IT / IS TECHNICAL SPECIALIST

Skilled Professional with more than 20 years experience in the technology field, serving as Field Support Manager and Help Desk Supervisor and Lead for Multiple institutions. Installed Networks and providing Help Desk Support throughout the world. Help Desk Support consisting of Monitoring, Backing up, loading patches and troubleshooting Break/Fix issues on systems including IBM mainframes, Windows NT, 2k, 2k3 and 2K8 Servers and NT, 2000, XP and 7 Workstations, Installations and Repairs of Networks to include Telecomm systems. Strong Leadership, Communication, Organizational, Written and Oral skills. Also acted as liaison between internal departments and outside organizations. Provided training to users and junior staff members. Proven ability to implement technology for all aspects of the IT/IS field.

COMPUTER SKILLS:

• Operating Systems: MS-DOS, Novell Netware, Windows NT/2000/XP/Vista/7, Windows Server 2003/7, UNIX, HP-UX Release 9 , OS2, SS7, AS/400, RS/6000, Veritas.
• Networking: LAN, WAN, TCP/IP, DNS, DHCP, Active Directory, ISDN, DSL, T1, T3, VPN, FTP and Frame Relay, Configuration Manager CME .
• Hardware: IBM, Cisco, Wellfleet, HP, Compaq, Honeywell, SUN, UNIX, Zenith, Unisys, Dell, Gateway, SCSI and Fujitsu.
• Cabling: Cat 3 5
• Telecomm System: Tekelec, Alcatel, Nortel.
• Security: Symantec, McAfee, NetIQ.
• Imaging: Norton Ghost, Nero.
• Storage/Backup: EMC Avamar, EMC Networker, Symantec, SAN, Disk, VTL, EDL and Tape.
• Application Software: Microsoft Office Professional, MS Exchange, MS Access, DBase, Citrix,
• PeopleSoft, CCmail, Netscape, IE, Lotus Notes, PowerPoint, Remedy, XTree
• Gold, ProComm, FoxPro, Acrobat, PC Anywhere, Appworks, Enterprise
• Manager, Java.
• Programming Languages: UNIX, WinSQL, Oracle, Visual Basic, Cobol, AIX, DBMS, C .

PROFESSIONAL EXPERIENCE:

Confidential

Technical Analyst / Backup Administrator

• EMC Avamar Administrator Design, Installs, Configurations and Management .
• EMC Networker Administrator Design, Installs, Configurations and Management .
• Utilized VMware/VSphere to monitor, build and configure virtual servers.
• Utilized AD to administer user additions, rights and privileges.
• Server Administrator for Windows 2003 and 2008, physical and virtual servers.
• Technical POC for all IT/Server related Projects.
• Liaison between County, City and all Vendor teams and services.

Confidential

Application Support Engineer

• Provide Desktop Support for End Users utilizing Remedy ticketing system.
• Manage and Support Business, Windows XP and MS Office Applications.
• Monitor application performance and needs to assess hardware and software upgrades.
• Support Network Administration and Connectivity for Remote Users through Cisco VPN and Remote Login.
• Managed user accounts and Group Policy in Active Directory on 2003 8 servers.
• Installed and Administered applications on Citrix servers.
• Windows 7 testing, migration and rollout from XP Pro SP3.
• Windows Vista installation and Support on IBM ThinkPad's.
• Support all applications to develop and/or implement immediate solutions.
• Utilize CME to build Users into varying environments.
• Utilize Enterprise Manager and WinSQL to provide support to the Oracle and SQL Databases.
• Develop documentation and Procedures SOPs to for Application Support.
• Trains and Mentors Junior personnel.
• Serve as liaison for Site Vendors.

Confidential

Support Technician

• Perform System Administration for desktops in a Windows XP environment.
• Utilize Active Directory to support Windows 2000 and 2003 servers.
• Provide Technical support for Installations and Upgrades.
• Utilize MS Outlook for mail client.
• Install and setup software and hardware.
• Perform routine preventive maintenance.
• Provide end user support for software and hardware.

Confidential

Support Representative

• Provided Help Desk Support for DSL BroadBand Service.
• Provided Technical support for Installations and Upgrades.
• Provided Trouble Shooting Support for Field Technicians.
• Provided Technical Support for Software issues and Modem Support.
• Provided Scheduling for Service.

Confidential

Lead Support Engineer Manager

• Provided on call support for AT T Wireless for mediation/billing system.
• Worked with SQLPlus and to provide help desk support for the addition and authorizations of users.
• Provide System and Network Administration on Windows NT and 2000 servers.
• Worked with Oracle database creating users and allocating user privileges.
• Tested and Q/A mediation and billing software in Java GUI based system.
• Wrote and Implemented Queries in C for Database Administration.
• Provided support for Windows 2000 desktops and Server.
• Utilize Enterprise Manager and WinSQL to provide support to the Oracle Database.

Confidential

Technician

• Provided Help Desk Support and end user support for over 20 IBM mainframes.
• Provided Technical and end user support for SS7 telephony network.
• Provided System Administration for LAN including all components, hubs, routers and servers, in a Windows NT
• and Windows2000 environment.
• Provided surveillance and reporting for SS7 network.
• Used Remedy as our trouble ticketing system, for IBM and SS7 reporting system trouble calls.
• Utilized Lotus Notes as Mail system.
• Utilized SAN for On and Off-Site storage.

Confidential

Field Support Manager

• Chief of Installations for Network Installations in Japan, Germany, Spain, Italy, and over 40 Military bases in the
• U.S. for Windows NT and 98.
• Install Technician, performed cabling and trouble shooting on LANs and setup TCP/IP addresses for hardware
• Devices.
• Installed Lotus notes for us as the primary Mail system.
• Coordinated installation and rollout schedules with outside organizations.
• Reviewed and assisted in preparing Hardware and Software configuration management plans.
• Over saw all operational testing and rollout of installation project.
• Utilized Novell tools for resolution and trouble shooting of hardware and software problems, logging all calls in
• Remedy.
• Provided Network Administration in a Windows 98 and NT environment.

Confidential

Manager/Supervisor

• Performed System Administration for servers and desktops in a Unix environment.
• Responsible for trouble shooting file servers, clients, mainframes and various Windows 95 network problems.
• Provided technical support to all operators and customers.
• Liaison between military and civilian staff for Technical support.
• Trained and supervised the activities of junior staff members.
• Installed and setup software and hardware for entire command.
• Performed routine preventive maintenance.
• Utilized SAN for Off-Site disk and tape storage.
• Provided end user support for software and hardware.
• Scheduled all daily run jobs