Systems Contractor Resume Profile
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Spartanburg, SC
SKILL
| Applications | Operating Systems/Utility | Networking Skills |
| Adobe Suite | DOS | VoIP |
| Microsoft Office Suite | AIX | Printer Hardware/Software |
| MicrOS POS | Linux/UNIX | Kiosk/Picture Systems |
| Remedy Ticketing System | Solaris | Computer Imaging/Ghost |
| IBM Notes | Windows NT, Server 2003, XP, Vista, 7, 8 | Troubleshooting/Repair |
| Cisco Agent | Active Directory | |
| TCP/IP |
Professional Experience:
Systems Contractor
Confidential
- Provide software support for customers in an inbound call center.
- Document and solve third party rejections for customer claims.
- Provide customers with proactive software support for future issues.
Home PC Repair/Networking Contractor
Confidential
- Provide personal computer hardware support.
- Perform regular maintenance on personal computer systems.
- Setup personal/private home networks.
Service Support Technician
Confidential
- Perform regular maintenance of kiosk and picture systems onsite travel if needed .
- Diagnose and resolve card reader malfunctions, system crawl, Windows errors, etc.
- Provide Chemical pH support for all photo labs.
Desktop Support Technician
Confidential
- Provide Tier III remote VPN support for Solaris, AIX, and UNIX.
- Provide Tier II support by maintaining, troubleshooting, and repairing Solaris, AIX, and UNIX systems, hardware, and computer peripherals.
- Analyze and address any issues with server management and storage.
Network Technician
Confidential
- Perform regular maintenance on existing computer/printer systems.
- Analyze, troubleshoot, and repair computer systems, hardware, and computer
- peripherals.
- Diagnose and repair network and server problems.
Field PC and In-Store Technician
Confidential
- Provide In-home/store support by maintaining, troubleshooting, and repairing computer
- systems, hardware, and computer peripherals.
- Document, upgrade, and/or replace hardware and software systems.
- Implement custom configurations and network setups for the end user/customer.
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