Experience

Systems Network

Support Analyst/Specialist. Campbell Alliance Sr. Support Specialist.

• Imaging laptops/desktops, Bit locker, backups.
• Troubleshooting PC's, laptops and mobile devices.
• Maintain the company's local network infrastructure.
• Experience of supporting a wide and varied client base.
• TCP/IP networking and hardware maintenance and repair.
• Applying patches in accordance with company procedures.
• Management of the daily data backup and retrieval scheme.
• Administering the IT department's policies and procedures.
• Configuration and testing of any new hardware and software.
• Ensure computer hardware is complies with company procedures.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Networking providing support for Windows, and Macintosh issues.
• Installing and operating Windows desktop and server operating systems.
• Supporting users network administrators over the telephone by email.
• Installation support of telecommunication equipment. Maintaining a log of all problems detected and system backups.
• Working closely with software devolvement to resolve operational issues.
• Responsible for supporting: Windows/Mac, Office 03 -2010, Windows Server, Small Business Server 2003/2008, Active Directory management, Group Policy, Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, SAP Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Responsible for networking, design, installation and maintenance services, RDP, VM.

Comcast Business Services

CAE/TECH Tier 1 Business Class Support

• Customer support for Comcast Business Class products.
• Trouble shooting of poor RF issues and DB signal issues.
• Provide detailed and thorough technical support and troubleshooting for High Speed Internet, Cable Television, and Email issues. Static IP conflicts including Dup statics, Bridge mode/ True Bridge mode, Port Forwarding, Website blocking, Web hosting, Remedy.
• Worked on off the phone projects closing tickets and handling chronic tickets.
• The ability to work efficiently and accurately in a heavy call center environment while maintaining a professional friendly attitude, while resolving all/any issues the customers may have.

ISA/Aetna Healthcare

Desktop Support Specialist

• Help Desk call center, assign, fix, escalate all incoming calls to call center.
• Supporting Smart phones smart devices, VPN Network Printers, Active directory.
• Customer's permissions. VMware- Vsphere, Virtual machine builds team, CitrixXenApps, Citrix broker , and RDP, Image machines Win7 XP, Image Dell laptops, HP Laptops, Hp desktops
• Network access, e-mail setup and configuration, Avaya IP Agent, CDP back up restore, Cisco VPN, folder redirection, Symantec Endpoint Protection, Vault.
• Microsoft office , Office communicator, Outlook, Wireless configuration, Web wake up,
• Night Watchman, endpoint encryption.

Systems/Network Administrator Promoted

• Create and deploy policies, manage Active Directory.
• PC, network, audio/video, wireless, printers, login troubleshooting.
• Perform Maintenance, updates, and rebuild servers as needed.
• Ensure functionality of Email, Print, File, Application, and Anti-Virus Servers.
• Create Troubleshoot Lotus Notes Id's, departmental shared folders, user rights, network log in.
• Setup, maintain, configuration of routers, Cisco wireless, switches, firewall, VPN's.
• Ordering of all Audio video equipment projectors, screens, speakers all Pc's, monitors, software as well as all servers, routers, switches, network printers with in a proposed budget.

IT System/Network/Helpdesk Technician

• Help train new employees.
• Answer delegate helpdesk calls.
• Assist team leader with ResNet duties.
• Consistently demonstrate a high level of integrity and professionalism.
• Provide expert support with Windows MAC, Office, Adobe, browsers, FTP lotus notes, blackberry enterprise, McAfee, Spybot, Norton and many other applications.
• Perform operating system upgrades, fresh installs, remote deployment, as well as imagining, manage users rights locally as well as to the network there folders active directory .
• Communicate technology progress resolution status to IT members, facility, staff, and students in a clear and concise manner via e-mail, automatically generated ticket updates or by phone.
• Installation/troubleshooting as well as break/fix of blackberry's, Dell Axim, Mac's, pc, laptops, network switches/routers, network printers.

Game Tech/ Department Head/ Winner Circle

• Maintain positive guest/ customer relationships.
• Create employee schedules based upon availability
• Diagnose problems with games. Assist the AM in preparation of reports of down games and analyze performance against plan.

Communications Tech

• Installation of WIN 440CT family of Digital Telephone Systems, including programming of the phone systems with Digital Key/Hybrid Telephone Systems, Voice Messaging Units/Servers, Voice Over IP, Call Center Management tools, CTI applications.
• Customer phone support.
• Help Desk support for networking.
• Payphone service and installation.
• Installation and service of Triton ATM machines.
• Collection and refilling of payphones and ATM machines.
• Broadband for Hospitality, Campus, Building Managers and Service Providers.

Self Employed Computer Programmer PC Technical Support /Software Installer

• Install software on Macs and Windows, Setup/Create specific office programs through Excel, Word as well as create PowerPoint presentations, Pc Utilities maintenance of custom application programming for support, Technical support for applications and operating systems including network connectivity issues, word-processing, spreadsheet, database, networked CDROM applications and operating system configuration. Setup networks, TCP/IP static, create new Internet accounts and e-mail through Pop severs for various organizations throughout the Philadelphia, Montgomery and Bucks County region.
• Remote Desktop.
• Hardware Installation.
• PC Repairs and Upgrades.
• Installation and configuration of Cisco routers.
• Routers Setup and installation.
• Configuration of TCP/IP Protocols.
• PC Anywhere installation and configuration.
• Software installation, support and diagnostics for DOS, Windows 9 x, 2000, XP.

Professional Online/Cable Installer/Service Technician /Sub Contractor

• Installed Comcast Online on all types of computers and operating systems. Verify that any/all installations, that were being serviced, were installed properly by means of a home run and that the computer/operating system, met all necessary requirements. Ran aerial drops, underground drops, installation of NIC Cards, Modems and the reinstallation of operating systems if necessary. TCP/IP, Pop Mail Severs Exchange, Outlook , creating Internet accounts.
• Installed network cabling, connectors and hub equipment.
• Help Desk support in the Bucks County area from time to time.
• Pick up equipment and jobs daily from main office at various locations.
• IT security experience including anti-virus / malware, encryption deployment.