Professional Profile

Ric Anderson is an Operations Architect and has over twenty five years of personal computer and heterogeneous LAN/WAN/NOS/Application integration experience. He has spent the last 8 years working for Avanade Inc. and the previous 10 years working with Internosis and recently with Cognizant as a consultant to a large number of companies in a wide range of industries, from manufacturing, banking, Insurance, Health, Pharmaceutical, Chemical, Aerospace, food, government, law enforcement and a variety of others. His focus is on desktop and infrastructure management in the corporate enterprise environment. Mr. Anderson is a Microsoft Certified Systems Engineer MCSE , a Novell Master Certified Network Engineer MCNE and NetWare 4.1 Certified Network Administrator CNA , and Microsoft Certified Trainer MCT . He is pursuing a permanent position long term career with an established organization as an Operations Architect. Listed below are just a few of the organizations he has worked with.

Technical Skills

Recent Project Experience

Confidential

Director/Senior Architect

Senior Consultant for System Center Configuration Manager, Application remediation for Windows 7, Windows 8 and SCCM 2012 as well as ChangeBase. Configured ChangeBase to extract application inventory from SCCM and deterime RAG reports Red, Amber, green to determine which application would be compatible with Windows 7 and Windows 8. Determine the level of effort required to move to the new OS Platforms. Red meaning that the applications would be incompatible with the platforms and would need to be upgraded, replaced or virtualized, Amber meaning that ChangeBase could fix some of the applications by editing the application itself or the imported MSI's or Green meaning the application could be used as is on the new OS platforms.

Confidential

Windows 7 Deployment

For Kimco Realty Corporation, configure SCCM 2007R2 and Windows 7 images for deployment via PXE using USMT for data migration. Tasks included integrating Lab into production environment as well as overcoming obstacles such as company GPO's and AD workarounds as the company did not want to extend the production schema. Also did troubleshooting of the existing system for software distribution issues. It took about 10 hours to push out a 30 Mb package. Determined the root cause to be a SAN they were using and reduced the distribution time to around 30 minutes using server local storage.

Confidential

Virtual Dynamix

Prepare the SCCM 2007 infrastructure to Deploy Windows 7. Troubleshoot and rectify several performance issues in existing production environment.

Confidential

Windows 7 Deployment Preparation

Prepared client for Windows 7 Deployment form Windows XP as well as upgrade from SMS 2003 to SCCM 2007. Relevant technologies -Windows 7 imaging, Bitlocker preparation, Application Compatibility preparation, App-V/Med-V, ForeFront, and Symantec.

Confidential

Washington DC/Northern

Server 2008 R2, VMWare, SharePoint 2010, Clustering and Network Load Balancing NLB .

As part of a new Intranet solution, built the Infrastructure to support a SharePoint 2010 environment to replace the existing Internal and External customer facing application. The environment consisted of a Development, Test, UAT and Production environments.

Confidential

JPMorgan Chase Manhattan

Relevant Technologies: Microsoft Windows Server 2008 R2,SQL Server 2008, SCCM 2007, VMWare, System Center Service Manager SCSM , Opalis, System Center Operations Manager 2007 R2 SCOM and a variety of third party and Custom connectors.

As part of an effort to baseline server configurations as well as implementing corrections to configuration drifts, a solution was implemented using SCCM's Desired Configuration Manager DCM , SCOM, System Center Service Manager and Opalis to automatically track and correct server configuration drifts.

Confidential

Defense Logistics Agency Relevant Technologies: Microsoft Windows Server 2008 R2,SQL Server 2008, SCCM 2007, Windows 7, Remote Desktop Services RDS , VMWare, Kerberos and Certificate Authorities.

The project entailed designing and implementing a SCCM solution as part of Windows 7 deployment Agency wide about 35,000 seats . Also as part of the project, was involved in image creation and application remediation using such tools as the Application Compatibility Toolkit ACT and Avanade's QA toolkits. Over 200 applications needed to be categorized high medium or low complexity remediated, upgraded and tested for the Windows 7 OS.

Also, due to security requirements/constraints, SCCM was implemented in Native mode to address some of the multi-domain constrictions that did not have adequate trust relationships established.

Confidential

Farmers Insurance

• Relevant Technologies: Microsoft Windows Server 2008 R2,SQL Server 2008, SCOM 2007, SQL Clustering, SQL Reporting Services, Hyper-V, CA Unicenter
• Rebuild production SCOM 2007 environment and integrate CA Unicenter using Trapgen and provide knowledge transfer.

