IT Professional

Hardware, Software Peripherals Deployment / Monitoring / Maintenance / Development / Upgrade / Support System Design / Administration / Management / Installation / Troubleshooting / Repair Customer Service / Tier I, II III Support

Summary of Qualifications

Network Engineer with over eight years of progressive experience designing, deploying, and administering network solutions, aligning technology with mission-critical objectives and improved business processes. Provides end-to-end technical skill sets during the rollout of IT strategies and architectures to support business operations according to customer requirements and operational goals. Professional strengths include excellent problem resolution skills, a customer-focused work ethic, and active participation in and leadership of technical teams. Expert in all major enterprise network hardware, software, and protocols.

Professional History

System Administrator

Confidential

• Interact with internal customers and external business partners to provide onsite and remote Tier-2 helpdesk support on operational issues, new requests, and change alerts.
• Develop and maintain LAN/WAN, Internet, and wireless communication networks, and manage Windows network infrastructures, including Active Directory, Group Policy, WSUS and SMS.
• Install, Configure and maintain PGP Encrytion running on a LinuxUniversal Server and implement Wireless Access Points and access-control lists for authentication via MAC and WPA2 TKIP addresses.
• Restructure the cabling and racked server and switch platforms configure ports on switches and routers, and deploy user machines and VOIP telephone services.
• Collaborate with management and employees to determine business needs, establish project priority, and assist with resolution of computer networking problems and the deployment of telecommunications services.
• Develop bid specifications and negotiate contracts with technical personnel and vendors for IT services and products.
• Ensure adequate network performance levels and coordinate vendor activities to align systems with standard network operating procedures and version control specifications.
• Establish and administer a security information and awareness program to communicate the proper access and handling of sensitive data.

Site Support Analyst

Confidential

• Directed network installations, upgrades, and replacement projects monitored and maintained all network servers, connected storage and backup devices, and applied software/firmware/driver updates, security patches, and bug fixes.
• Administered network access permissions and policies with Active Directory monitored event logs and ensured the operability of all hardware and software.
• Provided hands-on assistance to users experiencing desktop operating system, connectivity, and application issues by using remote tools, composing new Blackberry PDAs, ensuring proper data network synchronization, and generating innovative solutions to client problems to ensure client satisfaction and productivity.
• Managed wide range of proprietary financial and court reporting software performed project manager duties for a printer optimization program, and designed databases using Visio.
• Assisted staff in providing technical support to more than 2,500 users assembled, configured, installed, tested, and repaired computer hardware and software platforms.
• Constructed Alteris Thin Client workstations to lessen costs of PC purchase and software licensing while managing multiple tasks to meet project deadlines of LAN/WAN network support of IP-based devices.
• Handled all system and network issues, sustaining high level of computer security with the use of MS Group Policy Management to ensure effective usage and access of PC software for encryption of laptops and other platforms Helped the administration in providing Active Directory and Exchange Servers, allotting permission for the users to access resources while offering Tier I and II support for external financial groups used for Merrill's site, which involved filing and financial printing security of stock exchange and commission SEC format with prompt service minimum downtime.

Confidential

Network Support Administrator

• Presented port security for connectivity from workstations to network infrastructure CiscoWorks , while providing LAN Management solutions from intrusion.
• Managed electronic framework about digital certificates, key pairs, digital signatures, and encryption.
• Held responsible for scanning the computer network to detect vulnerabilities and installation of system wide software that pushes patches.
• Handled more than 11,000 user requests for computer assistance with a 100 percent resolution rate facilitated in training new recruits regarding VTC familiarization, basic troubleshooting, and DVS scheduling.
• Configured Remedy 7.0 to notify personnel via e-mail when a new trouble ticket was created and placed in various states during the problem resolution cycle, including work in progress, pending, resolved, and closed.
• Managed Cyber Caf wireless networks for Judge Advocate General Conferences Colorado while maintaining two ISDN-based VTC network with secure and non-secure capabilities.
• Planned new business process using FTP procedure, which reduced labor and mailing cost by more than 60,000 annually collaborated with DISA regarding requirements for a Tandberg and Polycom CODECs with an Adtran Atlas interface.
• Served as the network security professional who designed and developed a new process, which facilitate the management of firmware upgrades and security settings for all SNMP devices.
• Served as the printer manager responsible for installation, troubleshooting, and repairs within TCP/IP environment.

LAN Administrator / Information System Manager

Confidential

• Managed a 76-workstation LAN and all desktop computer equipment, hardware and software, and NIPR/SIPR networks while troubleshooting, configuring, maintaining, and exchanging faulty network cables Cat 5, 6, and fiber optics.
• Served as the main point-of-contact for network users, offered assistance in solving network problems and troubleshooting.
• Created a script using VB and Kixtart to map drives and assigned user rights in NT domain.
• Disseminated security information including anti-virus updates and Air Force computer emergency response team.