SUMMARY:

• Information Technology(IT) Professional with years of versatile experience in engineering, design, integration, escalation support, implementation, analysis, troubleshooting, administration, documentation, maintenance, and Project/change management for various network technologies. Trained professional capable of providing technical support in mission critical, medium to high volume global enterprise environments. Proficiency in security, firewalls, routing, routing protocols, switching and data center technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Onsite Engineer

Responsibilities:

• Establish networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
• Design and implement new solutions and improving resilience of the current environment
• Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
• Understood troubleshooting on Cisco ASA and Palo Alto firewalls, networking and policies
• Input the new configuration in a new Palo Alto firewall and racked the new Palo Alto firewall.
• Secure network system by establishing and enforcing policies, and defining and monitoring access.
• Supports and administer firewall environments in line with IT security policy.
• Reporting network operational status by gathering, prioritising information and managing projects
• Upgrading data network equipment to latest stable firmware releases
• Configured routing and switching equipment.
• Configuration of hosted IP voice services.
• Remote troubleshooting and fault finding if issues occur upon initial installation.
• Remote support of on - site engineers and end users/customers during installation
• Provide high-level, mission-critical onsite support and troubleshooting on a WAN infrastructure.
• Established initial network environment and works with a team that performs regular security assessments of existing or new infrastructure, Performs system configurations to ensure the safety of information systems assets and to protect information systems from intentional or inadvertent access or destruction, assist with auditing of information systems activities and systems to confirm information security policy compliance and provide management with security policy compliance assessments

Confidential

Network/Telecom Support (NTO)

Responsibilities:

• Maintained operations database (i.e., jobs, scheduling, inventory, tape library, auto scheduler, etc.). Corrects and documents operational problems and discrepancies, including program changes and procedural changes as directed by supervisor or Programmer Analyst. Communicates changes in operating procedures and techniques to all operations personnel.
• Performed daily, weekly and emergency backup procedures and ensures their accuracy. Performed file application and system recovery when needed. Maintained and upgraded the backup and recovery application and its associated database. Developed and maintained all backup and recovery tools and scripts
• Monitored network systems and alerts authorities when systems are not functioning as expected.
• Analysed network components for upgrades and recommended network enhancements
• Diagnosed and resolved a variety of basic data network problems
• Troubleshooted hardware and software network related problems. Supported users through various channels, including the phone
• Processed incoming or outgoing mail, packages, or deliveries
• Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Monitored emergency and code alarms, made emergency announcements, or routed emergency calls to the appropriate location.
• Monitored alarm systems to ensure that secure conditions are maintained
• Maintained a safe environment for both other team members as well in Confidential ts and out Confidential ts.

Confidential

Onsite Support (UT)

Responsibilities:

• Member to a team of professionals that provided onsite support of clients to include both scheduled, as needed and escalated support activities to be completed in a safe and timely manner following written policies and procedures.
• Team member that provied support, monitoring, analysis, maintenance, program/procedural changes, backup procedures (daily, weekly and emergency), hardware/software issues and troubleshooting for various LAN/WAN network infrastructures in a hospital environment and complied with Regulatory Compliance and industry standards, such as HIPPA.
• Performed direct Confidential t care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention, of skin breakdown, rehabilitation and safety
• Transported Confidential ts to other areas of the hospital in wheelchairs and gurneys.
• Provided pre- and post- operative care
• Assisted in the maintenance of medical charts and/or electronic medical record (filling, Op Reports, test results, home care forms)

Confidential

Contractor (MB)

Responsibilities:

• Closed an average of 15 loans per month.
• Developed prospects for new loans with 100 cold calls weekly.
• Submitted loan applications to loan underwriter for verification and recommendation.
• Developed and maintained relationships with local real estate agents.
• Increased monthly staff retention rate by 25% after implementing new programs.
• Increased new bank relationships within the local community 29% by executing quarterly promotions.
• Increased overall annual sales 59% by incorporating several quality process improvements within the branch.
• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained friendly and professional customer interactions.
• Maintained confidentiality of bank records and client information.