SUMMARY:

• MCSE experienced in system administration.
• Software engineering management and lifecycle.
• Network engineering, oversight and development.
• Technology infrastructure & support management.
• Project planning and management.
• Vendor management.
• Effective decision maker and leader with cross - functional staff members..

PROFESSIONAL EXPERIENCE:

Confidential, Bossier City, LA

Exchange Messaging Engineer

Responsibilities:

• Exchange Administration.
• Blackberry Administration.
• AD Administration.
• Monitoring Messaging environment.
• Work tickets within Remedy Ticket environment. Tier 2 Level Support.

Confidential, Arlington, VA

Exchange Messaging Engineer

Responsibilities:

• Exchange Administration.
• Blackberry Administration.
• AD Administration.
• Monitoring Messaging environment.
• Work tickets within Remedy Ticket environment. Tier 2 Level Support.

Confidential, Arlington, VA

Exchange Messaging Engineer

Responsibilities:

• Exchange Administration.
• Blackberry Administration.
• AD Administration.
• Monitoring Messaging environment.
• Work tickets within Remedy Ticket environment. Tier 2 Level Support.

Confidential, Arlington, VA

Wintel Administrator

Responsibilities:

• Monitor Wintel Servers.
• Remedy Ticket Tier II Support.
• Net IQ Monitoring.
• Active Directory Administration.
• Trouble shoot Blackberry Enterprise servers when Blackberry Support is not reachable.

Confidential, Arlington, VA

TOC Engineer

Responsibilities:

• Level 2 and 3 Support in Data Center.
• AD User Account Administration.
• Exchange Administration.
• Monitoring Servers and Tape Operations.
• Operational support and maintenance window servers, switches and routers.
• Blackberry Server Administration and support in a Multi Server Environment.
• Team player with effective communication.
• Peregrine Ticketing System.

Confidential, Westminster, MD

IT Operations Analyst

Responsibilities:

• End user support through, MS-Office Suite, Adobe Acrobat, MS-Project,
• PC imaging, deployment and inventory.
• Printer Support.
• Network Support.

Confidential

Application Analyst

Responsibilities:

• Application Support
• Installation of Care Ware 4.1 in the Regional Areas.
• Windows Vista Business.

Confidential, Hunt Valley, MD

Desktop and Local network Support

Responsibilities:

• Desktop Support.
• Printer Support.
• HP LaserJet 4100, HP LaserJet 4200, HP LaserJet 4250.
• Xerox Work Center Pro 245, 265, 275.
• Remote and travel Support.
• Network and Switch troubleshooting.
• Windows Vista Business.
• Mixed Windows 2000 and 2003 environment:

Confidential, Calverton, MD

System, Network, and Help desk Administration

Responsibilities:

• Currently work in a mixed Windows 2000 and 2003 environment.
• Supporting DNS on a 2000 and 2003 server both in Exchange and LAN environments.
• Supporting two domains with a trust between them. Exchange is one domain and the LAN networking side the other domain. Exchange Enterprise Server 2003 is the backend cluster which is active/passive. Front end servers and DC’s are Exchange Standard 2003 servers.
• Support and perform installations of Microsoft Outlook 2003.
• Account Administration in both domains was handled with required password locked/resets and Sarbanes Oxley requirements.
• Liaison to document Account Administration and domain policy security and regulations.
• Provide application support for both new and older applications.
• Provide both Tier 1 and Tier 2 help desk user support.
• Handle cable runs, switch configurations, and router connectivity.
• Tier 1, 2, and advanced support for any network and server performance issues.
• Symantec VERITAS backups and update support.
• Handle antivirus, adware issues and workstation configurations and user support.
• Perform MS Exchange Email and Account Administration.
• Monitor and analyze network bandwidth utilization and performance.
• Responsible for planning, Installation, Implementation, and Analysis for Application Support.
• Perform hardware analysis and Implementation.
• Liaison between external vendors and internal technical support.
• Set up Blackberries for the end user.

Confidential

Consultant, Network, System Administration

Responsibilities:

• Recruited into the organization to provide value to the client base for network and system administration in a Windows 2000/2003/NT/Exchange environment.
• Active Directory.
• Evaluated existing network systems, software applications, telecommunications, applications development, service agreements and new technologies to determine the future vision and execution of enterprise applications.
• Present and demonstrate organizations’ technical capabilities for both commercial and Government clients in order to facilitate revenue generation.

Confidential

Systems Engineer Administrator

Responsibilities:

• Responsible for administration for the 5th Confidential district site within 12 districts across the United States.
• District support within a Windows 2000/2003 production environment.
• Developed and directed storage management standards.
• Responsible for project management of development programs.
• Developed software testing /procedures for new application development.
• Developed and documented policy standards and procedures.
• Created and documented network drawings.
• Orchestrated Liaison duties and obligations.
• Helpdesk administration, manual documentation, and user .
• Software backups and restoration.
• Contingency operations and hardware design.

Confidential

Building and Software Engineer

Responsibilities:

• Performance organizational analysis and tuning for software applications and hardware.
• Configured hardware for application development.
• Participated in computer workstation design.
• Created software backups.