes within the environment with other internal IT service providers
• Designed and implemented new monitoring solutions using BMC Best 1 UNIX Console allowing easy exchange of information across different platforms, integrating existing SAN, WAN business applications in the process, assuring reliable delivery of messages, dynamically distributed workloads across available resources and helping to make programs portable
• Maintained and monitored WebSphere server deployments and Network Backups using Veritas Volume Manager / Cluster Server and Dameware server software to implement, maintain and upgrade our company's Intranet Antivirus and Firewall software
• Oversaw MetLife's Tivoli Infrastructure of over 700 nodes using Secure remote management, Network Backups and SSH Secure Shell Toolkit in a UNIX / Windows environment and consistently enforced security and Privacy policies within the environment

Confidential

Senior System Programmer Analyst

Manager of a large campus multimedia library resource center that encoded audio/video using Scala for online presentations and for use in off line Course development for various distant learning projects

Confidential

Web Developer / NT/Unix Administrator

Windows NT 4.0 / UNIX Solaris Net Work Administrator for The American Physical Society

Worked closely with Physicist, Biologists and existing staff to provide lead support for research, evaluation, and implementation of new multimedia design and technology for Web Site projects, particularly in the areas of database design for APS Website multimedia use.