Confidential

• Customs and Border Protection Relevant Technologies: Microsoft Windows Server 2008 R2,SQL Server 2008, SCOM 2007, SQL Clustering, SQL Reporting Services, Hyper-V, CA Unicenter
• As part of replacing a Novell server environment with Microsoft infrastructure, SCOM was chosen as the monitoring solution. The SCOM solution was built to be highly available and redundant using Clustering and SQL 2005 Log Shipping to support over 2,500 servers in nearly 2,000 locations domestic and international. The system was also cofigure to feed monitoring data to Tivoli's ESM and OpenManage.

Confidential

• AIG Relevant Technologies : SCCM 2007, SCOM 2007, SQL 2005, Exchange 2007, SQL Reporting Sevices, Sharepoint, BES, eXc Management Packs, VMWare, Active Directory
• As part of a large migration from legacy messaging systems to Exchange 2007, I led the System Center team which planned, designed, implemented and customized SCCM and SCOM to patch and proactively monitor the new and legacy systems. SCOM was customized to integrate with SMARTS and Remedy. In addition, SCOM was able to overcome several limitations of the company's existing HIDS solution. The SCOM solution was built to be highly available and redundant using Clustering and SQL 2005 Log Shipping. Both systems were designed to support over 3000 servers. At the conclusion of the pilot, we were proactively monitoring and patching over 250 servers. The SCOM solution proactively identified and in some cases resolved over 40 issues including AD, Exchange, Blackberry, OS, SQL and hardware issues before they caused denial of service.

We are also challenged with managing the Legacy NT 4.0 environments with Native Mode operations as they did not support Kerberos authentication.

Confidential

Related Real Estate

• Relevant Technologies:SCOM, Exchange 2007, BES, Active Directory, Forefront, Sharepoint, VMWare
• Architected and implemented an SCOM solution on over 120 servers utilizing Avanade Connected Methods ACM to plan, pilot and deploy. Within 2 weeks of deployment, SCOM proactively identified 4 Blackberry and Exchange outages before they could cause denial of service.

Confidential

Kansas Railroad

Designed and implemented a MOM 2005 solution to monitor the company's Windows 2000 and NT4 server infrastructure. Challenges included tuning the system to monitor the legacy Operating Systems and avoid impacting already over-utilized 56k WAN links.

Confidential

Orange Systems Architect, design and build core infrastructure components including the OS, Clustering, SQL 2005, SharePoint Portal Services, Business Scorecard and Project Server. The system was designed to support upwards of 29,000 employees in 266 countries.

Confidential

Southwest Airlines To augment/replace the existing user interface Novell ZenWorks and the existing software provisioning mechanism also ZenWorks . Tools used to accomplish these tasks were SMS 2003, AD GPO's and Softricity.

Confidential

Was responsible for customizing and load stress testing of an initial pilot of 25,000 SMS workstations. The design referenced was to be capable of supporting over 250,000 client machines with very demanding policies.

Confidential

Was in senior role for Desktop Imaging, Application assessment, OS deployment, Patch management, virus protection and ongoing operations with Altiris Solutions in a very distributed unmanaged environment for 7,000 Desktops internationally.

Confidential

Deployed POC and Pilot of SMS 2003 Operating System Deployment OSD and Business Desktop Deployment BDD components for an upcoming Windows 9x to Windows XP operating systems migration.

Confidential

Provided Architecture and Design for SMS 2003 which included all state agencies with a user community of approximately 70,000 clients.

Confidential

Mr. Anderson was employed by them from 1994-2003 where he provided his expertise in multiple platform infrastructure proposals, recommendations, implementations, optimizations, integration with several management platforms such as Microsoft Systems Management Server SMS , as well as LAN/WAN/NOS/Messaging Integration design and follow on network optimization support. As a Principal Architect, he provided pre- and post-sales support to a variety of clients including initial sales calls, task order preparation including cost estimations, presentation to the client and execution of the deliverables.

Confidential

Assisted in Crit-Sit situation with SMS 2003 being used for Patch management. This was a 130,000 node deployment of which, only 75 of the clients were receiving updates. The primary focus of these tasks were to provide immediate remediation and knowledge transfer to telecommunication's staff. The success rate was increased to 98 success rate by the end of the engagement.

Confidential

Provided assistance with patch management objectives to provide accurate base inventory in order to enhance patch management objectives. Product integration components included, Peregrine Asset Center, PACE, Altiris, Active Directory and Kintana.

Confidential

Author of SMS Administrator Survival Guide. A book oriented at troubleshooting and enhancing SMS in a production environment.

Confidential

Responsible for setting up a software distribution/asset management mechanism within the Bank's Corporate and then Retail environment. These tasks also involved implementing CCM and the related processes. Also piloted the solution, started the production rollout and provided knowledge transfer/handoff to the client.