| SUMMARY Seasoned, self-directed, dependable professional well versed in PeopleSoft and numerous other technical platforms. I am well-equipped with the propensity to take on new endeavors and provide training to expand the knowledgebase of others lateral and management alike. HIGHLIGHTS - PeopleSoft
- Customer Relationship Management
- File Transfer Protocol FTP
- Tool for Oracle Apps Developer TOAD
- MS Office
- Lotus Notes
- SQL
- Software Testing
- Quality Assurance
- Excellent technical writing skills
- Strong analytical skills
| - Strong collaborative skills
- Excellent communication skills
- Strong problem solving/troubleshooting skills
- Excellent training skills
- Troubleshooting
- News Compilation Database
- Insurance Database
- Human Resource Database
- Tracking Database
| ACCOMPLISHMENTS Database Maintenance Successfully updated and maintained the accuracy of all academic program information housed in the PeopleSoft Student Information Systems SIS database. Quality Assurance P eriodic testin g of all updated information ensure d that deliverables were accurately depicted ensuring the timeliest turnaround of products. Quality assurance surveillance ensured detailed information relayed, both verbally and in writing, adhered to GoArmyEd's standards of practice and code of ethics. Time management Consistently adhered to strictly set deadlines to ensure that all deliverables are received, examined and processed in a timely manner. Professional Development Obtained numerous skill sets by attending multiple training sessions allowing me to work in dual capacities should the need arise. Product Enhancement Suggested technical enhancements and document revamping were implemented to increase productivity and ease of use. EXPERIENCE Confidential - Serving as a founding member of the GoArmyEd.com Degree Mapping team.
- Executing the delivery of educa tional and support services to s oldiers and stakeholders
- Managing the academic structural needs of over 300 colleges and universities participating in the GAE portal.
- Responsible for creating, updating and maintaining college and university degree academic offerings via PeopleSoft Student Information System SIS .
- Create deliverable templates providing an accurate blueprint for students to ensure that they are on track to complete degree requirements in a timely manner.
- Perform batch processing and testing via File Transfer Protocol FTP to ensure the highest quality of all deliverables.
- Provide periodic training to colleagues and management to promote professional development.
- Conduct testing via SQL using Tool for Oracle Applications Developer TOAD to ensure all academic program information is up to date in the portal.
- Conduct quality assurance surveillance remotely to ensure GoArmyEd Helpdesk agents convey accurate and detailed information to soldiers, school administration and Army personnel.
- Participate in quality assurance brainstorming sessions conducted by Helpdesk associates with the goal of enhancing agent performance.
- Gauge Helpdesk and Student Support performance based on cases submitted by soldiers, school administration and Army personnel expressing satisfaction with services rendered or lack there of.
- Commandeering the GoArmyEd Highlights project serving as lead for this endeavor. Provide write-ups to soldiers and personnel regarding features offered by the GoArmyEd portal.
- Assist the Helpdesk by resolving cases initiated by users regarding technical issues experience while attempting to access the Portal.
- Collaborate with the Customer Relationship Management CRM team accessing information regarding records and registration, admissions, financial aid, and academic advising via PeopleSoft SIS in LF order to resolve cases submitted by Army Educational Counselors, participating colleges and universities as well as soldiers.
- Collaborate with Servicemembers Opportunity Colleges SOC liaisons to ensure that all deadlines are met in accordance to the expectations of all stakeholders.
Confidential - Served in the research and news departments during the Desk Assistant program term.
- Located and compiled information on newsworthy topics to be covered on the daily newscasts.
- Transcribed the viewer voicemail box messages and distributed comments for publication.
- Answered phones, circulated news copy, logged hearings and performed other delegated tasks.
| COMERCIAL SERVICES TECHNICIAN | Confidential - Processed the new business submissions and renewals of commercial auto and umbrella policies.
- Performed modifications to existing policyholders' information ensuring accuracy and efficiency with the goal of achieving customer satisfaction and driving retention.
- Performed manual rating to ensure correct premiums were being charged.
Confidential - Supported 13 client companies with 401 K and pension plans administered through Mellon Bank.
- Assisted participants in performing account transactions and resolution.
- Requested pension commencement and final distribution packages.
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